Excellent. New Cutler and Gross frames returned with new gradient prescription lenses, looking amazing. Good customer service and communications when I wanted to tweak my order after placing. J... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was the second time i've used Lensology. On both occasions they have delivered great lenses at a price that cannot be matched by high street opticians. Easy ordering process and fast delivery... See more
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Good choice if you need lenses replaced. Had cracked my raybans snd sent them off to lensology using their quote service. They sent out a box, and gave me a price of authentic ray bans or generic lens... See more
Company replied
I am a long-term mature customer, who has found they turn round your replacement lens far quicker than the local opticians and better priced too. I have used the postal and personal visits to their la... See more
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Company details
Written by the company
Lensology is the UK’s leading specialist for reglazing glasses — fitting new prescription lenses into frames you already own. If your prescription has changed or your lenses are scratched, there’s no need to buy new frames. We offer a cost-effective, expert alternative trusted by thousands across the UK and beyond. While High Street opticians often discourage reglazing to push a new frame sale, we’re built around the opposite philosophy: keep the frames you love, save money, and get better service. Lensology brings together affordable online pricing with the personal, one-to-one care you’d expect from an experienced optician. Every customer speaks directly with an adviser who has real, hands-on optical experience. We’re also the UK leaders in prescription and non-prescription lenses for Meta smart glasses — including Ray-Ban Meta and Oakley Meta — and we ship internationally. For those who prefer a face-to-face visit, our Watford showroom is open for reglazing consultations or browsing our curated designer frames and sunglasses. Premium lenses, great prices, proper customer service. That’s why people choose Lensology.
Why people trust Lensology
Written by the company
- Expert lens fitting, honest pricing, real customer care
- We believe in providing a smarter alternative to buying new glasses. Our team of optical specialists offer personal support, expert advice, and premium lenses at fair prices — all while helping you keep the frames you love.
Contact info
Upper Floor, Wenzel House, Olds Approach, Tolpits Lane, WD18 9AB, Watford, United Kingdom
- 01923940408
- hello@lensology.co.uk
- www.lensology.co.uk
Keep the Frames. Fix the Lenses.
4.8
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Lensology have great customer service
Lensology have great customer service. They listened to my queries, responded quickly, helped when I had an issue with the payment link and kept me updated every step of the way.
No long postage waits & good quality lenses. Would absolutely recommend.
August 19, 2026
Unprompted review
Reply from Lensology
Hi Helen,
Thank you for such a detailed and wonderful review!
We’re glad to know that our team could answer your queries promptly, resolve the payment-link issue, and keep you updated at every stage. It’s also great to hear you were pleased with the speedy delivery and quality of your lenses.
We’ll be delighted to look after you again whenever you need us!
Kind regards,
Barry
I bought a pair of Meta Rayban Wayfarer…
I bought a pair of Meta Rayban Wayfarer sunglasses and had the option of ordering lenses to my prescription..... But I didn't, I went for the normal.
The glasses arrived and were utterly astounding with their capabilities.
Only one problem, they were blurred due to me needing prescription lenses.
Having spent all that money on the glasses, it was a shame not to feel comfortable with them.
The technology of them was amazing.
However, after some research to see how I could overcome this, I came across Lensology.
Did some research on them, most being positive, I went for it.
Got my latest prescription from my recent eye test at my local optician ans started the request to Lensology for them to make my replacement lenses.
I opted for single vision, as opposed to my general glasses which are bi focal.
Filled all that was required on the application form online. Paid the fee, which in my case was £63. absolutely amazing compared to other possibilities.
I practiced removing my Ray Ban lenses and re installing them....... no bother at all.
The new lenses arrived about 2wks after order. I was concerned if they would fit.
After quite a tense approach and, I must say some considerable stress and pressure, I did manage to get them in.
Hooray, nothing broken!!
After saying all that, I am utterly delighted with the replacements. And a big thank you to Lensology.
August 18, 2026
Unprompted review
Reply from Lensology
Hi Ian,
Thank you so much for taking the time to share your fantastic and detailed experience!
We’re delighted that you found Lensology after discovering that your Ray-Ban Meta Wayfarers needed prescription lenses, and that we could make them comfortable and usable for you without compromising on the technology you loved. 👓😎
It’s great to hear that you found the online process straightforward, the £63 price such good value, and that your single-vision lenses arrived safely and fitted perfectly. We can certainly appreciate the tension involved in removing and replacing lenses in your Ray-Ban Meta frames — so we’re especially pleased to hear that everything went smoothly in the end!
Thank you for choosing Lensology and for sharing your journey with us. Enjoy your Ray-Ban Metas with your new prescription lenses! We'd love to serve you again!
