LemonSwan Reviews 

🚨LemonSwan ist ein totaler BETRUG – Finger weg! 🚨

Meine Erfahrung mit LemonSwan war einfach nur schlecht. Der Anmeldeprozess ist viel zu kompliziert und scheint nur dazu da zu sein, um Nutzer in versteckte Abos zu locken. Obwohl ich sofort versucht habe, meinen Account zu klären und alles zu kündigen, haben sie trotzdem 139,95€ von meinem Konto abgebucht – ohne irgendeine vernünftige Erklärung.

Sie haben mir sogar bestätigt (Anfrage: 436974), dass ich nichts kündigen muss – und trotzdem haben sie mein Geld genommen.

Ich hab deren Service nie genutzt, nicht mal für eine Sekunde. Als ich dann nach einer Rückerstattung gefragt habe, kam nur eine absurde Ausrede mit einem "Starter-Paket" – von dem ich nie vorher gehört habe. Das ist einfach Betrug.

Lasst euch nicht von dem Mist täuschen!

EN:
🚨 LemonSwan is a Complete FRAUD – Stay Away! 🚨

I had an extremely negative experience with LemonSwan. Their registration process was overly complicated and seemed designed to trap users into hidden subscriptions. Despite my immediate attempt to clarify my account status and cancel any unintended services, they still debited 139.95€ from my account a month later without any valid explanation. I even received confirmation from them (Antrag: 436974) that no termination was necessary—yet they still took my money.

I never used their service, not even for a single second. When I requested a refund, they came back with a ridiculous excuse about a "starter package"—something I was never clearly informed about. This is nothing short of theft and completely deceitful behavior.

LemonSwan is a fraudulent company with shady practices. Do not let them scam you as they did me!

Based on the comments read here - if you rate them 5 stars you will get premium account for a week. I do wonder who was writing all these 5 star reviews. Interesting concept. Customer service never responds so don’t even bother to contact them. They take large sums of money for not providing any service. There are other better website/apps. Most men there are bots or fake accounts. When you report them - they don’t remove it.

After you take the "free" personality test, you get an offer for 50% off = EUR 119.40 for a premium package for 12 months. When you agree and go to check out, you suddenly have the cost of the "free" test with EUR 24.95 on your bill, which according to the pricing is included in the premium package. Then as you try to check out, again, there is a quick note about a processing fee and a final bill of around EUR 163. The next day you will be offered a data protection trial package for an additional EUR 2,95 a month, but there appears to be no way to cancel the trial.
Finally, you will get the billing on your credit card for EUR 309,15 and this does not even include the data protection, which is in the original package and mandatory by EU law. I can hardly wait for that bill.
The company does not answer any mails. It just sends bills. After reading the other reviews, I expect this is going to take a while.

I’ve really enjoyed using LemonSwan. It has a nice, user-friendly interface that makes it easy to navigate. The app is interesting and offers great features, making the experience more engaging. Overall, it’s been a fun way to meet new people and I’d definitely recommend it!

Only used the app for a couple days, so cannot go deep into it. A quick pros & cons:
Pos:
*good first impression with in-depth questionnaire for candidates suggestions, according to combability (Value, Relationship style, etc).
Cons:
*If one is not a pay/premium member, one can only read and send the first email. Then all mails will be blurred and not readable.

This is the real deal people, u just need a bigger budget for it, but it works. No spam and no fake people

Terrible customer service, they demand a picture of your passport to be provided via email (!), without any good reason, and then are unable to say what happens with that picture after they look at it. Very unsafe for the customer.

The most terrible interface ever. It’s almost impossible to find something. To register, it’s took me 30 min. They ask for a tax declaration or your payslip. It’s private information. Who knows how they're going to use it. I am so disappointed with these webs. If you don’t have prime (for €60 month). You're not going to be able to reply (even to people with prime). So I think there real less woman. Don’t waist your money. But it’s free for students . If you looking for one 😂. I am not going to waist my money on such a bad UX

I wonder how Germany would allow such a scam to be registered. Even though my account was deactivated before I could even complete registration, they took 139,95 euro from my credit card, and when I complained nothing was done.
Please if you can't avoid this scam of a site, then be careful about your bank information.

A friend recently signed up on Lemon Swan and I thought I'd try it - awful experience from the start. I completed my profile and wrote a welcome message, which was declined shortly thereafter. I had a difficult time finding a way to contact them to find out why - eventually I completed a contact form and submitted it 3 x over 4 days without a response - though, I did receive about 30 marketing email messages. You won't get a response except from a chatbot unless you're a premium member.
I changed my welcome message and it was immediately rejected again without an explanation. Really abysmal CX. These people have not a clue about how to deal with customers.

I have a profile on another site, and received a prompt (usually within hours, even on the weekends) from a human even without having a paid account.

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Eine Freundin hat sich kürzlich bei Lemon Swan angemeldet und ich dachte, ich probiere es mal aus – eine schreckliche Erfahrung von Anfang an. Ich vervollständigte mein Profil und schrieb eine Willkommensnachricht, die kurz darauf abgelehnt wurde. Es fiel mir schwer, eine Möglichkeit zu finden, Kontakt zu ihnen aufzunehmen, um herauszufinden, warum. Schließlich habe ich ein Kontaktformular ausgefüllt und es innerhalb von vier Tagen dreimal abgesendet, ohne eine Antwort zu erhalten. Sie erhalten keine Antwort außer von einem Chatbot, es sei denn, Sie sind Premium-Mitglied.
Ich habe meine Willkommensnachricht geändert und sie wurde ohne Begründung sofort wieder abgelehnt. Wirklich miserabler KE. Diese Leute haben keine Ahnung, wie man mit Kunden umgeht.

Ich habe ein Profil auf einer anderen Website und habe (normalerweise innerhalb weniger Stunden, auch am Wochenende) eine Aufforderung von einem Menschen erhalten, auch ohne ein kostenpflichtiges Konto zu haben.

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Update 14.08.23:

Ok, so this answer is garbage!

When I finally received a response (after posting my review), I was informed that my Welcome Message was blocked because it was written in English, and that it would be difficult for German women to understand me (which I thought was rather insulting and demeaning to German women, since quite a few speak English or could use a translator)!!!

The irony of this is in the name of the platform, "Lemon Swan", is English and not German, "Zitronenschwan".

I'm so glad I didn't pay to use this service. Hopefully you won't either.

Full of Scam Post's,
Fake accounts, low security by entry.(no face screening)
Be aware to reverse image the pictures.(they take them from all over the net)
On refund request for expensive sub, Türsteher was confirming not being billed, but I was charged in the end Full amount.
Now they added me a Balance to use the prime sub whenever. No Intrest , wasted Money

Ridiculous, fishing con artists

WARNING! I joined a one month Membership for €24.
Two weeks later I had a bill of €297,28!
I asked them what it is for and that I can't read and write because I had a stroke and they said "I still have to pay".
SCAM artists!!!!

It's okay, I just find it really expensive (with the 129 flat -- for what? -- PLUS the monthly fee) and the offers I am getting are no match education-wise. I have not yet understood all of it; the descriptions of the potential partners I am getting are very superficial. Maybe that is because I am not premium yet.