Ordered two sets of jute rope plug in garden lights. Arrived quickly and well packaged. Perfect to provide warm light to a gazebo. Only issue was one bulb wasn't working. Contacted support. Provided t... See more
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Review summary
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Reviews shaping this summary
I was having trouble igniting my Grillstream BBQ so contacted Leisuregrow customer services. I would like to thank you for your brilliant customer service, from my first call to Trudie, who did every... See more
Company replied
Excellent service. Christmas tree lights transformer started to fail (after several years service) just before Christmas. Spoke to customer service and the gentleman identified a suitable replacement... See more
Company replied
Fire pit technical issue. I contacted the consumer customer service dept and I was responded to within 24 hours. The gentleman “James” who responded was first class and resolved the issue without a... See more
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Company details
Written by the company
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Contact info
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, United Kingdom
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4.7
Excellent
380 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Table Issue rectified with ease.... James is your man!
I had an issue with a table purchased some time ago, James was very swift to deal with this.
He was extremely helpful and although Leisuregrow perhaps didn't need to act if they really didn't want to, they did. They rectified the problem with great ease.
The customer service I have received from this company has not only reaffirmed my trust in them but they also feature in the top 5 "customer service" enquiries I've ever had in perhaps 35 years!
If only all companies behaved this way, honouring their own products then the world would be a better place.
Well done James and well done Leisuregrow!!
May 11, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and for taking the time to share your experience with us!
We’re absolutely delighted to hear that the team were able to assist you swiftly and effectively, and that the resolution left such a positive impression.
At LeisureGrow, we truly believe in standing by our products and doing the right thing for our customers — your feedback reassures us that we’re on the right track.
To be counted among your top 5 customer service experiences in over 35 years is genuinely humbling — thank you for that honour! We’ll make sure the team sees your lovely comments too.
Your support means a great deal to us. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Best regards,
The Leisuregrow Team
Exceptional Customer Service
My Turin cushions were destroyed by mice over wintering in an outdoor storage box. We’ve had the bistro set for 3 years so I wasn’t expecting replacements to be available. However, James in Consumer Customer Service, managed to find 2 sets. Remarkable really considering the design changed 2 years ago. I can’t thank him enough.
Truly exceptional customer service from him and Leisure Grow.
June 20, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review!
We're sorry to hear about the unfortunate situation with your cushions, but we're absolutely delighted that our team were able to help track down replacements for you.
It's always our goal to go the extra mile for our customers, and we're so pleased to hear that the Leisuregrow team were able to exceed your expectations.
Your kind words mean a great deal — thank you again for taking the time to share your experience!
Best regards,
The Leisuregrow Team
No replacement parts available
I had a lovely set of parasol lights 2 years ago and have always been careful to take the batteries out. The battery pack has rusted si I contacted Leisuregrow to a replacement but they don’t supply spare parts so the only option is to buy the unit again costing around £35. Very disappointing 🥺
June 30, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave a review, and we’re really sorry to hear about the issue with your parasol lights.
We always aim to help wherever we can, and we understand how disappointing it must be to find the battery pack has rusted — especially after taking good care of the unit.
Unfortunately, as the item is now outside of its warranty period and the battery pack isn’t available as a standalone part, we weren’t able to offer a replacement on this occasion.
We do genuinely value your feedback, and we'll pass your comments on to our product team for future consideration.
If there's anything else we can do or if you have further questions, please don’t hesitate to get in touch.
Best regards,
The Leisuregrow Team
disapearing small part by mounting the BBQ
during buildup from the BBQGCB45K a bolt fell on the ground and disappeared due to the kind of bolt ( not metric) i had to call leisuregrow
the same day i had an email from DPD that the shipment was on his way
sorry i couldn't give you 10 stars
Arie Vis
June 27, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your 5-star review – we're really glad to hear that you were happy with the support, even if a bolt tried to make things difficult!
We're sorry to hear about the missing part, but we're pleased LeisureGrow were able to help quickly and that DPD got it on the move the same day.
If there's anything else you need or if we can help in the future, don't hesitate to get in touch.
And don't worry about the 10 stars – 5 from you means a lot!
Best regards,
The Leisuregrow Team
Brilliant Customer Service
We purchased a Patio Set and Chairs last year, unfortunately we noticed some of the colouring was coming away or faded on the edges of the chairs.
A few message to the retailer and Leisuregrow the problem was rectified by 4 replacement chairs being sent within a few days. Brilliant customer service from a company that cares.
June 27, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave such a kind review!