Warm regards,
Barry
Great communication, disappointing workmanship
I was extremely pleased to find a relens service that could handle my screwless IC! Berlin frame. I emailed beforehand to confirm, and was happy to receive confirmation that they could. The collection process was smooth, with clear Royal Mail instructions, and my queries were generally answered by the next working day.
I was also happy with the quotation and the available upsell, including the selection of Ultima lens free upgrade to 1.74 high-index lenses for my -7.00 prescription, as well as the £10 MOT service. I was concerned about the delivery time due to an upcoming holiday, but thankfully the glasses arrived before I left.
Unfortunately, the final result was disappointing. One arm of the frame was noticeably twisted. Given the delicate screwless design of this designer frame, I expected it to be handled with greater care. There was also still dust and dirt on the arm, which made me question what the MOT service had actually included.
I was also surprised that the supposedly thinner 1.74 lenses appeared noticeably thicker than my other distant glasses with the same prescription but 1.67 lenses. I am unsure whether this is due to the lens specification, fitting or manufacturing error.
Overall, the ordering and communication were positive, but the finished product did not meet my expectations. I now need to seek help elsewhere to have the frame corrected and the lenses checked. For £114.95, I expected a professional result.
August 28, 2026
Unprompted review
Reply from Lensology
Hi,
Thank you for taking the time to share such detailed feedback.
We’re pleased to hear that you found the ordering process, communication and collection arrangements smooth, and that we were able to complete your glasses in time for your holiday.
We’re genuinely sorry, however, that the finished glasses did not meet the standard you expected from us. This is not the experience we want any customer to have.
You can contact us using our contact us form available here: https://lensology.co.uk/contact-us/ so that one of our experts can help you with this. I assure you that you won't have to go elsewhere.
We’d also like to look into your concerns regarding the 1.74 lenses appearing thicker than your existing 1.67 lenses. Lens thickness can be affected by several factors beyond index alone, including the lens design, frame dimensions and how the lenses are positioned within the frame, but we would always be happy to investigate where something doesn’t look right.
We’d very much like the opportunity to review the glasses and see how we can put things right. Thank you again for bringing this to our attention.
Very best,
Barry
I would never use this company again!
I had a very bad experience with this company. I sent my £170 Gucci sunglasses to have them reglazed with prescription glasses. And they then sent me back another persons glasses including their prescription with personal details!! The parcel I received did have the correct label with the right recipient on it but another label with my address was put over it! I still can’t understand how this can happen. There must be a serious lack of quality control! On top of this they also sent my glasses to someone else! After contacting them, it took several days to resolve the issue as customer service isn’t available on weekends and I had to chase them repeatedly. Eventually I got my glasses back but I wouldn’t use them again. There is also a small scratch in one of the lenses but I will definitely use a different company to have this fixed. Very stressful experience. At the very least you’d expect that they would offer a partial refund or anything really but all they did was send a small pack of Haribo sweets with it. Insulting!
August 21, 2026
Unprompted review
Reply from Lensology
I’m actually on holiday at the moment, but I was checking our Trustpilot reviews at around 7pm on Friday evening and saw yours. I didn’t want to leave a review like this sitting unanswered over the Bank Holiday weekend, so I wanted to respond personally.
Firstly, I’m very sorry this happened and completely understand why having your glasses sent to another customer would have been concerning.
There is no complicated explanation for what happened here. Unfortunately, two address labels were accidentally swapped when two orders were dispatched, meaning you each received the other customer’s glasses. We send around 10,000 pairs of glasses every month and, while that certainly doesn’t excuse the mistake, this type of incident is exceptionally rare — I genuinely cannot remember the last time it happened.
I’d also like to clarify a couple of points from your review which might otherwise give the wrong impression.
The second label you noticed underneath the delivery label wasn’t connected with the mix-up. We deliberately reuse suitable packaging wherever possible rather than throwing perfectly good boxes away, so occasionally a box will have an old label underneath the current one.
Similarly, the small packet of Haribo certainly wasn’t intended as compensation. We include these with our customers’ orders as a small complimentary gesture, so I’m sorry if its inclusion gave you that impression.
When you contacted us, we first needed to establish which customer had received your glasses and arrange for both pairs to be recovered and returned to their correct owners. Unfortunately, some of this fell over a weekend when our customer service team is closed, and we also had to wait to hear back from the other customer before we could establish exactly where your glasses were. I appreciate that those few days must have felt considerably longer when you were understandably worried about where your Gucci sunglasses had gone.
Regarding the personal information, the paperwork accompanying the glasses contained the information required for the optical order, including the customer’s name, address and spectacle prescription. No payment or banking information was disclosed. Nevertheless, we fully accept that this information should not have been sent to another customer.
I’m actually surprised to hear that we haven’t offered you anything by way of a goodwill gesture for the inconvenience caused. That would normally be how we would deal with an unusual situation like this, and I will look into why that hasn’t happened.
