I was having trouble igniting my Grillstream BBQ so contacted Leisuregrow customer services. I would like to thank you for your brilliant customer service, from my first call to Trudie, who did every... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered two sets of jute rope plug in garden lights. Arrived quickly and well packaged. Perfect to provide warm light to a gazebo. Only issue was one bulb wasn't working. Contacted support. Provided t... See more
Company replied
Fire pit technical issue. I contacted the consumer customer service dept and I was responded to within 24 hours. The gentleman “James” who responded was first class and resolved the issue without a... See more
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Wow! What Amazing Customer Service!!! Today, I spoke with David regarding a part needed for our Son's Bar BQ. And David couldn't have been more helpful, The problem we had was quickly and easily re... See more
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Company details
Written by the company
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Contact info
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, United Kingdom
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4.7
Excellent
379 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Fantastic all round service!
Fantastic customer service and very speedy service. I am very impressed and would rate this company very highly. You are in good hands! Thanks you so much.
December 9, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you were impressed with our customer service and the speed of our response.
Your kind words truly mean a lot to the whole team, and we’re so pleased you felt in good hands.
Thank you again for taking the time to share your feedback!
Kind Regards
The Leisuregrow Team
Great people to deal with items are the…
Great people to deal with items are the best and fast super fast service thank u very much Steve
December 3, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for the fantastic 5-star review!
We're thrilled to hear you found our team great to deal with and our service super fast. Your support truly means a lot to us.
Thanks again for choosing us!
Kind Regards
The Leisuregrow Team
Seamless super service I was put through to a charming lady…
I was put through to a charming lady called Trudie who went out of her way to resolve all my issues and provided an immediate solution followed up by supreme Service in sending out a spare part thus resolving everything in just a little over 24 Hours!! She made everything so easy and stressless at this rather difficult busy time of the year!!
December 8, 2025
Unprompted review
Reply from Leisuregrow Products LTD
We’re delighted to hear that you were put through to Trudie and that she was able to resolve everything for you so quickly.
Providing helpful, stress-free support—especially during such a busy time of year—is exactly what we aim for, and we’re thrilled she made such a positive difference to your experience.
Your kind words mean a great deal to the whole team. Thank you again for taking the time to share your feedback!
Kind Regards
The Leisuregrow Team
Fast response to technical information.
Fast response to technical information.
December 8, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for the 5-star review! ⭐
We’re thrilled to hear that you found our responses fast and the technical information helpful.
Providing clear, reliable support is exactly what we aim for, and it’s great to know we delivered.
If you ever need further assistance, we’re always here to help! 🙌
Kind Regards
The Leisuregrow Team
I contacted the company for a spare…
I contacted the company for a spare part and the guy was incredibly helpful and identified the part needed
Cannot fault the service in any way
December 1, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for the fantastic 5-star review! ⭐
We're delighted to hear that our team was able to quickly identify the part you needed and provide the helpful service you deserve.
Your kind words mean a lot to us.
If you ever need anything else, we’re always here to help! 🙌
Kind Regards
The Leisuregrow Team
1.2m Outdoor Star
I bought a outdoor 1.2m star - which I was so excited to put up. Unfortunately, once assembled - it didn't work.
James in Support dispatched a new transformer within moments - and whilst I was skeptical that it would resovle the problem. I'm delighted to say, that it's now working.
Thanks to James for his responsiveness - these things happen, but it's how you manage the issue that matters most!
December 3, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review! ⭐
We’re delighted to hear that your star is now shining brightly and ready for display. We completely understand how disappointing it is when something doesn’t work right out of the box, so it’s great to know the team were able to help quickly and get everything sorted for you.
We really appreciate your patience and kind words — you’re absolutely right, sometimes things happen, but we always aim to put them right as swiftly as possible.
Enjoy your new outdoor star, and thanks again for choosing us!
Kind Regards
The Leisuregrow Team
Reply from Leisuregrow Products LTD
Thank you so much for your 5-star review!
