LendingPoint Reviews 

8,614
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and patient, making the process smooth and easy. Many people highlight the exceptional customer service, noting the quick responses and knowledgeable assistance provided. The overall service is frequently described as efficient and clear, enabling a seamless experience for those needing financial help. However, some customers also noted issues with payment processing, including payments not being reported correctly or systems experiencing glitches. Additionally, a few other people also felt that response times were sometimes slow or that inquiries were not acknowledged, leading to difficulties in resolving their concerns.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and excellent... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and efficiency... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Payment

Reviewers highlight ambiguous aspects of payment, with some customers reporting issues such as hidden... See more

Response time

Users describe ambiguous interactions with response times, with some customers praising quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Ronald Barber was fantastic. I needed a quick personal loan and he was extremely helpful, friendly and very professional. At almost 80 years old my computer skills are fragile. Ronald talked me... See more

Rated 5 out of 5 stars

Ronald replied to my email inquiry but we had a difficult time connecting due to my work schedule. He was patient in playing phone tag with me and we were finally able speak, complete documents and mo... See more

Rated 5 out of 5 stars

Ronald is an excellent example of superior customer service. He has got excellent communication skills. You can feel and hear his enthusiasm for the work he does. He shows a great deal of patience.... See more

Rated 5 out of 5 stars

I contacted Lending Point looking for a low-cost loan and I received an email and a phone call back from Ronald Barber. Once I spoke with Ronald, he was sympathetic and sincere which made me feel gre... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

With a decision in seconds and access up to $36,500 as soon as the next business day, LendingPoint is leading the online direct lending industry with innovative finance solutions and superior customer service. We offer payment options that fit your unique financial situation. We look for ways to say "Yes" when traditional lenders and banks are quick to dismiss and say "No”. To us, you're more than a credit score.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(8,614)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mr. Lewis

Mr. Trevor Kiefer did an excellent job on explaining the entire loan process with all the options
and walking me through the steps from start to finish.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Mr Ronald Barber

Mr. Ronald Barber made my process so easy and was fast. He was very informative and patient when it came to all my questions.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

The process was as quick and painless…

The process was as quick and painless as I’ve ever experienced. Mr. Barber was very patient and helpful during every step of my loan. Couldn’t be happier with my experience with Lending Point. Thanks so much.

September 9, 2024
Unprompted review
Rated 1 out of 5 stars

They ask for $500 ($750 ) aud approved…

They ask for $500 ($750 ) aud approved then require my wife to go with my access so I can retrieve money for them and still turn her away now out of pocket no home and family’s power cut they ain’t legit if your scammed don’t trust these clowns

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

A number 1 lender for me!

For years I have used many lenders for credit building and even for just minor purchases. Lending point has been so far 1 of the best and easiest lenders to use. Their customer portal is very easy to navigate through. I just did another refinance with Ronald Barber, a loan specialist. And he made it work so easy I didn't have to leave my home or office. This man was respectful and understanding. But also very informative. Thanks to all the Lending Point team. And to Ronald

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

My experience with lending point was…

My experience with lending point was great.
The process was easy and efficient. Ronald Barber contacted me and was very helpful with providing me the information regarding getting my loan processed. Thank you Ronald

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Easy and smooth process

Easy and smooth process. Loan Specialist Ronald Barber was very knowledgeable and helpful throughout the entire process. Would recommend if you're looking to consolidate debt.

July 31, 2024
Unprompted review
Rated 1 out of 5 stars

Lending Point engages in practices that…

Lending Point engages in practices that seem predatory, exploiting borrowers in dire financial situations. While obtaining the loan was straightforward, the interest rate was a staggering 31%. I took out an $8,025 loan in November 2022, and despite having paid nearly $4,000 by mid-2024, my current balance exceeds $9,000. This means my balance has increased by over $1,000 since the original loan, indicating that none of my payments have gone toward the principal. They offer a hardship program costing $26 per month for three months, but it primarily benefits them. I wish there were regulations to prevent such practices.

July 12, 2024
Unprompted review

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