We’re really sorry to hear about the initial issue with the chairs, but we're so pleased it was resolved quickly and to your satisfaction. It’s great to know the replacement process went smoothly — we always aim to make things right as quickly as possible.
Your feedback means a lot and we’re glad to have been able to help.
Enjoy your patio set, and if you ever need us again, we’re here for you!
Best regards,
The Leisuregrow Team
Had questions about my new grill they…
Had questions about my new grill they answered almost immediately to each question and follow up question
Very helpful 10 out of ten
June 26, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for the fantastic review!
We're so glad we could help with your new grill and that you got the answers you needed quickly.
It’s great to hear our team was able to support you every step of the way — that’s exactly what we aim for.
We really appreciate your “10 out of 10” – it means a lot!
Best regards,
The Leisuregrow Team
Excellent Customer Service
We had an issue with a Garden table which was resolved immediately by Davron and a replacement table was delivered 2 days later! Amazing Customer Service, very helpful and polite, nothing was too much trouble. Would definitely recommend this Company for products and after sales.
June 11, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review!
We’re delighted to hear that the team were were able to resolve the issue with your garden table so quickly and that your replacement arrived within two days.
It’s always our goal to provide helpful, polite, and efficient service, and we're so pleased to know you felt well looked after.
Your recommendation means a lot to us — thank you again!
Best regards,
The Leisuregrow Team
Customer service at its best
Very quick response to a request for spare parts for a BBQ, double checked all the details to ensure I was ordering the correct parts. Followed up very quickly with a very reasonable quote, very polite customer service rep on the phone.
Customer service at its best.
26/06/2025
Just to add contacted James for some BBQ parts that we needed for some repairs in our business, same result. I just cannot fault their customer service experience. Many Thanks
June 26, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your kind words and fantastic review!
We're so pleased to hear you had a great experience with our customer service team — from double-checking the details to providing a quick and fair quote.
It's always our aim to make sure you get exactly what you need, with friendly and professional support along the way.
We really appreciate your feedback — customer service is at the heart of what we do!
Best regards,
The Leisuregrow Team
LG Capri chairs are painfully uncomfortable
The Capri outdoor seating set appears ok to begin with but sitting on the chairs for anything over a few minutes shows their poor design. The front edges of the seat pad are aggressively sharp and dig in to the back of the legs. This painful design flaw is not noticeable when you sit on the chairs in a showroom only for a brief period. LG don't make cushions or pads for this range so the expect further expenses to make this useable without it causing pain.
June 25, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave such detailed feedback on the Capri outdoor seating set.
We’re really sorry to hear that your experience with the comfort of the chairs hasn’t met expectations.
We understand that comfort is highly personal and can vary from person to person. While we haven’t received similar concerns from others — and we've sold hundreds of units to date — we truly appreciate you highlighting this aspect.
It’s helpful insight, and we can confirm that your feedback has been shared with the relevant product team for consideration.
If you continue to find the set uncomfortable, you may want to speak to your place of purchase to see whether an exchange might be possible.
While we currently don’t offer additional cushions for this range, we do understand how important it is that your outdoor furniture feels just right.
Thanks again for sharing your thoughts — it helps us improve.
Best regards,
The Leisuregrow Team
Good BBQ BUT started to…
Good grill stream BBQ BUT started to fall apart and customer service was poor. Not worth the price
September 1, 2024
Unprompted review
Reply from Leisuregrow Products LTD
We're really sorry to hear about your experience with both the product and our customer service — that’s not the standard we aim for.
We take quality and support seriously, so we'd appreciate the opportunity to put things right.
Please reach out to us directly at consumer@leisuregrow.com, and we’ll do our best to resolve the issue promptly.
Thank you for your feedback — it helps us improve.
Best regards,
The Leisuregrow Team
Email them and had an answer within…
Email them and had an answer within minutes.
June 17, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind review!
We're glad to hear you received a quick response — our team works hard to provide fast and helpful support.
If you ever need anything else, we're just an email away!
Best regards,
The Leisuregrow Team
Super helpful customer services
Had a few installation issues and spoke to Davran on helpline. He was super helpful and knowledgeable- he knew exactly what he was talking about and got all my issues solved. The Grillstream BBQ is great too. Excellent build quality
June 13, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for the fantastic review!
We're so pleased to hear Davron was able to help you get everything sorted — we'll be sure to pass on your kind words to him.
Great to know you're enjoying your Grillstream BBQ too — they're built to impress!
If you need anything in the future, don’t hesitate to reach out.
