LEDPaerer offers fast delivery and efficient shipping. While their customer service was prompt and helpful in handling order cancellations and refunds, I encountered an issue with a product descriptio... See more
Company replied
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Bought a set of Philips hue bulbs with the wrong wattage. I wrote to them to ask for a cancellation and promptly bought 2 new sets with the right wattage. Order was cancelled and refunded quickly with... See more
Hurtig ekspedition og levering - under 24 timer fra ordre til adresse - det er da fornemt. Tak
We bought a Philips Hue Ensis lamp. The webpage on LEDpærer.dk reports that to control the lamp (on/off, change colours, dim it) you just need to download the Hue app. Unfortunately, after installin... See more
Company replied
Company details
Written by the company
VÆRD OBS: VI BETALER IKKETRUST PILOT, DERFOR INDSAMLER VI IKKE ANDMEDLSER, DERFOR KAN VORE RATING VÆRE VILDLEDENDE. Hos ledpaerer.dk har vi et kæmpe udvalg af de bedste LED pærer og spot på marked. Alt fra LED spots og pærer i alle størrelser og mærker Vi har gode priser og gratis levering. Vi står selvfølgelig også klar med professionel support hvis du har spørgsmål.
Contact info
Michael Drewsens Vej 12, 8270, Højbjerg, Denmark
- 20156000
- info@ledpaerer.dk
- www.ledpaerer.dk
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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LEDPaerer offers fast delivery and…
LEDPaerer offers fast delivery and efficient shipping. While their customer service was prompt and helpful in handling order cancellations and refunds, I encountered an issue with a product description. The website did not mention the need for an additional Hue Bridge for the Philips Hue lamp, which led to unexpected extra costs. This misleading information was disappointing. Overall, the prices are reasonable, but make sure to double-check product requirements.
October 22, 2024
Unprompted review
Reply from LEDPaerer
Hi Abhijeet
Thank you for your feedback! We're glad to hear you appreciated our fast delivery and efficient service. We also appreciate your kind words about our customer service team.
Regarding the Philips Hue lamp, we’d like to clarify that while the Hue Bridge enhances functionality and allows access to advanced features like remote control, routines, and compatibility with other smart home systems, it’s not strictly required. Philips Hue lamps can also be controlled via Bluetooth for basic features.
We’re sorry for any confusion caused and will review the product description to ensure it's clearer for our customers in the future. Your input helps us improve, and we truly value your honest feedback.
We hope to welcome you back to LEDpaerer.dk soon!
Best regards,
The LEDpaerer.dk Team
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Delivery was fast and efficient
Delivery was fast and efficient. The plug I ordered works perfectly. Thank you!
February 20, 2024
Unprompted review
Great level of customer service with…
Bought a set of Philips hue bulbs with the wrong wattage. I wrote to them to ask for a cancellation and promptly bought 2 new sets with the right wattage. Order was cancelled and refunded quickly with no hassle. Amazing customer service. Would definitely purchase from them again as I value good customer service.
January 9, 2023
Unprompted review
God pris hurtig hurtig ekspedition 👍
God pris - hurtig ekspedition 👍
December 28, 2022
Unprompted review
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Super service
Hurtig ekspedition og levering - under 24 timer fra ordre til adresse - det er da fornemt. Tak
December 8, 2022
Unprompted review
Hurtiglevering og god service :))
February 19, 2021
Unprompted review
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Sending the package the same day
Sending the package the same day . So profesionals . Thank you for the super service !!!! made my weekend !
November 13, 2020
Unprompted review
Best service ever
November 11, 2020
God information om leveringsproblemer…
God information om leveringsproblemer på en bestemt vare. Fantastisk chat med kundeservice og hurtig ekspedition. Levering super hurtigt.
October 18, 2020
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Hurting levering of god service.
January 13, 2020
Unprompted review
Extremely fast service and delivery
Extremely fast service and delivery! Very impressed, and I even got some candy with the delivery :-) Can highly recommend LEDpaerer.dk
January 3, 2020
Unprompted review
Quick delivery
December 25, 2019
Unprompted review
Misleading marketing: bought a lamp which requires other devices to work
We bought a Philips Hue Ensis lamp. The webpage on LEDpærer.dk reports that to control the lamp (on/off, change colours, dim it) you just need to download the Hue app.
Unfortunately, after installing the lamp we found out that it needs a Hue Bridge, which costs another 500 dkk. This is reported nowhere on the webpage.
We wrote to the customer service asking for a free Hue Bridge due to the misleading marketing. LEDpærer.dk did not accept our request and, instead, tried to get us to buy also the Hue Bridge with them. We're definitely not going to buy anything with them.
April 29, 2019
Unprompted review
Reply from LEDPaerer
Hi Matteo.
We always try our hardest to make sure we have happy customers, and i'm sorry that your experience is has not been great.
Philips hue Always require a hue bridge, we are very sorry if its not stated clear enough on the product page, we will revise this. Maybe we are just to use to the Philips hue eco system thats its a given for us that is needed for using colors as stated in the category menu and in our Hue guide. We dont think is is misleading, but we will revise it in the future just to be sure.
unfortunately we cant offer expensive products for free, otherwise we would not be in business very long.
I hope you can find a hue bridge somewhere else.
Best regards
Stefan Olsen
Owner.
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Super service.
April 3, 2019
Unprompted review
God service over kundesupport og hurtig…
God service over kundesupport og hurtig levering med GLS til pakkeshop
January 7, 2019
Unprompted review
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