Lenstore Reviews 

90,310
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 4,981 reviews, reviewers overwhelmingly had a great experience with this company. People consistently highlight the exceptional quality and reliability of the overall service provided. Customers frequently praise the extremely fast delivery, noting that orders often arrive the very next day with a seamless online ordering process. Consumers also note that the products are well-priced, arrive in pristine condition, and perfectly match their precise prescriptions. However, some customers also noted occasional delays with shipments, receiving incomplete packages, or experiencing missing items from their orders. A few reviewers experienced longer wait times than expected for their parcels to arrive at their homes.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting extremely fast and reliable... See more

Order

Users describe positive interactions with order, highlighting a simple and straightforward online ordering... See more

Service

Consumers find service to be positive, highlighting rapid delivery and reliable assistance. Reviewers... See more

Product

Reviewers highlight positive aspects of product quality, describing contact lenses as very comfortable and... See more

Price

Clients share positive opinions on price, frequently highlighting competitive and affordable costs compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lenses ordered on Saturday evening with a delivery date 7 days later But they arrived the following day (Sunday), less than 24 hrs. Been using Lenstore for several years, always happy with them.

Rated 5 out of 5 stars

Have always been there for me. Impossibly fast next day delivery has got me out of a bind running out of solution or forgetting to reorder lenses more than once!

Rated 5 out of 5 stars

Easy to order, extremely quick delivery ordered Sunday night said it would be Thursday delivery arrived the following day Monday. Well packaged and they gave me a discount. Perfect

Rated 5 out of 5 stars

Reminds me in a sensible time, not constantly, that I need more lenses. Super easy to order and arrives next day. Short of delivering me new eyeballs, I can’t see (pardon the pun) what improvements co... See more


Company details

  1. Contact Lenses Supplier

Written by the company

We're an online contact lens retailer, where service doesn't stop at your letterbox...We only sell top brands at great value (with fast delivery, of course!), and we're Vision Care Experts. What does this mean? We have in-house Opticians, and a team trained to provide you with eye and contact lens care advice. We're also partners with Vision Express, providing our contact lens customers with free eye tests and contact lens aftercare!

Lenstore.co.uk

Written by the company

Shop with Confidence
We're committed to only selling high quality contact lenses and vision care products. You’ll find top brands such as Acuvue, Air Optix, Clariti, Dailies and many more.
FREE Eye Tests
We aim to provide our customers with the best eye care service possible. When you purchase contact lenses, you’ll receive a free eye test and contact lens aftercare at Vision Express.
Vision Care Experts
Call our Clinical Team on 0800 010 6865, