LegalMatch Reviews 

2,779
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the digital platform very easy to use for sharing their legal needs and connecting with local attorneys quickly without having to shop around. Many people deeply appreciate receiving prompt responses and valuable guidance from qualified legal professionals who truly understand their specific personal situations. Some reviewers were not happy with the ongoing lack of communication and completely unreturned phone calls when attempting to reach customer support. A few other people also felt frustrated that certain assigned lawyers were entirely unresponsive, unhelpful, or lacked proper attention to important case details.

What people talk about most

Service

People report ambiguous experiences with service, as some reviewers praise compassionate, affordable... See more

Staff

Consumers find staff experiences to be mixed, as many reviewers praised helpful, thorough attorneys and quick... See more

Response time

Reviewers mention ambiguous feedback about response time, with some customers praising the quick... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting that support... See more

Customer communications

Users describe negative interactions with customer communications, reporting that phone calls go straight to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I appreciated the fact that this site exists. I was a bit disappointed due to the fact that I entered “free legal help” when I started the search and I had completed the questionnaire when it gave me... See more

Company replied

Rated 5 out of 5 stars

I needed a consultation after I received a demand letter from my Ex demanding that Zoey , my dog, belonged to him and he wanted her back. I retained Caroline Bass and the case was completed succes... See more

Company replied


Company details

  1. Legal Services
  2. also in
  3. Internet Marketing Service
  4. Online Marketing Agency
  5. Software Company

Written by the company

We've helped more than 7 million clients find the right lawyer – for free. Present your case online in minutes. LegalMatch matches you to pre-screened lawyers in your city or county based on the specifics of your case. Within 24 hours experienced, local lawyers review it and evaluate if you have a solid case. If so, attorneys respond with an offer to represent you that includes a full attorney profile with details on their fee structure, background, and ratings by other LegalMatch users so you can decide if they're the right lawyer for you.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(2,779)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent estate lawyer

My estate lawyer was Larry Dupard and he was thorough, knowledgeable, and I now have a Trust setup. That gives me comfort to know my assets are setup as per my wishes without any probate hassels.

October 9, 2026
Unprompted review
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Rated 1 out of 5 stars

Well I was supposed to receive a call…

Well I was supposed to receive a call at 10:00 and it’s 10:32 and still nothing. I don’t know if they got side tracked but it’s disappointing because I finally thought someone could help me. Hopefully he got sidetracked and I hear back from him soon.

October 27, 2026
Unprompted review
Rated 5 out of 5 stars

LegalMatch defies negative odds and…

LegalMatch defies negative odds and makes it possible to connect with attorneys who are compassionate, effective, and understand their clients' needs.

Response times are terrifically fast (within the same day), and the quality of attorneys is unmatched. Couldn't recommend more!!

October 24, 2026
Unprompted review
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Reply from LegalMatch

We are thrilled to hear you are making such amazing connections with attorneys! Thank you for sharing your experience!

Rated 5 out of 5 stars

Fast and easy for simplified sale

Submitted explanation of needs. A good lawyer responded within hours the same day. I called him and he simplified the process at a fair cost. Couldn’t have asked for more.

October 22, 2026
Unprompted review
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Reply from LegalMatch

Thanks so much for sharing. We're glad the process worked smoothly and that you found the right attorney for your matter. Wishing you all the best!

Rated 5 out of 5 stars

This wonderful company found an…

This wonderful company found an attorney for me that was compassionate and affordable. I am located in Florida and have looked for an attorney that I can afford for over a year concerning a legal matter..

October 20, 2026
Unprompted review
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Reply from LegalMatch

Thrilled to hear you found a great attorney connection, Maryanne! Thanks for sharing your positive experience!

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Rated 5 out of 5 stars

Quick response

Received a response from an attorney right away.. they offered their insight & gave a quote for service…

October 20, 2026
Unprompted review
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Reply from LegalMatch

Thank you for sharing your positive experience!

Rated 5 out of 5 stars

What made my experience great was the…

What made my experience great was the attorney answered my questions and how thorough he was.. I wish I would have come on here instead of wasting my money on the attorney i had to represent me…

October 16, 2026
Unprompted review
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Reply from LegalMatch

Jacqueline, we are glad you got the help you needed! Thank you for sharing your positive experience!

Rated 5 out of 5 stars

So far two lawyers have left they’re…

So far two lawyers have left they’re numbers

October 15, 2026
Unprompted review
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Reply from LegalMatch

Glad to hear you are making attorney connections! Take your time reviewing their information, and reach out to our team if you have any questions along the way.

Rated 4 out of 5 stars

Feeling this service out

Feeling this service out

October 15, 2026
Unprompted review
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Reply from LegalMatch

Thanks for giving us a try! If any questions come up as you explore the platform, our team is happy to help.

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Rated 5 out of 5 stars

Retained Legal Match over pet custody issue

I needed a consultation after I received a demand letter from my Ex demanding that Zoey , my dog, belonged to him and he wanted her back. I retained Caroline Bass and the case was completed successfully. My Ex backed off after proving I had been caring for my pet with no help from him (food, walks, Vet visits etc since he had moved out a year and a half ago. Thank you Caroline Bass and Legal Match .

September 22, 2026
Unprompted review
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Reply from LegalMatch

Margaret, thank you for sharing your positive experience!