We truly appreciate your kind words.
Our team is delighted to know you had a great experience, and we’re always here if you need anything.
Thanks again for your support!
Kind Regards
The Leisuregrow Team
Chuffed with my lights and service from Leisuregrow
I bought the White Multifunction Décor Tree Lights and I’m chuffed with them. I was undecided after I placed my order so asked the trade department at Leisuregrow for advice regards cluster and string, I ordered the cluster ones at first. James advised me that the string lights would give my Christmas tree more of a twinkle and that sold it for me, James changed my order there and then and the lights were with me 3 days later. Excellent service and Excellent quality lights, these are my second set of Noma tree lights in 10 years and my 10 year old warm white lights are still going strong, I just fancied a change this year. Thank you.
November 24, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We’re absolutely delighted to hear how pleased you are with your White Multifunction Décor Tree Lights.
It’s great to know that there team were able to step in with helpful advice and get your order updated quickly — we’ll be sure to pass your kind words on to him.
We’re also thrilled that your Noma lights have served you well for a decade, and that your new set has lived up to the same quality.
We really appreciate you choosing us again and taking the time to share your experience. Wishing you a beautifully twinkling Christmas tree and a very festive season ahead!
Kind Regards
The Leisuregrow Team
The wrong item was delivered BUT
The wrong item was delivered, but Customer Services couldn't have been more helpful and efficient in rectifying the mistake.
November 21, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave us a review.
We’re really sorry that the wrong item was delivered, but we’re very glad to hear our Customer Services team were able to resolve the issue quickly and efficiently for you.
We appreciate your understanding and your 4-star rating, and we hope your next experience with us will be a flawless one. If you need anything else at all, we’re always here to help.
Kind Regards
The Leisuregrow Team
Had an issue with one of the products…
Had an issue with one of the products I'd ordered off the NOMA website. Trudie from customer care at leisure grow saved the day and was very prompt on sorting out my issue thanks very much.
November 11, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave us a review.
We're sorry to hear you experienced an issue with your product, but we're delighted that our Customer Care team at Leisuregrow was able to resolve things quickly for you.
We’ll be sure to pass on your kind words, If you need anything else, we’re always here to help.
Thank you again for your feedback and for choosing NOMA.
Kind Regards
The Leisuregrow Team
I bought the pickwick Christmas lights…
I bought the pickwick Christmas lights from my local garden centre. They are LED versions of my childhood Christmas lights and I love them so much! There was a small problem as one of the little plastic skirts was missing so rather than take them down, I emailed customer services and they replied straight away and offered to post me replacements - they were sent first class and arrived the very next day! I couldn't be happier and the lights are bringing me so much joy. Thank you James and team!
November 26, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your Pickwick Christmas lights have brought back those lovely childhood memories and are filling your home with festive joy.
We’re also glad the team were able to help quickly with the missing plastic skirt — we always want to make sure everything is perfect for our customers, especially at this magical time of year.
Wishing you a bright and joyful Christmas, and thank you again for taking the time to share your experience!
Warm regards,
The Leisuregrow Team
Don’t accept faulty products
I have given five points for the efficient and promptness of the persons that have dealt with this issue. Unfortunately I can’t say the same for the product I received. I’m sorry but I can’t give this product a rating. Brenda
November 21, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words about our team — we’re truly glad to hear you felt well-supported throughout the process.
We’re very sorry, however, that the product itself didn’t meet your expectations.
Your feedback is incredibly important to us, and we’d really appreciate the chance to understand what went wrong and see how we can make it right.
If you’re open to it, please reach out to us directly so we can look into this further and help resolve the issue.
Thank you again for taking the time to share your experience.
ind Regards
The Leisuregrow Team
Great product but even better customer…
Great product but even better customer service. Prompt replies and more than helpful. I've never bothered with a review like this before but these guys literally did everything possible to help. 100% would recommend
November 13, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for the fantastic 5-star review!