With the Bank Holiday weekend now upon us, I won’t pretend that I can get everything investigated and resolved tonight, particularly as I’m away, but I will make sure this is picked up when the team returns on Tuesday. Someone will be in touch with you, and I’m sure we can come up with something that leaves you feeling happier about how this has ultimately been handled.
Finally, I’m concerned to hear that you have noticed a small scratch on one of the lenses. We will of course look into that as well. We certainly wouldn’t expect you to have to pay another company to rectify a problem with lenses supplied by us.
The original dispatch error was ours and I apologise for it. Human mistakes can occasionally happen despite the checks we have in place, but this was an exceptionally unusual one and I’m sorry that on this occasion it happened to you.
Adam Sear
CEO & Founder, Lensology
Very good experience
Very good experience, I could tailor my lenses exactly the way I wanted. Lensology offers many option. The service was fast but of excellent quality and importantly the communication was smooth. I am very happy with my lenses and will use Lensology again. Totally recommend.
August 22, 2026
Unprompted review
Reply from Lensology
Hi Patricia,
Thank you so much for your wonderful review!
We’re glad to know that you enjoyed being able to tailor your lenses to your exact requirements and found our range of options useful. It’s great to hear that you were impressed with the combination of fast service, excellent quality and smooth communication.
We’re thrilled that you’re so happy with your lenses and that you’ll be choosing Lensology again. Thank you for your trust and for the wonderful recommendation!
Best regards,
Barry
Excellent (Returning Customer)
Excellent.
New Cutler and Gross frames returned with new gradient prescription lenses, looking amazing.
Good customer service and communications when I wanted to tweak my order after placing.
Just a little niggle. The replaced (non prescription) lenses were left loose, rattling around in the case with my new glasses.
I’m sure these are normally placed in a little plastic pouch.
August 10, 2026
Unprompted review
Reply from Lensology
Hi,
Thank you so much for your excellent review and for being a returning customer!
We’re pleased to hear that your new Cutler and Gross frames with gradient prescription lenses turned out so well, and that you were pleased with the customer service and communication when making changes to your order. 👓✨
Regarding placing the old lenses in a protective pouch, I've passed this on to the team as a suggestion.
Thank you again for your continued trust in Lensology and for your helpful feedback — we really appreciate it!
Kind regards,
Barry
Very Happy and would use again 100%
Very Happy , I purchased two pairs of designer frames and needed my prescription to be added . Specsavers , vision express wouldn’t do it as specs not purchased via them , Boots would but it was ridiculously priced ! So went online and found Lensology. Good price for two pairs , worked out cheaper for both pairs than a single pair priced in Boots. Their website was ok but it wasn’t clear where to put the prescription detail in and the photo they needed. That needs to more obvious and simplified . However they contacted me and I was able to send it across which they acknowledged. So customer service was very good . Specs arrived with nice boxes very quickly and very well done. So I now have two pairs of prescription designer reading Spectacles at a great price ! Thank you
August 28, 2026
Unprompted review
Reply from Lensology
Hi Claire,
Thank you so much for your fantastic and detailed review!
We’re thrilled to know that we could help turn your two designer frames into prescription reading glasses at such great value, especially when the high street alternatives were considerably more expensive.
We’re also pleased that our customer service team was able to help when you weren’t sure where to provide your prescription details. Just to clarify for future customers, once an order is placed, we send an email with a link to upload your prescription within 20–30 minutes, making it quick and easy to provide everything we need.
It’s wonderful to hear that your glasses arrived quickly, beautifully presented and finished to a high standard.
Thank you for choosing Lensology and for saying you’d use us again 100% — we’ll look forward to helping you with your next pair!
Warm regards,
Barry
Excellent service
This is the second time I’ve used them, both times I’ve been so happy with the service, from start to finish, great communication and very fast turnaround
July 27, 2026
Unprompted review
Reply from Lensology
Hi Julie,
Thank you so much for coming back to Lensology for a second time!
We’re pleased to know that you’ve been so happy with the service on both occasions and that our communication and fast turnaround have consistently impressed you.
We really appreciate your continued trust and support. Thank you for choosing Lensology again — we’ll look forward to helping you next time!
Very best,
Barry
Good choice if you need lenses replaced
Good choice if you need lenses replaced. Had cracked my raybans snd sent them off to lensology using their quote service. They sent out a box, and gave me a price of authentic ray bans or generic lenses. Good turn around time and reasonable prices. Highly recommended
August 21, 2026
Unprompted review
Reply from Lensology
Hi Adam,
Thank you so much for your fantastic review!
We’re delighted that we could help get your cracked Ray-Bans back in use with replacement lenses. It’s great to hear that you found our quote service, packaging and choice of lens options helpful, and that you were pleased with the turnaround time and pricing.
Thank you for choosing Lensology and for your highly valued recommendation — we really appreciate it!
