We sailed in a Vision 3, and the boat was reliable, and got us to where we wanted to be. Beware that it is a little tired round the edges though. It's an old boat and others seemed in better condit... See more
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The staff went over and above our expectations. So very helpful and willing for us to get the best holiday adventure possible. Special thankyou to Toni and Jack for all the boating tips and instructi... See more
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We regularly book with Le Boat, usually from Benson on the River Thames. The booking staff are brilliant and it is so easy to speak with someone. They understand our needs and are extremely helpful. T... See more
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A fabulous week in the Aquitaine region of France. The Le Boat team Jamie, Veronique, Magda, Sebastian, Juan to name some in a great team at Le Mas D’Agenais were the best right from day one through... See more
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Company details
Written by the company
Le Boat are world leaders in river & canal boat hire in the UK, Ireland, Europe & Canada. Find out more about 'self-drive' boating vacations.
Contact info
Platinum House, St. Marks Hill, KT6 4BH, Surbiton, United Kingdom
- www.leboat.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great quality boat and service in a…
Great quality boat and service in a lovely region (Nivernais)
April 2, 2026
Unprompted review
Reply from Le Boat
Thank you for your kind review. We’re delighted to hear you enjoyed the quality of the boat and service, and that you had a lovely time exploring the Nivernais region. It’s a beautiful area, and we’re so pleased you were able to experience it with us.
We hope to welcome you on board again soon.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you for your feedback. We’re so pleased to hear you found the booking process easy and that our team were helpful throughout.
We really appreciate you taking the time to share your experience and hope to welcome you on board soon.
Kind regards,
Catherine from Le Boat
Fantastic Experience!
Fantastic reception at Branges and a great and easy check-out at St Jean de Losne. This is our second time renting a boat from LeBoat and are already planning our next adventure as we travel home from this one.
April 5, 2026
Unprompted review
Reply from Le Boat
Thank you so much for your fantastic review. We’re delighted to hear you had such a great experience at both Branges and St Jean de Losne, and that you found the reception and check-out smooth and easy. It’s especially wonderful to know this is your second time with Le Boat and that you’re already planning your next adventure—that means a lot to us.
We look forward to welcoming you back on board again soon.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you so much for your lovely feedback. We’re delighted to hear you had a great few days on the boat with your family—it sounds like a really special time together.
We hope to welcome you all back on another Le Boat adventure soon.
Kind regards,
Catherine from Le Boat
Staff attention was wonderful emails…
Staff attention was wonderful emails replied to quickly and all queries were addressed great service
March 29, 2026
Reply from Le Boat
Thank you so much for your kind feedback. We’re delighted to hear that our team provided great service and that your emails were responded to quickly, with all your queries addressed. It’s wonderful to know you felt well looked after throughout your experience.
We truly appreciate you taking the time to share your review and hope to welcome you on board again soon.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you for your feedback. We’re so pleased to hear you found the website clear and the booking process easy. It’s great to know your experience was smooth from the very start.
We really appreciate you taking the time to share your comments and hope to welcome you on board soon.
Kind regards,
Catherine from Le Boat
Be Aware that this company is only after your money !
Be Aware that this company is not empathetic and only out for your money. You can find multiple reviews stating this same thing. So, i paid them a $2500 deposit 6 months ago. Recently, one of the people in our group broke their hip, so I told Leboat we had to cancel. I received an email that the cancellation policy is 90 days and this was day 89 (unbelievable). So, I actually owed them another non-refundable $2500. Also, no I could not change the dates. Very Heartless, even if this is their policy. I had to prove that I had sent 2 prior emails on day 92 and 91 to cancel. They agreed to this so I was only out the initial $2500. Again, in 30 years of traveling, I have never worked with an agency so unforgiving and greedy. Buyer Beware !!
March 1, 2026
Unprompted review
Reply from Le Boat
Hi Charles,
Thank you for sharing your feedback. We’re very sorry for the difficult situation your group experienced and understand how upsetting it is to cancel under such circumstances. While our cancellation policy must be applied consistently, we’re glad we could review your earlier emails and ensure no additional charges were applied. We do always recommend taking out private travel insurance, as most policies cover unexpected medical events, and many credit cards also offer travel protection benefits that may allow for a refund. We appreciate your comments and remain available if you’d like to discuss this further. Customer Service Team
Very friendly and helpful associate
Very friendly and helpful associate. Answered all of my questions and then I made a booking.
