LendingPoint Reviews 

8,613
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, patience, and helpfulness, often highlighting their knowledge and sympathetic approach during the loan process. The overall service is described as swift, seamless, and efficient, with many people appreciating how easy it was to get their funds quickly. The customer service provided is consistently noted as excellent, making the entire experience positive. However, some customers also noted issues with payment processing and reporting, such as payments not being accurately reflected on credit bureaus or problems with automated systems. A few other people also felt that response times were sometimes slow or that follow-up was lacking, leading to prolonged back-and-forth communication. Additionally, some reviewers experienced unhelpful or rude customer service when trying to resolve these specific issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Customers had positive experiences with customer service, often praising representatives for their... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of staff... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting issues such as hidden... See more

Response time

Clients share ambiguous opinions on response time, with some customers praising quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Ronald Barber was fantastic. I needed a quick personal loan and he was extremely helpful, friendly and very professional. At almost 80 years old my computer skills are fragile. Ronald talked me... See more

Rated 5 out of 5 stars

Ronald replied to my email inquiry but we had a difficult time connecting due to my work schedule. He was patient in playing phone tag with me and we were finally able speak, complete documents and mo... See more

Rated 5 out of 5 stars

Ronald is an excellent example of superior customer service. He has got excellent communication skills. You can feel and hear his enthusiasm for the work he does. He shows a great deal of patience.... See more

Rated 5 out of 5 stars

I contacted Lending Point looking for a low-cost loan and I received an email and a phone call back from Ronald Barber. Once I spoke with Ronald, he was sympathetic and sincere which made me feel gre... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

With a decision in seconds and access up to $36,500 as soon as the next business day, LendingPoint is leading the online direct lending industry with innovative finance solutions and superior customer service. We offer payment options that fit your unique financial situation. We look for ways to say "Yes" when traditional lenders and banks are quick to dismiss and say "No”. To us, you're more than a credit score.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(8,613)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Smooth and easy process

Smooth and easy process.
However I gave you 3 stars because nowhere in my interaction with Mr. Barber did he mention anything about his fee ($1500) which was taken out of the loan amount. Big suprise to me when I found out. Be sure to ask how much the agent helping you is getting so you are not suprised at the end like I was.

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Fast funding

Ronald Barber was very helpful and knowledgeable. He covered the process and fees so I understood everything. I received an email that I was funded within half an hour.

October 28, 2024
Unprompted review
Rated 1 out of 5 stars

I borrow money from them

I borrow money from them
I made all of my payments on time.
I checked my credit report and found out they are not reporting my payments for 6 plus months . This has impacted my credit score in a negative way
I have called and each time I’m told they are working on it .
They have to put each customer’s information manually.
Each time their story changes
I will never borrow money from them again.
I highly advise to be careful of their behavior

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

I had to refinance

I had to refinance because I couldn’t pay for a month due to an injury. Elma Fortune came through for me the next day, and was able to do everything over the phone.

October 25, 2024
Unprompted review
LendingPoint logo

Reply from LendingPoint

Thank you for taking the time to acknowledge Elma. And thank you for being the best part of LendingPoint.

Rated 4 out of 5 stars

Quick & easy, but read the fine print

The process was quick and easy. Robert was friendly and knowledgeable. It’s no reflection on Robert and his service, but I didn’t know about the excessive funding fee until well into the process.

October 13, 2024
Unprompted review
Rated 1 out of 5 stars

POOR CUSTOMER SERVICE!!!!

This company is extremely unprofessional, never follow through with anything they say they’re going to do, nor do they return phone calls or emails. I have placed NUMEROUS calls to attempt to pay off my account. They have no idea what they’re doing!!! They told me my account was sold to a third party, but couldn’t tell me who it was when I asked. On their website it shows my account is paid off but when stating it was, they said it was inaccurate. Do not request or take a loan from Lending Point! NOT RECOMMENDED TO ANYONE! I would give ZERO stars if I could.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Loan Process

It was an awesome experience. Trevor Keifer was very professional and understanding. He made the process so easy. I will definitely be referring him to others.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Ronald!

Thank you Ronald!

You made this experience very easy and helped by making my financial goals a reality!

October 4, 2024
Unprompted review
LendingPoint logo

Reply from LendingPoint

Goals + Reality = LendingPoint (and Ronald). Thank you for the kind words.

Rated 5 out of 5 stars

Ronald was very helpful in getting us…

Ronald was very helpful in getting us the loan we wanted. Highly recommend him to help with others needs

October 3, 2024
Unprompted review
LendingPoint logo

Reply from LendingPoint

Thank you for the kind words. We agree with you; Ronald is great.

Rated 1 out of 5 stars

Hello so I tried apply for loan some…

Hello so I tried apply for loan some how gentleman Mark called say he from lending point said he can approve for loan
He even forged my signature on document I never looked at or read 3 days we went back and forth on third day I got little worried how he was conducting business I got that documentation saved and phone numbers that link to this web site all I want to say anyone looking for loan or assistance on money don’t use lendin point this web site the scammers fraud after my bank account got screwed up when they said trying to help me out yeah they messed me up for sure and got money from me to all don’t apply use this web site just don’t want something what happened to me happen to any other people

September 22, 2024
Unprompted review
LendingPoint logo

Reply from LendingPoint

We are sorry this happened to you and sounds like a bad actor pretending to be LendingPoint. We encourage you to report this to your local police as well as to the FBI's Internet Crime Center: https://complaint.ic3.gov

Rated 2 out of 5 stars

It is a rip off

It is a rip off! do not do it unless your life depends on it or you for sure can pay it right off.... I paid for almost three years, sometimes extra, and it is still only down by $400.00 of the principal amount. I regret ever doing it and it's a lesson well learned. I am also looking into my state consumer laws to see what I can do to remedy this.

September 29, 2023
Unprompted review
Rated 1 out of 5 stars

They would not help me in a time of…

They would not help me in a time of need. Just get your information and send it to marketing companies to use your information for other purposes.

September 27, 2024
Unprompted review
LendingPoint logo

Reply from LendingPoint

We are sorry that we were unable to help and wanted to assure you that we do not send information to marketing companies. You can read more about our privacy policy here: https://www.lendingpoint.com/privacy-notice/

Rated 2 out of 5 stars

Refinance is a lie

I have been paying a loan off for over a year with a VERY high interest rate with a credit score of 761, never late and make extra payments. They will NOT lower my interest rate or refinance my loan since “there is no promotions at this time”. Website states you can refinance but leaves out the promotion details to do it.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Ronald

Ronald barber was extremely helpful in guiding me the proper way for my paperwork, and processing was very fast!!

Thank you !!

September 22, 2024
Unprompted review
Rated 5 out of 5 stars

Ronald Barber was fast

Ronald Barber was fast, efficient, and knowledgable while processing loans. I appreciate the time he spent explaining how the online loan process works and how much time it will take the bank to process the payment.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Mr. Lewis

Mr. Trevor Kiefer did an excellent job on explaining the entire loan process with all the options
and walking me through the steps from start to finish.

September 19, 2024
Unprompted review

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