Lensplanet Reviews 

Ordered on 2-17. Got email stating they're checking availability and that my credit card has not been charged and they will send me an email in 3 business days. On 2-23-18 I sent an email asking for status. Today is 2-25-18 and still no word. Are they out of business? Good news is their website didn't ask for my credit card.

As many other costumers reported, I never received my order (january 10th). I requested a refund, but I was never refunded. Now I brought the dispute to my CC company and I also reported them to Trading Standards Service of Jersey. Please do the same if you were scammed, and hopefully no other costumers will have to go through this.

Used ok for a year but then waited 5 weeks no show order many emails later got money back via credit card..dont use them ..they don't care..forget the 10 quid saving ...terrible customer service...didnt reply to my concerns wont ever use these again

I placed my order on Nov 20th and they were never recieved. I was told they didn't know when they would recieve more so I canceled and was told I would recieve a refund in 3-5 days. Refund still not issued and now they are now responding to emails.

Shame there isn't a no-star option. Ordered on 14 December, received part of the order on 6 Jan but no sign of the rest of it. Difficult, verging on impossible, to get any response from them. Thankfully did not have a lens-free Christmas as ordered some extras just in case from VisionDirect late afternoon on 20 Dec - and they arrived the following morning. Only marginally more expensive, and hugely impressive service - the only firm I'll be using in future.

Company that has been abusing consumers for at least 10 years. Previous complaints to Jersey Trading Standards.

I have ordered from Lensplanet sporadically for over 10 years... without a problem.

However....... I ordered 2 sets of lenses on 15th October. They took the money form my CC account on the same day.
After a couple of weeks I' sent an email asking when I could expect delivery. The return email said there was a problem with the supplier and that I could cancel if I wanted to.... which I did. I was told funds would be in my account within 3-5 days...
The time has now past and there was no funds credited to my CC.
The company also now just ignores all emails.
Basically they have taken my cash and now longer want anything to do with me.
My problem is the transaction was below £100 so I can;t even go to the CC company under Section 75.

Avoid at all costs... unless you like a gamble.

Do not ignore the reviews, even if you have ordered in the past!

I ordered four boxes of one brand from Lensplanet (aka ContactForLenses), however I received one box of the wrong brand in the wrong prescription. After sending several messages to support, I received no reply until I threatened to pursue a chargeback through my Credit Card issuer.

After responding to their requests with all required photos and order info and more back and forth lasting nearly a month, they eventually demanded that I pay out of pocket to ship the wrong item back and only after they received it would I get a refund. I informed them that this was untenable and that they would need to provide a paid return shipping label to correct their mistake. I received no response.

Eventually my transaction dispute my CC issuer went through and the funds were credited back to my account, no thanks to Lensplanet customer service.

After two decades of online ordering and hundreds of purchases, this may be the worst online merchant I have ever encountered.

I ordered some contact lenses. Delivery was delayed due to some kind of supplier issue, but I only got to know this because I emailed them.

I cancelled the order and was promised a refund within 3-5 working days. It took a month to get the refund, after multiple mails and after telling them I would contact my credit card.

NEVER RECIEVED PRODUCT OR REFUND OR RESPONSE! THEY LITERALLY DISAPPEARED!
BEEN WAITING ON CONTACTS FOR A MONTH!
TOOK MY MONEY AND RAN.

Twice failed to meet dispatch promise of 5-6 days, so order cancelled with no sign of lenses after 6 weeks. (Blamed suppliers but another firm delivered within 2 days).
Twice failed to meet refund promises.

Refund credited 2 months after payment taken ONLY AFTER INTERVENTION OF JERSEY TRADING STANDARDS

Wish I'd looked up these reviews, half my order took 2 weeks to arrive, rest of order apparently was "out of stock" I was told when I didn't receive it and I still haven't received my refund 8 weeks later of £150 for the rest of my order despite emailing "Jane" in customer service and her promising it numerous times in 3-5 working days!!! Awful company.

I wish that I had read the reviews before ordering from these people. AVOID LIKE THE PLAGUE! I was running low on my lenses and decided to try these guys for a change as they seemed more reasonable than my usual supplier. BIG MISTAKE! When the lenses hadn't arrived within a few days (I'm usually used to receiving my lenses within a day or two) I emailed them only to be told like many others that the lenses weren't in stock etc etc. Very odd. I've now received an email to say they will be despatched on 11th Sept - more than three weeks after ordering them! I have, in the meantime, ordered from my usual company and they arrived the following day. Very fishy business and I warn anyone NOT to order from these people. You live and learn and I'd rather pay a bit more than deal with people like this.

I have ordered from them a month ago and I had to cancel the order as they were taking too long to deliver. I keep emailing them to return my money which I still dont have it. And there is always a reason why they cant return. Payroll person on holoday, the week after payroll system not working. I am gettint worried that I wont get my money back at all now. Dont ever buy from them!

I ordered my contacts on May 15, 2017 and never got them. When I contacted then they said that my contacts were on back order. So after waiting another month I asked to cancel my order and refund my money which they said they would do. After not receiving my money I contacted them again and they said the person that deals with refunds is on vacation and that it would be refunded by the end of the week. When the end of the week came and I STILL didn't get my refund I contacted them a third time and they said they are having technical difficulties. I told them I am tired of the excuses and just want my money back to which they haven't responded. I will be emailing them everyday til something happens. I ordered from them in the past and had no problems but they must have had a switch in management or something because this is ridiculous. This company has little integrity and are not honest with their customers. Do no order from them.

I have ordered some acuvue Moist lenses two weeks ago, I still haven't received them. Emailed them a few days ago But no chance, and there is no telephone To call them, terrible service.

Ordered lenses on 16th June and they should have been dispatched within 3-5 days. My credit card was charged immediately. Now 28th June and no email, no news, no lenses. I've emailed twice asking for news and no reply. There is no phone number to contact them on.
Will definitely not use them again and I am really hoping I do receive the lenses or my money back in the end....
Shameful online retailing practice.

No email confirmation after placing order.
No estimate delivery date.
No delivery of lenses.
Waited over a week and emailed them. No reply. Emailed again and within a day they replied and said lenses not in stock. Asked to cancel order.
They agreed. Said it would take 2-3 working days. 4 days on no sign of it.

Abysmal at best, very long, unexplained lead times and did not pay out cashback from Topcashback. Go elsewhere, these are the very worst of retailers, in my experience. Also note from Trustpilot, when around 3 terrible reviews for this retailer are published then out of the wide, blue yonder appears several glowing reviews. Whilst my middle name is neither Sherlock nor Hercule, I am not a believer of this sort of coincidence and might unkindly suggest that they may had been written as a riposte which must be unethical and which would fit in with their unacceptable business practices as detailed by any number of let down clients!! Go else where, in fact anywhere else!!

I ordered a month ago and after chasing 3 times they tell me that my goods are not in stock and that they will have to order it and its another 8 - 10 working days. Beware of this company they say that its ready to ship but its not.