Rated 1 out of 5 stars

Be aware that the LegalMatch process…

Be aware that the LegalMatch process can be time-consuming. You’re required to provide a significant amount of information and complete several steps, but there is no guarantee that an attorney will contact you. I completed the entire process last week and still received no responses. I wish I had known that before investing the time. If you need someone quickly, I can’t responsibly recommend LegalMatch.

October 4, 2026
Unprompted review
LegalMatch logo

Reply from LegalMatch

Kelly,

Thank you for sharing your experience. We understand it can be discouraging to put time into submitting a case and not hear back from an attorney.

LegalMatch connects potential clients with independent attorneys who review incoming cases on their own and decide which matters they're able to take on. Each attorney makes those decisions based on the case details and what fits their practice at the time.

However, new attorneys are added often. If anything changes or a new need comes up, please reach out to us at customersupport@legalmatch.com or (775) 277-3705.

Sincerely,

Tyler at LegalMatch

Rated 5 out of 5 stars

I needed a lawyer immediately for a trial and I couldn’t find one at a Reasonable price

I had typed on line to this company , left all my information and I was desperate for a Lawyer and at a reasonable price. This was on a Tuesday evening , I had applied with Legalmatch.
In this case these people responded the very next day and I was shocked and then I even had a lawyer right away they said they could take me on .
They would they would only have three days to prep for that is getting all the information from the courthouse . They were extremely reasonable for money. I would definitely recommend these people honest to goodness. Thank you so much. I couldn’t have done it without you and getting a lawyer that Fast within three days of my trial and it’s a trial to boot👍

September 30, 2026
Unprompted review
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Reply from LegalMatch

Thank you for sharing your positive experience, Rhonda!

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Rated 3 out of 5 stars

I received one call this morning ✅

I received one call this morning ✅
However I was at work and I spoke with an AI assistant that after 10 minutes of questioning and my attempting to explain I was at work to call me after 3 pm or to reschedule the AI assistant could not understand I couldn’t remain on the call longer then 10 minutes and continued to attempt to question me so the questioning was incomplete ❌
I also received a text message from a Brown LLC and was asked to fill out a form however I couldn’t login
So the fact that attorneys are reaching out is great
The fact that there was no progress is not so great
However attorneys are looking into at least one of the maters at hand
If I’m given an onto rate you all after full communication with both sets of attorneys I’m sure my the rate that I will give you all will be much higher
Thank you
Best Sarah Blair

September 7, 2026
Unprompted review
LegalMatch logo

Reply from LegalMatch

Sarah, we're sorry to hear that the call did not go as smoothly as you had hoped.

LegalMatch is an attorney-client matching service, so when a case is posted, interested attorneys may contact you directly to gather more information and decide whether they can help. We do not oversee the attorneys' communication or the way they conduct their own intake process.

If you would like to continue the conversation, you can update your case details in your dashboard or reach out to our support team at customersupport@legalmatch.com or (775) 277-3705 for help with your account.

Sincerely,

Tyler at LegalMatch

Rated 5 out of 5 stars

Attorney Damon Borelli

Attorney Damon Borelli responded in less than 20 minutes. I called back and spoke with his paralegal Vanessa. They are taking my case. I am signing legal documents tomorrow morning. Thank you so much for your assistance in this matter.

September 3, 2026
Unprompted review
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Reply from LegalMatch

Thank you for sharing your positive experience, Michelle! We are glad you are getting the assistance you need!

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Rated 5 out of 5 stars

CKamau


Good Assistant me with the problems

September 1, 2026
Unprompted review
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Reply from LegalMatch

Thank you for sharing your positive experience, Karen!

Rated 1 out of 5 stars

Warning to Attorneys

Warning to Attorneys - do NOT sign up with LegalMatch. They did not provide 1 good lead. It is a scam with huge promises and zero deliverables. They promise a Money Back Guarantee of which they do not honor. The declining of the MBG looked like a 7 year old wrote it and then they just ghost you when you want to discuss. SCAM do not sign up. Jim Val Marte, Julie Reynolds, Michelle Brown, Emily Spencer, Chantal Cook (C.J.), Ms. Hooker the whole group are con artists.

When Ms. Hooker said to reach out to them...which I tried to many times but never had a return call or email, they still have not contacted me after many attempts - it has been two years! I spent over $30K and they wrongfully denied the Money Back-Guarantee.
On this site they will give a response so the public can read it and it all sounds so nice and responsive. In practicality, they will ignore you constantly. Let's see if the response they give here will give me DIRECT CONTACT NUMBER TO REACH A PERSON WHO CAN ACTUALLY RESOLVE THIS AND GIVE ME MY MONEY BACK UNDER THE GUARANTEE. My guess is they will not provide that number.

September 17, 2025
Unprompted review
LegalMatch logo

Reply from LegalMatch

We’re sorry to hear that you remain dissatisfied with your LegalMatch experience. Please rest assured that we are not a scam or a fraud.

LegalMatch has been in business for more than 25 years as an attorney-client matching service. Our records show that a letter regarding this matter was sent on 9/3/2024 via certified mail. If you have any concerns, you may respond to that correspondence or contact customer support at (775) 277-3705.

Sincerely,

Tyler at LegalMatch

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