Lee Fire & Security Reviews 15

TrustScore 4 out of 5

4.1

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Company details

  1. Fire Protection Service
  2. Fire Alarm Supplier
  3. Fire Protection Equipment Supplier
  4. Fire Protection System Supplier
  5. Security Equipment Store

Written by the company

Experts in the design & installation of IP CCTV & modern security systems for large & small organisations. We are NSI Gold accredited, which is the highest level of accreditation in the security industry. Call us now on 0800 731 3365 for a free no obligation quote.


Contact info

4.1

Great

TrustScore 4 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Poor Customer Service Experience

I paid two months ago the invoice related to the keypad, yet I received an email from the finance manager threatening to disconnect the service. I believe the company should check their records thoroughly before sending such emails. A more professional approach would be to send a polite reminder first and, if no response is received, follow up with a final notice. This would ensure better communication and customer satisfaction.
A Azimi

December 10, 2024
Unprompted review
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Reply from Lee Fire & Security

We would like to offer our apologies for the miscommunication to Mr Azimi. We did receive Mr Azimi’s payment in October, unfortunately it was not allocated against his later invoice, this error was compounded by our new credit control system chasing the believed overdue invoice.

We have written to Mr Azimi to apologise and assure him that a recurrence will not take place.

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Rated 5 out of 5 stars

Great work

Great work especially given the perseverance required to get this job done. Tidied up nicely. Polite and considerate. Thank you.

September 27, 2024
Unprompted review
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Reply from Lee Fire & Security

Hi Judith, Thank you for the review!

Rated 5 out of 5 stars

Ben arrived promptly and made sure he…

Ben arrived promptly and made sure he got to the bottom of the issue. He was diligent and polite and explained everything thoroughly.

September 24, 2024
Unprompted review
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Reply from Lee Fire & Security

Hi Majda, Thank you for the 5-star review!

Rated 5 out of 5 stars

A great job well done .

The engineers arrived very promptly on the day and completed the job quickly, successfully and with a minimum of fuss. They were very polite and provided really clear instructions as to how to use the system. Grateful for a good job well done, thank you very much.

September 24, 2024
Unprompted review
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Reply from Lee Fire & Security

Thank you for the kind review

Rated 5 out of 5 stars

Alarm maintenance check

Technician arrived on time and was polite, friendly and efficient. I would definitely recommend Lee Security

September 20, 2024
Unprompted review
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Reply from Lee Fire & Security

Thank you for the review! We really appreciate it.

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Rated 5 out of 5 stars

Lee Security very responsive to a…

Lee Security very responsive to a reported fault with our alarm. Sent Ben out straight away who sorted it out very efficiently in under and hour

July 12, 2024
Unprompted review
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Reply from Lee Fire & Security

Hi Mark, Thank you for the 5-star review, we appreciate the feedback!

Rated 5 out of 5 stars

Excellent

Thank you very Abdulrazaq, very polite and patient! He fixed our fire alarm within seconds, and showed us how to reset it !

June 27, 2024
Unprompted review
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Reply from Lee Fire & Security

Thank you for the 5-star review! We appreciate the feedback.

Rated 5 out of 5 stars

Scheduled visit

Our second annual scheduled visit, all areas and equipment checked thoroughly and efficiently.
We have used Lee Security for many years and have always been extremely satisfied with services provided.

May 7, 2024
Unprompted review
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Reply from Lee Fire & Security

Thank you for the 5-star review, we appreciate the feedback!

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Rated 5 out of 5 stars

BWW Mind reviews

all works completed for all our offices were completed in a professional manner in a good working time.

May 8, 2024
Unprompted review
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Reply from Lee Fire & Security

Thank you for the 5-star review!

Rated 5 out of 5 stars

Great company to deal with

Very easy company to deal with. Communication great, staff very helpful, engineers very courteous and professional.
Thanks Lee Security!

March 4, 2024
Unprompted review
Lee Fire & Security logo

Reply from Lee Fire & Security

Thank you for the 5-star review!

Rated 5 out of 5 stars

Professional and great service

February 1, 2024
Unprompted review
Lee Fire & Security logo

Reply from Lee Fire & Security

Hi Andrew, Thank you for the positive review - we are pleased that you were happy with the service you received and really appreciate the feedback.

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Rated 1 out of 5 stars

Awful Expensive Service

Awful Expensive Service. I encourage you to shop around for alternatives.10 year customer, bespoke installation, and if could do it again from the start with someone else, I would. Waiting months, since January, for Maintainance works, invoices pre-paid for parts and service and nothing happens, its now April.
Fortunately I haven't had a fire or a break in.

April 15, 2021
Unprompted review

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