I'd been looking for a while for an Urn for my Husband and after Googling I came across LegendURN. As soon as I saw a particular Urn I knew it was the one because I couldn't stop crying, it just fe... See more
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Review summary
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The quality of the product bought was really good. However, even though i put my delivery address on correctly, a completely different address was put on the shipping label! This resulted... See more
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I can’t recommend this company enough. They were absolutely fantastic. Having to a buy a urn for my father was the hardest thing I’ve ever had to do and the level of compassion I received from this co... See more
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It is an extremely difficult and emotional decision to choosing an urn for a loved one. Once I had decided, your process was easy to do. The urn was delivered to me on time, and very well pa... See more
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Company details
Written by the company
At legendURN, we help families find a personal and meaningful memorial after the loss of a loved one or a beloved pet. Since 2007, we have offered a carefully selected collection of cremation urns for ashes, ashes jewellery, keepsake urns, pet urns, memorial monuments and other remembrance products for customers in Great Britain and Ireland. We understand that choosing an urn or a piece of ashes jewellery is often done during an emotional time. That is why we focus on clear information, personal guidance and carefully selected products that reflect quality, craftsmanship, design and meaning. Through our work with skilled artists, craftspeople, funeral directors and crematoria, we help customers find a memorial that suits their wishes, their budget and their personal way of remembering.
Contact info
Roggemole 8-14, 8531 WB, Lemmer, Netherlands
- +44 (0)80 816 943 19
- info@legendURN.co.uk
- www.legendurn.co.uk
4.7
Excellent
1K reviews
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Urn for beloved husband
The Urn is beautiful. Was delivered early and was as the picture showed.
March 27, 2024
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After placing the order it took some…
After placing the order it took some time for the item to be dispatched. Upon emailing the company I was informed it would take 10-14 working days to dispatch my item even though on the website it said 5-10 working days when I ordered. Given the business this company is catering to I felt their customer service could have taken on a more caring tone in their response to my enquiry as may be a very sensitive subject for many of their customers
March 21, 2024
Reply from legendURN
Dear Kaz,
Thank you for your review.
We are sorry if our tone in our respons was not as expected. We are all human and a mistake is possible, even in our business. The delivery time was indeed within the mentioned delivery days on the website.
Customer service
legendURN
Customer service very helpful.
Customer service very helpful.
The item I ordered was not suitable so I needed to return it. I spoke with customer services who advised me how to do this and I received my refund and also a refund for the postage.
February 20, 2024
Marble effect urn
Very pleased with my purchase. Customer services were helpful. I have given my review 4 stars as I would have liked my urn sooner & didn’t realise it came from Germany.
February 27, 2024
Absolutely awful
Ordered an urn for my late mother, on the 13th of January, I left it until the 28th of February to contact them. They sent the urn out on the 1st of March, after I contacted them.
So my poor mother has been in the funeral home to be picked up, because of their incompetence!
Not even an apology or acknowledgement either.
January 13, 2024
Unprompted review
Reply from legendURN
Dear mr Parsons,
Thank you for your review.
As we already informed you we hope we settled this sad circumstance as satisfying as possible. We will make sure we will keep up our standards along the way.
Best regards,
Customer service legendURN
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Fast delivery and very well packed
February 20, 2024
Very good service and delivered on time
February 5, 2024
Delivery was quicker then expected
Delivery was quicker then expected,
Quality is perfect.
January 31, 2024
Good communication
January 26, 2024
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Great item great service
January 25, 2024
All good
All good, it took like a week for the delivery but it was exactly the urn I was looking for. Well packed, easy to put the ashes into, nice to display.
January 17, 2024
Very pleased
I am very pleased with the piece I chose, I also ordered the filler kit all instructions were enclosed to make things simple. Good communication throughout the whole process. Highly recommended.
January 16, 2024
Delivered promptly and beautiful…
Delivered promptly and beautiful product so happy with it
Perfect final resting place for our girl ❤️❤️🐾🐾
January 10, 2024
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Very satisfied
Great service, urn delivered as stated and was well packaged. We are very pleased with our purchase and would definitely recommend.
December 29, 2023
Really lovely pieces.
Really lovely pieces.. just what we wanted and great service too!
December 18, 2023
The product was just as we hoped for…
The product was just as we hoped for and was delivered efficiently
December 14, 2023
Delivery service is very slow
Delivery service is very slow, first item sent normal post, no tracking and got lost in the post, asked for a replacement to be sent out urgently. It was posted on 5th December and we won't get it until the 12th, that's not good enough!!
November 24, 2023
Reply from legendURN
Dear client,
Thank you for your review. We are sorry the delivery did not go as planned, in your case twice. We do not have any control over the couriers, the only thing to do is to inform them about this and hopefully have them improve their service.
Best regards, Customerservice legendURN
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Beautiful well made product
Beautiful well made product - the photograph did not do it justice - white was not as bright and it has a lovely matt finish, very tactile. A ceramic piece that graces the lounge.
Great customer service, we had called after hours and received a call back the following morning. Kept informed about the progress of the order and delivery. Delivered within the timescales indicated in the catalogue (within a week).
November 27, 2023
Thank you
A beautiful product befitting of our furry best friend who we are devastated is no longer with us. Speedy delivery and good communication throughout the process. Thank you for your great service at one of the saddest times for our family.
November 20, 2023
Photoframe Urn
I purchased the photoframe which was damaged a bit at the back when arrived. Customer Service were quick to respond offering replacement or refund. However I opted for discount as needed frame.
The person was delighted with the sentiment of this gift.
I would say a bit steep in price for the photoframe but worth the persons reaction.
November 16, 2023
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