legendURN Reviews 

1,058
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the wide selection of unique items, describing the products as exceptionally well-made, solid, and visually stunning additions to their homes. Consumers frequently point out that the online purchasing journey is entirely straightforward, and orders usually arrive very promptly ahead of schedule in pristine condition. Some people were dissatisfied with the delivery service, mentioning frustrating experiences with uncooperative couriers, incorrect shipping labels, and delayed arrival times. Despite these occasional shipping hurdles, most buyers remain extremely happy with their final purchases, beautifully crafted items, and overall reliable customer service.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the beautiful... See more

Quality

Clients share profound satisfaction regarding quality, frequently praising the beautiful design, solid... See more

Delivery service

Consumers find delivery service to be positive, noting that orders frequently arrive swiftly within a few... See more

Service

Users describe positive interactions with service, highlighting great communication and quick responses.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd been looking for a while for an Urn for my Husband and after Googling I came across LegendURN. As soon as I saw a particular Urn I knew it was the one because I couldn't stop crying, it just fe... See more

Company replied

Rated 5 out of 5 stars

The quality of the product bought was really good. However, even though i put my delivery address on correctly, a completely different address was put on the shipping label! This resulted... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend this company enough. They were absolutely fantastic. Having to a buy a urn for my father was the hardest thing I’ve ever had to do and the level of compassion I received from this co... See more

Company replied

Rated 5 out of 5 stars

It is an extremely difficult and emotional decision to choosing an urn for a loved one. Once I had decided, your process was easy to do. The urn was delivered to me on time, and very well pa... See more

Company replied


Company details

  1. Store
  2. Coffin Supplier
  3. Cremation Service
  4. Funeral Home
  5. Pet Funeral Service

Written by the company

At legendURN, we help families find a personal and meaningful memorial after the loss of a loved one or a beloved pet. Since 2007, we have offered a carefully selected collection of cremation urns for ashes, ashes jewellery, keepsake urns, pet urns, memorial monuments and other remembrance products for customers in Great Britain and Ireland. We understand that choosing an urn or a piece of ashes jewellery is often done during an emotional time. That is why we focus on clear information, personal guidance and carefully selected products that reflect quality, craftsmanship, design and meaning. Through our work with skilled artists, craftspeople, funeral directors and crematoria, we help customers find a memorial that suits their wishes, their budget and their personal way of remembering.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,058)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely Heart Keepsake - Excellent Quality

I bought the heart keepsake for my husbands ashes.
It came well packed however I’m not sure if the plastic worms used are recycleable, maybe more sustainable packaging could be used.
In the box was the keepsake, the stand, a travel pouch, a little candle and a card with some comforting words written.
The keepsake has a hole in the back with a very, I mean very sturdy seal that’s screws in and it was very easy to pour the ashes in.
The keepsake looks lovely on its stand on the shelf and I’m very pleased with it.

November 9, 2023
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Rated 5 out of 5 stars

Beautiful urn

Beautiful urn. Arrived well packaged and very quickly. Has really made a difficult time a little bit brighter.

September 28, 2023
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Rated 2 out of 5 stars

Bamboo Urn not the best quality and the…

Bamboo Urn not the best quality and the lid didn’t fit, it rattles around I’m going to have to superglue it to stop it coming off. Not what you need when you’re grieving, not enough time to order a replacement.

September 19, 2023
legendURN logo

Reply from legendURN

Dear client, Thank you for your review. We are sorry it was not clear to you the urn should be glued to actually close indeed. We will see which additional information we could add on the product page to inform more accurate.

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Rated 1 out of 5 stars

Not happy.

The Urn i ordered did not arrived for my husbands cremation which was last Tuesday, when they said it would be delivered and asking for more money aswell, everything is upsetting enough without having complications, so I have ordered from another company in England, so I will have to return to sender.

July 20, 2023
Rated 5 out of 5 stars

Excellent service

I placed my order on 5th July hoping to receive it by the end of July as the website states delivery is usually within 3 weeks, so I was delighted when I actually received my order on 14th July. I ordered the miniature rose urn which is really beautiful, just exactly what I wanted.

July 12, 2023
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Rated 5 out of 5 stars

Love it!

Absolutely love my Urn, bigger than I thought but it is absolutely perfect!
Chased legend urn as didn’t think my parcel had been shipped. Emailed me back with the link for where it was and planned delivery date! Could not fault.

June 26, 2023
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Rated 5 out of 5 stars

Product and service all very good.

Lots of choice on website, good and accurate info re size, colour, materials etc. Order made and sent out as indicated. Item matched description and was very securely and safely packaged to protect the fragile item.

June 1, 2023
Rated 5 out of 5 stars

Beautifully crafted Urns

LegendUrn have yet again created such a stunning urn for my loved one! I highly recommend buying from them! They gave me information throughout the making and it arrived perfect ! Thank you again LegendUrn!

June 13, 2023

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