The optician took a lot of time to look at all details of my issues with the contact lenses I had bought from another optician. She was able to adapt the strength and correction in the lenses in away... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What can I say. I need contact lenses, they deliver. Have been a customer for multiple years now; they haven't dissapointed on a single delivery. Top notch. (also i like the small candies they add in... See more
Overall I am satisfied with lensonline. But the last time, something went wrong. The website seemed clear, but nevertheless I got the wrong lenses. Luckily customerservices helped out. Thanks again!... See more
After contacting support for a late delivery, a "trial pack" was immediately sent to me. I appreciate this gesture, after all, something can go wrong, we all know that. It's how you deal with it when... See more
Company details
Written by the company
LensOnline is de grootste online aanbieder van contactlenzen en andere oogzorgproducten van de Benelux. LensOnline werkt samen met meer dan 150 opticiens doorheen België en Nederland en biedt alle contactlensmerken aan tegen voordelige prijzen. LensOnline is er in iedere fase van het leven bij ter begeleiding doorheen de visuele reis van de mens d.m.v. hoogwaardige service en een specialistische aanpak op maat. Zo zorgen we ervoor dat niemand iets van het leven hoeft te missen. We geloven in een wereld waarin iedereen onbelemmerd en zonder visuele grenzen kan doen wat hij wil. We helpen iedereen die nood heeft aan een kijkoplossing bij het vinden van de perfecte lens, passend bij zijn of haar levensstijl. Hiervoor ontwikkelden we een state-of-the-art platform waardoor we onze oogzorgprofessionals ontzorgen op het gebied van administratie, logistiek en marketing. Want wij geloven sterk in de kracht van het vakmanschap van de lokale oogzorgprofessional met de ongedwongenheid van online. Een platform dat snel, gebruiksvriendelijk en zo ingericht is dat onze klanten profiteren van deskundige service, professioneel advies van onze oogzorprofessionals en het gemak van online bestellen.
LensOnline.be
Written by the company
- 80 opticiens in heel België
- Bezoek één van onze 80 LensOnline-specialisten om je ogen te laten controleren, advies in te winnen of meer informatie te verkrijgen over contactlenzen. Deze deskundige opticiens zijn gespecialiseerd in het opmeten van je ogen en om jou te helpen bij het vinden van de perfecte contactlens.
- Erkend door alle mutualiteiten
- We verkopen alle merken en soorten contactlenzen, erkend door opticiens en oogartsen.
- Vóór 23:00 besteld, morgen in huis
- Bestel nu vóór 23:00 en je hebt je bestelling* morgen in huis. *Indien voorradig met uitzondering van torische en multifocale lenzen
- Persoonlijke hulp in onze klantendienst
- Bij LensOnline vinden we het belangrijk dat al onze klanten persoonlijk en vlot worden geholpen. Zo kunnen wij al jouw vragen oplossen via tal van kanalen en staan wij op ieder moment voor jou beschikbaar.
- Herbestel gemakkelijk via je LensOnline-account
- In jouw LensOnline-account worden al jouw bestellingen opgeslagen, waardoor je nooit je sterktes opnieuw hoeft in te vullen als je je voorraad opnieuw wilt aankopen. Klik simpelweg op de knop "Herbestel" en je vorige producten zitten meteen correct in het winkelmandje.
Contact info
Kasteleinsstraat 11, 9150, Kruibeke, Belgium
- 03 212 28 28
- info@lensonline.be
- www.lensonline.be
4.5
Excellent
22K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from LensOnline.be
Hello, What did you receive wrong. We could check this for you in the system.
Thank you in advance.
Very supportive
Very supportive, accountable when something goes wrong and fixing it right away.
June 21, 2024
quick and correct service
June 18, 2024
Great Service!
I had a problem with shipping (package was lost), this immediately fixed by the customer service.
June 14, 2024
Review
Reveived good support when I had an issue with my login, although I had to do the steps myself (login didn't work with correct password and ID but the solution was that I myself do a lost password request). Seems to me that even better would be to initiate this through support.
June 19, 2024
The lady was very helpful
The lady was very helpful. She searched for the best result for a higher discount.
June 14, 2024
Very fast replied on my question and…
Very fast replied on my question and also real good service. Did not like the product I’ve bought and tried for 1 month and I could send the item back and got the money back.
June 10, 2024
Super service
June 7, 2024
Quick reply
May 31, 2024
Website problem but correct support
Website did not work well to confirm order but very fast and clear answer from the help desk. Thank you!
May 29, 2024
Faster delivery
Faster delivery, the contactlenzes are great. No dry eyes whatsoever. Very happy
June 1, 2024
Very pro-active solution and quick
Very pro-active solution and quick, friendly follow up. Thanks!
May 27, 2024
Good n fast problem solving call
May 27, 2024
Top service
May 27, 2024
Snelke levering!
May 17, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.