Leisure Lakes Bikes Reviews 

8,567
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,353 reviews, reviewers overwhelmingly had a great experience with this company, frequently mentioning how pleased they are with their purchases. Customers consistently praise the helpful and knowledgeable staff members who go out of their way to provide excellent advice and support. Shoppers also deeply appreciate the fast delivery times, secure packaging, and very competitive pricing available across the entire store. Some reviewers were not happy with delayed shipping or slow dispatch times that negatively affected their scheduled delivery plans. A few other people also felt that bike assembly or store servicing fell short, noting loose components, gear problems, or difficult staff interactions.

What people talk about most

Product

Clients share positive opinions on product quality, praising items such as the comfortable mountain biking... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting prompt dispatch times... See more

Service

Consumers find service to be positive, highlighting helpful and knowledgeable staff who provide great advice.... See more

Price

Reviewers highlight positive aspects of price, noting that products are consistently offered at very... See more

Staff

People report positive experiences with staff, highlighting their exceptional helpfulness and deep product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great pair of Specialized Mountain biking shoes. Found these online at Leisure Lakes Bikes at a very competitive price so decided to buy. Dispatched and delivered in a couple of days. Nicely packaged.... See more

Rated 5 out of 5 stars

Team allways very helpful with any questions , which i reeled of about 12 to Luke and what he couldn’t answer he asked another team member . the store is well stocked but not to cramped . This visit w... See more

Rated 5 out of 5 stars

Fantastic pre sales service but more importantly after sales superb. No issue too small. Bought specialised bike 4 weeks ago and can't fault the service. Get the impression that they all love cycli... See more

Rated 5 out of 5 stars

Great experience from start to finish. Bought online but spoke to customer service, store and workshop all were really helpful. The bike came from Nottingham and the workshop guys kept me inform... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(8,567)

1,330 reviews in the last 12 months

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Rated 5 out of 5 stars

I’m really not the kind of person who…

I’m really not the kind of person who leaves reviews but I just visited Northampton leisure lakes in go outdoors and had Alex who was a star , very very helpful and sorted what I needed and even fitted it for me , if only every shop had a guy like that ! Look after staff like this they are gold ..

August 6, 2026
Unprompted review
Rated 2 out of 5 stars

Poor service

Poor service, website stated order before 2pm for same day dispatch, ordered 10:30am on a Thursday item only dispatched the following Monday, no explanation or apology, cancelled item as it would have arrived too late for the birthday present date it was bought for.

August 3, 2026
Unprompted review
Leisure Lakes Bikes logo

Reply from Leisure Lakes Bikes

Hi Will, Apologies we couldn't get your order out as expected. Things have been busier than usual for this time of year and it caught us a little off guard.

Hope we can see you shopping with us again at some point in the future.

Thanks

Rated 5 out of 5 stars

Great service from Leisure Lakes Bikes

Great service from Leisure Lakes Bikes. Ordered a replacement bell for my wife’s bike and it was delivered to Scotland two days later. I had never used this company before but would not hesitate to use them again or recommend them to other buyers,

July 21, 2026
Rated 5 out of 5 stars

I bought a bike from leisure lakes…

I bought a bike from leisure lakes around 2-3 months ago. Set up of the bike was easy and incredibly simple. I had a large problem with the brake pads, and very large brake issues however. I emailed leisure lakes and they immediately sent me two sets of brake pads for free. The customer service was, prior to delivery and afterwards, amazing. Five stars is almost not enough for the incredible service I was given. Will buy from again 100%!

July 31, 2026
Unprompted review

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