Leisure Lakes Bikes Reviews 

8,570
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,353 reviews, reviewers overwhelmingly had a great experience with this company, frequently mentioning how pleased they are with their purchases. Customers consistently praise the helpful and knowledgeable staff members who go out of their way to provide excellent advice and support. Shoppers also deeply appreciate the fast delivery times, secure packaging, and very competitive pricing available across the entire store. Some reviewers were not happy with delayed shipping or slow dispatch times that negatively affected their scheduled delivery plans. A few other people also felt that bike assembly or store servicing fell short, noting loose components, gear problems, or difficult staff interactions.

What people talk about most

Product

Clients share positive opinions on product quality, praising items such as the comfortable mountain biking... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting prompt dispatch times... See more

Service

Consumers find service to be positive, highlighting helpful and knowledgeable staff who provide great advice.... See more

Price

Reviewers highlight positive aspects of price, noting that products are consistently offered at very... See more

Staff

People report positive experiences with staff, highlighting their exceptional helpfulness and deep product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great pair of Specialized Mountain biking shoes. Found these online at Leisure Lakes Bikes at a very competitive price so decided to buy. Dispatched and delivered in a couple of days. Nicely packaged.... See more

Rated 5 out of 5 stars

Team allways very helpful with any questions , which i reeled of about 12 to Luke and what he couldn’t answer he asked another team member . the store is well stocked but not to cramped . This visit w... See more

Rated 5 out of 5 stars

Fantastic pre sales service but more importantly after sales superb. No issue too small. Bought specialised bike 4 weeks ago and can't fault the service. Get the impression that they all love cycli... See more

Rated 5 out of 5 stars

Great experience from start to finish. Bought online but spoke to customer service, store and workshop all were really helpful. The bike came from Nottingham and the workshop guys kept me inform... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(8,570)

1,330 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought a bike from leisure lakes…

I bought a bike from leisure lakes around 2-3 months ago. Set up of the bike was easy and incredibly simple. I had a large problem with the brake pads, and very large brake issues however. I emailed leisure lakes and they immediately sent me two sets of brake pads for free. The customer service was, prior to delivery and afterwards, amazing. Five stars is almost not enough for the incredible service I was given. Will buy from again 100%!

July 31, 2026
Unprompted review
Rated 4 out of 5 stars

Great service

Great service! I would have given a 5 star but only because I had to pick up the package from my billing address.
Even though I provided a delivery address, the package was sent instead to my billing address.

July 9, 2026
Rated 5 out of 5 stars

I don’t often leave reviews

I don’t often leave reviews, but on this occasion I felt I had to.

My son and I decided to build a downhill mountain bike from scratch rather than buy one off the shelf, sourcing parts from a range of different manufacturers. As we’re far from experts mechanically, we approached Leisure Lakes Bikes in Northampton for some advice, having always been impressed with the servicing they’d previously done on my son’s bike.

We were fortunate to deal with Lewis, who was outstanding from start to finish. He guided us through exactly what was needed, provided excellent technical advice, sourced additional parts where required, and completed the build to an incredibly high standard.

It was a complex project with a number of challenges, but Lewis’s communication, knowledge and willingness to help were exceptional throughout. Despite working to some tight time constraints, nothing was too much trouble.

My son and I genuinely can’t thank Lewis enough. His professionalism, expertise and customer service made what could have been a stressful project an enjoyable one. He’s a real credit to Leisure Lakes Bikes, and I wouldn’t hesitate to recommend both Lewis and the Northampton branch.

July 29, 2026
Unprompted review

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