Best regards,
Barry
Well made lens and quick delivery
August 20, 2026
Unprompted review
Reply from Lensology
Hi Bryony,
Thank you for your lovely review!
It's great to know that you found our communication and service helpful, and that your new lenses are perfect and great value.
We’ll be delighted to look after you again whenever you need us!
Kind regards,
Barry
Reply from Lensology
Hi Alan,
Thank you for taking the time to leave us a review!
We're delighted to hear you found the process quite easy and that you were happy with your experience. We really appreciate your feedback and support.
We hope to make your next experience even better and earn that all-important fifth star!
Very best,
Barry
Good communication and service
Good communication and service. New lenses are perfect and good value.
Thank you.
August 27, 2026
Unprompted review
Reply from Lensology
Hi David,
Thank you for your lovely review!
We’re elated to know that you found our communication and service helpful, and that your new lenses are perfect and great value.
We truly appreciate your support and hope to help you again in the future.
Warm regards,
Barry
Reply from Lensology
Hi Andy,
Thank you for your kind review!
We’re pleased to know that you were pleased with your new lenses and the service you received.
Looking forward to serving you again.
Best regards,
Barry
Great service, great value
Very pleased with my refurbished sunglasses. Great result, great price, great service.
August 27, 2026
Reply from Lensology
Hi Steve,
Thank you for your wonderful review!
It's great to know that you’re so pleased with your refurbished sunglasses and the final result. It’s wonderful to hear that you found the service and value excellent.
We’ll be delighted to look after you again in the future. Thank you for choosing Lensology!
Kind regards,
Barry
Quick and efficient service
Quick and efficient service. Good communication regarding the process throughout.
August 27, 2026
Reply from Lensology
Hi Ishan,
Thank you for your kind review!
We’re pleased to know that you found our service quick and efficient, and that the communication throughout the process was helpful.
We truly appreciate your support and look forward to serving you again.
Best regards,
Barry
The end product was excellent
The end product was excellent. The level of communication was extremely good. One time just to inform me that my old glasses had been received which was reassuring. The amount of options / choices available are excellent. Would I buy again? In a heartbeat.
August 27, 2026
Reply from Lensology
Hi John,
Thank you so much for your fantastic review!
We’re delighted that you’re so pleased with the finished product and that our communication gave you reassurance throughout the process. We know it’s comforting to receive confirmation that your frames have arrived safely, so we’re glad that update made a difference.
It’s also great to hear that you enjoyed the range of options available. And “in a heartbeat” is a wonderful endorsement! ❤️
Thank you for choosing Lensology — we’ll look forward to helping you again!
Warm regards,
Barry
Great service from start to finish
Great service from start to finish.
Pre paid postage was good, lots of comms explaining each stage of the process and the end result was perfect re-glazing ..thank you
August 27, 2026
Unprompted review
Reply from Lensology
Hi Danielle,
Thank you for your kind words!
We are so glad everything was perfect from start to finish. We’re delighted that you found the pre-paid postage convenient, appreciated the updates throughout the process, and were pleased with the final reglazing result.
Looking forward to serving you again!
Very best,
Barry
£30 for new lenses when high street…
£30 for new lenses when high street wanted to charge me £110. Quick enough service on the cheapest option too!
Would say get the extra coatings I wasn’t sure on the company to spend the extra but they’ve done a great job so wish I put the anti glare on now.
August 14, 2026
Unprompted review
Reply from Lensology
Hi,
Thank you so much for your detailed review!
We’re elated that we could save you so much compared with the high street and that you were pleased with the turnaround and finished result, even with our most affordable lens option.
We’re glad you’re so impressed with the lenses — hopefully the anti-glare upgrade will be on the list for your next pair!
Thank you for choosing Lensology and for sharing your experience.
Kind regards,
Barry
Very helpful customer support
Very helpful customer support. I got my glasses reglazed and the transition lenses xtractive are sooo worth it. I got it in brown and the colours look completely natural all the time
August 10, 2026
Unprompted review
Reply from Lensology
Hi Anna,
Thank you for your lovely review!
We’re pleased to know that you found our customer support helpful and are so pleased with your reglazed glasses. It’s great to hear that your brown Transitions XTRActive lenses have been worthwhile and that the colours look natural in every setting.
We’ll be delighted to look after you again whenever you need us!
Best regards,
Barry
Service and Quality 10/10
Service was 10/10, cannot recommend Chloe highly enough for her help over emIl. The quality of the lenses are brilliant and will be getting more done soon.
August 20, 2026
Unprompted review
Reply from Lensology
Hi Hayley,
Thank you for this fabulous review!
We’re thrilled to hear the service was 10/10 and that Chloe’s help over email made such a difference.
It’s wonderful to know you’re so pleased with the quality of your lenses, and we look forward to helping with your next pair soon.
Kind regards,
Barry
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