We’re thrilled to hear that you had such a positive experience with both our product and our customer service. The team will be delighted to know their efforts made such a difference.
We truly appreciate you taking the time to share your feedback — especially as it’s not something you usually do. Your recommendation means a lot to us!
If you ever need anything else, we're always here to help.
Thanks again! 🌟
Kind Regards
The Leisuregrow Team
Beautiful Christmas indoor lights.
I ordered a set of beautiful Christmas lights. They were delivered very quickly. Customer Support is very helpful if you need to contact them.
First class service Thankyou
November 6, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words!
We’re delighted to hear that your Christmas lights arrived quickly and that our Customer Support team could assist you.
We truly appreciate your feedback and are thrilled you had a first-class experience with us.
Enjoy your beautiful lights this holiday season!
Best regards,
The Leisuregrow Team
Prompt and courteous service
I ordered a bottle of pine tree scent from Leisuregrow which unfortunately, when it arrived didn't match the order or advert. I reported this and it was dealt with very promptly and courteously. They will be speaking with their supplier and gave me two extra bottles in compensation. I will definitely be using Leisuregrow again, and would definitely recommend them.
November 8, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and for taking the time to share your experience!
We're really pleased to hear that our team was able to resolve the issue quickly and that you’re happy with the outcome.
Your feedback helps us work closely with our suppliers to ensure our products always meet expectations.
We truly appreciate your recommendation and look forward to welcoming you back again soon!
Best regards,
The Leisuregrow Team
amazing
The company went above and beyond to fufill a request I had. The staff (especially James P) are so helpful and really kind. I can’t thank them enough for what they’re doing !
November 3, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review!
We’re thrilled to hear that our team was able to go above and beyond to help you.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
We’ll be sure to pass your thanks along to our team.
Best regards,
The LeisureGrow Team
LED garden lights
I Purchase a set of LED garden lights. A good price, quick delivery. The lights arrived but had a fault. Emailed customer service "James", who acted quick and resolved the issue.
I'm looking at some more lights and would use Leisuregrow again.
October 9, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your 5-star review!
We’re really glad to hear you were pleased with the price and delivery, and that the team were able to resolve the issue quickly.
We appreciate your understanding and are delighted you’d choose Leisuregrow again. We look forward to helping you with your next set of lights!
Best regards,
The LeisureGrow Team
Extremely friendly and helpful!
I bought a BBQ and unfortunately the BBQ fell over in a storm and the handle bent and snapped. I e-mailed the leisuregrow and they responded within a couple hours and sent out a new handle that they had. They provided tracking number and outlined when it would arrive. They also wanted to know if the handle fitted ok and if there was anything else they could do to help. Fantastic, and I felt very personal customer service. Great company to deal with!
October 15, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your lovely feedback!
We're really pleased to hear that our team was able to get your replacement handle sorted quickly and that you’re happy with the service you received.
We always aim to provide a personal and helpful experience, so it’s wonderful to know it made a difference.
If there’s ever anything else we can do to help, please don’t hesitate to get in touch. Enjoy your BBQ!
Best regards,
The LeisureGrow Team
A great company to deal with
A great company to deal with. Quick reply to emails and sent out a replacement toy for my puppy. Will continue to buy their toys as my puppy loves them.
October 23, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review!
We’re thrilled to hear your puppy loves our toys and that you had a positive experience with our customer service.
We look forward to continuing to provide you and your furry friend with great products! 🐾😊
Kind Regards
The LeisureGrow Team
We contacted leisuregrow after a faulty…
We contacted leisuregrow after a faulty dog toy. We had great service from Davron & James and a replacement sent. One very happy dog and his owner 🐾
October 21, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your lovely review! 🌟
We’re delighted to hear that the team were able to help and that your dog is happy with the replacement toy.
We really appreciate you taking the time to share your experience — tail wags all round! 🐶💚
Kind Regards
The LeisureGrow Team
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