Leekes Reviews 

7,198
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 545 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being helpful, knowledgeable, and friendly throughout their visits, with many people noting the high quality of the products and overall service. Many shoppers appreciate the patient guidance provided by staff members, who take the time to advise and find suitable options for individual needs. Conversely, a small portion of people felt that certain experiences were frustrating, such as receiving short or uninformative answers when seeking clarification on ongoing jobs. A few other people also felt issues regarding product fulfillment, like receiving cabinet pieces in a damaged state or experiences with after-sales assistance.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Product

Customers consistently note positive experiences with product, highlighting the huge range of items... See more

Service

Customers report widespread satisfaction and appreciation regarding the service provided across different... See more

Customer service

Clients share positive opinions on customer_service, highlighting that staff members are consistently... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with the high standard of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I visited the Melksham store 5th August, would highly recommend the staff are really polite and helpful. Big shout out to Hazel in Interior design, she was busy with customers however sh... See more

Company replied

Rated 5 out of 5 stars

We had one of the best shopping experiences at Leekes Cheltenham. The whole store has such a lovely, homely, family feel, and it’s a great place to wander around for inspiration. The café is reall... See more

Company replied

Rated 5 out of 5 stars

I went into the Llantrisant store as I wanted made to measure curtains and matching pelmet. I was helped by a lovely lady called Bev. She was extremely helpful throughout and kept me up to date with... See more

Company replied

Rated 5 out of 5 stars

I visited your Melksham store on Saturday 8th August. When I got to the Till I was greeted by Katie. While putting my items through the till I noticed one was damaged. Katie went above and beyond to... See more

Company replied


Company details

  1. Furniture Store
  2. Garden Center
  3. Gift Shop
  4. Interior Designer
  5. Kitchen Supply Store

Written by the company

With five stores in South Wales, the West Country and the Midlands, Leekes are home experts, offering everything for your home under one roof for over 120 years. From furniture to flooring and bathrooms to accessories, there’s an extensive choice from leading brands as well as unique and exclusive collection.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(7,198)

510 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Human contact with caring wins!

Firm guidance given by Donna is if she was on our side, empathy.
We told her what our concerns were and she helped find the solution and method, all at the right price

March 28, 2026
Unprompted review
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Reply from Leekes

Thank you Bruce and Nancy for your excellent review. We are thrilled that you enjoyed your visit to Leekes, and we hope to see you both again soon :)

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Rated 5 out of 5 stars

Liam helped us today

Liam helped us today, it was such a pleasure to deal with him. He was knowledgeable, effective and friendly.
He understood immediately, what action needed to be taken with our order.
Kept us informed throughout and resolved things promptly and efficiently.
A credit to the company.

March 27, 2026
Unprompted review
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Reply from Leekes

Thank you for your lovely review, Helen :)

Rated 5 out of 5 stars

Stephen Williams

Stephen Williams / Phoenix kitchen we are absolutely satisfied with work done from start to finish the result fitted kitchento very standard and also completed on timely manner and tiling was done by Phoenix at very high standard professionally we would recommend Stephen and Phoenix team for fitting kitchen thanks for such a fantastic job well done.
Naaz

March 18, 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to leave us such a positive review :)

Rated 5 out of 5 stars

Dog friendly.

Now you are dog 🐶 friendly we took our boy Chester to look around and ended up spending £150.00 which we would not have spent if we could not have taken our dog. Thank you so much for allowing this . I must mention fantastic service from Bev who helped us with a Joseph Joseph kitchen bin . She was amazing, please let her know we was grateful for her help.

March 27, 2026
Unprompted review
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Reply from Leekes

Thank you for the 5* review, Kevin! We're so glad both you and Chester had such a positive experience in our store, and we hope to see you again soon :)

Rated 5 out of 5 stars

I visited Leekes in Melksham to discuss Bathroom renovation.

I visited Leekes in Melksham to discuss changing my bathroom and to get ideas.
Stacey (I think Brothwell) couldn’t have been more helpful. She took time to go through what I wanted, came up with suggestions for the shower unit that I hadn’t thought about and made an impressive layout picture as to what the bathroom would look like.
Wonderful service and Stacey was so pleasant and professional to deal with.

March 24, 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to leave us a 5* review, Elizabeth. We are thrilled to hear that you had such a positive experience in our store, and we hope to see you again soon :)

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Rated 5 out of 5 stars

Leeks in Bilston good experience assisted by Donna.

We appreciated the time Donna spent patiently going through options for us on our first visit a few days ago.As your sale has just started we decided to come back to see her and check on the sale prices and she again was cheerfully helpful in taking our order for a settee and armchairs.Thankyou for your help Donna.

March 26, 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to leave us a great review, David!

Rated 5 out of 5 stars

Leekes Kitchen purchase plus Gemini Kitchen fitting

Having recently purchased a kitchen from Leekes of Llantrisant, I could not be happier from start to finish. I initially met with one of the kitchen designers, Pete Kennard who was very accommodating and approachable. Listening to my ideas and making note of my budget. Pete’s design completely blew me away, making my decision to go with Leekes easy and final. Pete is a very talented designer.

A few months later Gemini Kitchen Installations arrived to fit and take delivery of the kitchen and appliances. Richard and Rhys from Gemini Kitchen Installations co-ordinated delivery of the kitchen and appliances with exquisite professionalism and reliability. The whole experience ran like clockwork and the quality of their workmanship was incredible and to a high standard. Arriving on time every day, keeping me informed and keeping everything tidy before leaving at the end of the day, leaving me feeling stress-free.