March 14, 2026
Reply from Le Boat
Thank you for your feedback. We’re delighted to hear that our associate was friendly and helpful, and that all your questions were answered. It’s great to know this support helped you feel confident in making your booking.
We really appreciate you taking the time to share your experience and look forward to welcoming you on board soon.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you so much for your feedback. We’re delighted to hear you experienced great service and found our team very helpful, and it’s wonderful to know you were happy with both the value and support throughout your experience.
We really appreciate you taking the time to share your review and hope to welcome you on board again soon.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you for your feedback. We’re so pleased to hear you find our website easy to use, informative, and helpful. It’s great to know it supports you well when planning your trip.
We really appreciate you taking the time to share your experience and hope to welcome you on board soon.
Kind regards,
Catherine from Le Boat
Great customer service.Friendly and…
Great customer service.Friendly and very informative.Especially Marcus.Excellent communication.
March 11, 2026
Reply from Le Boat
Thank you for your kind words! We’re delighted to hear that you had such a positive booking experience and that the team provided friendly, informative service. It’s especially great to hear your recognition of Marcus – we’ll be sure to pass your compliments on to him, and we’re sure he’ll be very pleased.
We hope you have a fantastic holiday on the water and enjoy every moment of your trip. Please do feel free to let us know how it goes once you’ve returned – we’d love to hear all about your experience.
Warm regards,
Colin from Le Boat
Your website is very easy to get…
Your website is very easy to get around. Booking was very easy. We cannot wait till we get to cruise with you. We have surprised our friends from Bordeaux with this cruise. This is something we can do for them in their own country.
February 11, 2026
Reply from Le Boat
Thank you for your wonderful review! We’re so pleased to hear that you found our website easy to navigate and that the booking process was straightforward. It’s also lovely to hear how excited you are for your upcoming cruise.
What a fantastic surprise for your friends from Bordeaux – such a special way to enjoy time together in their beautiful region. We hope you all have an amazing time on the water and create some truly memorable moments.
Please do let us know how your trip goes once you’ve returned – we’d love to hear all about your experience.
Warm regards,
Colin from Le Boat
Reply from Le Boat
Thank you for your review! We’re really pleased to hear that you found our website easy to use and that our team were helpful during your booking experience. We’ll be sure to share your kind feedback with the team.
We hope you have a fantastic holiday on the water and look forward to welcoming you aboard. Please do let us know how your trip goes once you’ve returned – we’d love to hear all about it.
Warm regards,
Colin from Le Boat
Booking and paying for the boat were…
Booking and paying for the boat were excellent. Having an Australian POC to call was excellent.
February 2, 2026
Unprompted review
Reply from Le Boat
Thank you for your lovely feedback! We’re delighted to hear that the booking and payment process went smoothly and that having an Australian point of contact to call made the experience even better. It’s great to know this support was helpful for you.
We hope you have a fantastic time on your upcoming boating holiday and enjoy every moment on the water. Please do let us know how your trip goes once you’ve returned – we’d love to hear all about your experience.
Warm regards,
Colin from Le Boat
Great outdoor space!
The best thing about Le Boat boats is the outdoor space. It’s really sociable and there’s always a fab view. Beds & bedrooms are on the small side, but that's boats. We usually ask for extra bedding so we can make use of the living space extra bed. We’ve been on several Le Boat holidays and the staff are always helpful and friendly. It’s a shame you have to pay for so many add ons, like cushions, parking…things that I think should just be included. All in all, we really enjoy our Le Boat holidays, hence we go back for more.
July 7, 2025
Unprompted review
Reply from Le Boat
Thank you for your thoughtful review and for choosing to holiday with us on several occasions – it really means a lot to know you continue to come back to Le Boat.
We’re so pleased to hear how much you enjoy the outdoor space on our boats. Being able to relax together outside and take in the views along the waterways is definitely one of the special parts of a boating holiday. It’s also lovely to hear that our team have consistently been helpful and friendly during your trips.