Best regards,
The Leisuregrow Team
First class
Bought a Grillstream barbecue, the knobs were missing, contacted customer service late one afternoon received a reply early next morning, sent them a photo of the problem, new knobs we’re in the post the same day. Fantastic.
June 5, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thanks so much for your kind words!
We're really glad we could resolve the issue quickly and get the replacement knobs out to you without delay.
We always aim to offer fast and helpful service, so it's great to hear your experience reflected that. Enjoy your new barbecue — happy grilling!
Best regards,
The Leisuregrow Team
Frosted stainless steel bollard lights
Had a problem with some frosted stainless steel bollard lights which stopped working.Phoned customer service and spoke to James Paton who was extremely helpful and very polite who arranged to replace them straight away
Received the replacement on 10 June after speaking to James on 6th June
James is an asset to the company and promotes the company with his speedy response
June 6, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your 5-star review and kind words!
We're delighted to hear that our team was able to assist you so efficiently and professionally. Providing outstanding customer service is something we take great pride in, and it's wonderful to know THAT our team made such a positive impression.
We're also glad the replacement lights arrived promptly and that your issue was resolved without delay. Your feedback is truly appreciated and will be shared our team.
Thanks again for taking the time to share your experience – it means a lot to us!
Best regards,
The Leisuregrow Team
Good information and prompt delivery …
Good information and prompt delivery for original order. Had a small issue with a cable which was resolved promptly without any question. Great customer service.
June 6, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind review!
We're glad to hear your original order arrived promptly and that our team was able to quickly resolve the issue with the cable.
Providing great customer service is a top priority for us, and it's wonderful to know you had a positive experience.
Best regards,
The Leisuregrow Team
Outdoor bulb set bought from b& q
Outdoor bulb set bought from b& q
One bulb in set not working
B& q not interested as 2 months old and no longer had box
Contacted leisure grow , posted out a new set the next day - great customer service thanks 🙏🏻
June 1, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind review and 5-star rating!
We're really sorry to hear you had an issue with one of the bulbs, but we're thrilled we could resolve it quickly for you. At Leisuregrow, we always aim to deliver the best possible customer service, and it's great to know our team was able to help.
If you need anything else in the future, don't hesitate to reach out. Enjoy your lights, and thanks again for your support!
Best regards,
The Leisuregrow Team
Customer Enquiry
Had to contact customer service with a enquiry and was amazed how helpful they were and will be using them again
June 6, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review and 5-star rating!
We're really pleased to hear our customer service team was able to help and left such a positive impression.
We're always here if you need us, and we look forward to welcoming you back again soon!
Best regards,
The Leisuregrow Team
5 Star Customer Service
A fantastic company providing great products and offering a first class customer service post sale. If only other companies could replicate Leisuregrow. A big thank you and thoroughly recommend.
June 6, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your amazing review and recommendation!
We're absolutely delighted to hear that you’re happy with both our products and the service you received after your purchase.
Your kind words mean a lot to the whole team – it's feedback like this that keeps us motivated to maintain the high standards we aim for.
Thanks again for choosing Leisuregrow!
Best regards,
The Leisuregrow Team
Excellent Toys for aggressive chewing dogs.
Our Fox red labrador 8m pup loves his Petface latex sprout sqeeky toy .He's a very aggressive chewer with his toys and this toy is a toy our old labrador used to play with also.So I can highly recommend petface latex toys.
June 4, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your lovely 5-star review!
We're thrilled to hear that your Fox Red Labrador pup is loving his Petface latex sprout squeaky toy—especially knowing it’s a favourite passed down from your old Labrador too.
It’s always wonderful to hear when our toys stand up to even the most enthusiastic chewers!
Your recommendation means the world to us.
Wishing you and your playful pup many more squeaky adventures ahead!
Best regards,
The LeisureGrow Team
Terrific Customer Service
My experience with Leisuregrow, and in particular re my Grillstream BBQ, has been amongst the best customer service I have ever experienced. A prompt, helpful, and useful response which resolved the problem and I was left feeling that my concerns were not only recognised but were being treated as an important issue which they were wanting to resolve.
May 27, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and fantastic 5-star review!
We're absolutely delighted to hear that your experience with LeisureGrow and your Grillstream BBQ has been such a positive one.
Providing prompt, helpful, and attentive service is something we truly pride ourselves on, so it’s incredibly rewarding to know that you felt supported and valued throughout.
If you ever need anything in the future, we're always here to help. Enjoy your BBQ, and thanks again for taking the time to share your feedback!
Best regards,
The LeisureGrow Team
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