Their attention to detail was amazing especially the workaround completed with the boiler cupboard. They were an absolute pleasure to be around and gave great advice. An excellent service and would most definitely recommend.

February 12, 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to leave us such a fantastic review, Bel. We're sure our team will be thrilled to hear that you had such a positive experience with them :)

Rated 5 out of 5 stars

My Leekes Kitchen Journey Smoothed

Having purchased my kitchen from Leekes, I found there were a lot of moving parts from chasing down parts of my initial order to understanding how it all comes together on the delivery day and what is required and when.
Karen’s (John) expertise, professionalism and customer service was second to none. She chased down parts of my order that others failed to do, was exceptionally fast in responding to any queries I have had, I simply could not ask for a more empathetic, professional, true to her word person if I tried.
Karen you have made such a difference to my kitchen journey I cannot begin to tell you. THANK YOU SO MUCH!

February 18, 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to leave us such a fantastic review, Linda. We're sure Karen will be thrilled to hear that you had such a positive experience :)

Rated 5 out of 5 stars

Helpful, Professional & Knowledgeable...

Hi, I've just ordered a lounge suite from the Cheltenham branch, & had exceptional service from Fahimeh, who was not only knowledgeable but very helpful in trying to choose the right suite for us, when initially we had very little idea.

March 24, 2026
Unprompted review
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Reply from Leekes

Thank you for leaving us such a lovely 5* review, William :)

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Rated 5 out of 5 stars

very helpful

Jeremy was very helpful and patient.

March 22, 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to leave us a review, Thomas :)

Rated 5 out of 5 stars

Great service

I had my sofas delivered this wed 18th March and I would just like to say how happy I was with the delivery service received and the team that delivered Dean and Stefan were very polite and came into my property took their shoes off before entering my living room with my new sofas put them where I wanted them to go and also took packaging off and took it away to recycle
A Very happy customer

March 18, 2026
Unprompted review
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Reply from Leekes

Thank you for leaving such a lovely review, Sian :)

Rated 5 out of 5 stars

I attended Leekes Melksham as a Support…

I attended Leekes Melksham as a Support Worker for an elderly lady. The staff were polite, caring and very helpful; particularly Katie. She arranged for her colleagues to go above and beyond to find and print a voucher for my client which we had been unable to find on her email. They then proceeded to bring downstairs items she wished to look at because the lift was out of order.

March 16, 2026
Unprompted review
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Reply from Leekes

Thank you for your lovely review, Claire. We're so glad you both had such a positive experience experience in our store :)

Rated 5 out of 5 stars

Excellent Service

I found the very dining table ,chairs and sideboard I have been looking for.
Thanks to the help and knowledge of Donna , I not only got what i wanted but a very good price too.
Thank you very much.

March 14, 2026
Unprompted review
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Reply from Leekes

Thank you for your 5* review, Isobel!

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Rated 5 out of 5 stars

The best kitchen fitter, quality workmanship at a reasonable cost.

Love my modern shaker style kitchen and my rating goes to Phoenix kitchen fitters. Steve and his daughter Phoenix were a pleasure to be around, they answered all my queries professionally and had amazing suggestions to enhance the look of my kitchen. Very professional company but friendly and approachable, nothing was too much bother. Workmanship of a very high standard, perfectionism being present in all they do. They laid a new floor, fitted the kitchen, fitted all appliances, and glass shelving and fitted some new doors. One very happy customer, highly recommend using Steve proprietor of Phoenix kitchens and bathrooms. Regards Julie&Mike

March 16, 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to review, Julie :)

Rated 5 out of 5 stars

New kitchen fitting

Where do we start? We visited Leekes in Llantrisant, where we met Peter Kennard or Pete as we called him. He designed our kitchen perfectly and led us with expertise through everything we needed and wanted.
Our kitchen fitters 'Dickie"(Richard) and Rhys (Gemini Kitchens) were absolutely fantastic from start to finish, very professional and would highly recommend them. We would definitely use these guys again.
The link between Dickie, Rhys and their own plumber and electrician were great, we knew who was coming and when they would be here.
Thank you all, Fantastic.

February 23, 2026
Unprompted review
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Reply from Leekes

Thank you for your positive review, Simon :)

Rated 5 out of 5 stars

Thank you

Katie at the Melksham store was wonderful. Incredibly knowledgeable & helpful. Thank you!

March 15, 2026
Unprompted review
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Reply from Leekes

Thank you for the 5* review, Kim!

Rated 5 out of 5 stars

Living room complete refurbishment

Having Bev Berry impart her knowledge with us to maximise the quality, colour and design of the furniture, carpet, curtains, lamps and wallpaper that we are purchasing. Without her support we would not have chosen the perfect combination. It was clear that she has extensive experience in design, which helped us massively. We would highly recommend making an appointment with her to ensure you have the best buying and coordinated experience

March 14, 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to leave us such a lovely 5* review :)

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Rated 5 out of 5 stars

Good service

Came in for a mattress and were helped by Alex. Very helpful, knowledgeable and friendly. Bought one!

March 12, 2026
Unprompted review
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Reply from Leekes

Thank you for taking the time to review :)

Rated 5 out of 5 stars

Katie at Leekes, Melksham

Visited Leekes Melksham on the 09/03 and Katie at the tills went above and beyond to help us. I had a great experience thanks to Katie, she was extremely friendly, patient and knowledgeable. It’s rare to come across customer service that feels so genuine and attentive.

March 9, 2026
Unprompted review
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Reply from Leekes

Thank you for the 5* review, Tracey!

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