We appreciate your feedback regarding the additional extras. Guest feedback like yours is very important to us as we continually review our offering, and we’re pleased to share that deck cushions are now included on all of our boats.
Thank you again for your continued support, and we hope to welcome you back on board for another great holiday in the future.
Warm regards,
Colin from Le Boat
Our holiday was an adventure that we will never forget
Our holiday was an adventure that we are will always remember. We went together as a family (5) and enjoyed nearly every moment of the trip. I say nearly because we had some issues with the heating and some mold in the boat. But the company answered immediately to our phone call and helped us with the problems. We received all the information we needed to know before we sailed off. We chose April for our holiday and it was the best time of the year to do so. We did not meet a lot of boats on our way and we could find a parking place everywhere without any problem. We would go back again but first we need to find our next destination :)
April 20, 2025
Unprompted review
Reply from Le Boat
Thank you for sharing your experience. We’re so pleased to hear that your holiday was such a memorable adventure for your family and that you enjoyed nearly every moment of your time on the water together.
We’re sorry to hear that you experienced some issues, but we’re glad that our team were able to respond quickly and assist when you contacted us. Providing prompt support when needed is very important to us, so it’s reassuring to know the team were able to help resolve the situation.
It’s also great to hear that you felt well prepared before setting off and that April proved to be such a good time for your trip, with quieter waterways and easy mooring along the way.
Thank you again for your feedback, and we’d be delighted to welcome you back for another adventure once you’ve chosen your next destination.
Warm regards,
Colin from Le Boat
booking easy all done and dusted In no…
booking easy all done and dusted In no time at all .brilliant
March 5, 2026
Reply from Le Boat
Thank you for your lovely feedback. We’re really pleased to hear that the booking process was so quick and straightforward for you.
We hope you have a fantastic time on the water when your holiday comes around. If there’s anything else you need before you travel, our team will be very happy to help. And once you’re back, we’d love to hear how your trip went.
Warm regards,
Colin from Le Boat
LeBoat is client first company!
LeBoat is client first company. The boats are well equipped, very accommodating and easy to use. We have always had a great family time or couples experience. A great way to slow down and see a different way of vacationing.
September 17, 2025
Unprompted review
Reply from Le Boat
Thank you very much for your review.
We’re really pleased to hear that you’ve enjoyed your experiences with us and that you value the way our team puts customers first. Creating holidays where families and couples can relax, slow down and experience the waterways in a different way is exactly what we hope every guest enjoys.
It’s also great to know that you found the boats well equipped, comfortable and easy to use. One of the things many guests love about a Le Boat boating holiday is how accessible it is — allowing you to explore beautiful waterways at your own pace.
If there’s anything we could have done to make your experience a five-star one, we would genuinely love to hear your thoughts. Feedback like yours helps us continue improving the experience for future guests.
We hope to welcome you back on board again soon.
Warm regards,
Colin from Le Boat
The relaxed pace of life in an idyllic…
The relaxed pace of life in an idyllic aquatic environment, without deadlines to adhere to.
September 15, 2025
Unprompted review
Reply from Le Boat
Thank you very much for your review.
You’ve captured beautifully what many guests love most about time on the water — the relaxed pace, the peaceful surroundings and the freedom to enjoy each day without a strict schedule. That slower rhythm is exactly what makes a Le Boat holiday on the water such a special and refreshing experience.
If there’s anything we could have done to turn your experience into a full five-star one, we’d really value your feedback. Hearing from our guests helps us continue improving future trips.
We hope to welcome you back for another relaxing escape on the waterways soon.
Warm regards,
Colin from Le Boat
Great customer service team …
Great customer service team who helped us choose and book our next boating adventure.
January 30, 2026
Reply from Le Boat
That’s wonderful to hear — thank you for your kind feedback.
We’re so pleased our customer service team could help you choose the right boat and destination for your next adventure. Planning the perfect route and vessel should feel exciting and well supported, and it’s great to know that was your experience.
We hope your upcoming Le Boat holiday on the water is everything you’re looking forward to. Do let us know how it goes!
Warm regards,
Colin from Le Boat
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