LensCrafters Reviews 

The process was both straightforward and user-friendly. I am thoroughly satisfied with my recent purchase

Shopping online was very convenient and efficient. LensCrafters has the best selection of the latest frames and they never miss with their commitment to excellence.

the online purchasing process was simple and I love my glasses

I added an additional star because when I went to the actual retail store, they were some of the nicest people I’ve ever met in retail. I’ve been trying to return or exchange a defective pair of Ray-Ban Meta glasses for a month and I couldn’t do anything regarding the return online, and when I went to the store, they told me they had no problem taking them back - but the $489.97 that my insurance paid (in combination with a $281.20 that I paid) would not be returned to the insurance company. I informed them that I had a New York State insurance license and would not be able to allow them to charge the insurance twice because it would constitute fraud in New York State. The fact that LensCrafters keeps the money from the insurance even after a return is not only unethical it’s illegal in New York. The order number is 8446598751151

I visited Lens Crafters in the Park Medows Mall in Lone Tree Colorado back in June of 2024 for an eye exam and a new pair of glasses, and as I wrote in a previous review, I couldn't be happier with my experience.
At the time of my purchase and fitting it was summer, and the temperatures were brutal. I really loved my new glasses, but I had to return so many times for adjustments I worried the staff would not welcome me, but it was just the opposite, they always treated me as a friend who had come to visit.

I really thought my last visit ended with a perfect fit, but they needed a tiny adjustment, and I really didn’t want to make the drive. Remembering there was a store closer to me, I made the short trip to the store at 10651 E Garden Dr., in Aurora Colorado.

After explaining my situation to the manager, he directed me to Rochelle, and she was more than happy to help. Rochelle made the needed adjustment and suggested I wear them for a couple of days and if the glasses needed the tiniest adjustment to drop by and she’d be happy to work with me to get the perfect fit.
A week later I returned, and Rochelle was happy to see me. The adjustment took only a minute, and I couldn’t be happier. Although I didn’t purchase my glasses from this store, Rochelle treated me as part of the Lens Crafters family.

Another great experience with Lens Crafters! I highly recommend them and will continue shopping with them for my prescription glasses and sunglasses.

This company is a mess. I order online eyeglasses flame. The frame was broken. I stared the return processes online. never received the return level. call them and the customer service try to make you feel guilty. I give the 0 score.

I’m very disappointed with LensCrafters and will never again order glasses from them! I placed an order on 1/15, never even received a confirmation email, and had to call on 1/21 to get confirmation of the order. I was told the glasses would be ready in 1-2 days. I called back on 1/22 and now estimated delivery date is 2/2. I spoke to a customer service agent who was rude and tried to blame the lab delays on weather.

Wow! I needed my frame adjusted and Jared had it perfect in less than five, at no charge!

Great service

This was my first time ordering glasses online and I was really worried about it. They came in and was a perfect fit and I needed no adjustment. Also it's my first pair of progressive lenses and it seriously only took a day to get use to them. I'm a very happy customer and will definately order again from LensCrafters.

Selecting frames on-line worked well. Prescription lenses seem perfect!

great service delivered within the time frame specified !!! the store i picked up from was clean and refreshing !!! the employees welcomed me with open arms and helped me verify that my order was correct !!!

I ordered a very simple prescription on Jan 5th. It appears to still be in "process". If you need glasses quick go to Costco or target.

I've been a customer and have good customer service in the store as well. My purchase was on time and delivered and packaged perfectly.

Why does a person have to beg to get refunded their money? It has been about 5-6 weeks since my glasses were shipped back for a refund. (They were brand new) I’ve contacted them 3 times now and still have yet to get my money refunded. I told them to just ship back the glasses if my money isn’t going to be refunded. Still waiting on a response

The shopping experience was great and smooth. The variety offered by lens crafters is really good. They delivered the frame within the expected timeline. I would recommend both online and in-store experience to get the best service.

Amazing experience! Dr. Chad Parks is amazing! He’s like a cross between Optometrist and psycholigist--he cares about you, as a person, not just a patient!
The retail team is amazing, and helped me with everything I neededwith smiles on theit faces! I will be using this location from now on!

It was easy to see the size of the frames. Not all companies list the frame’s sizes. I have a small face and nose bridge so shopping on line isn’t easy, but it was with LensCrafters.

The online experience of searching and purchasing a pair of glasses was quick and easy. I really liked the feature to view how difficult pairs of glasses look on your face. I found the perfect pair.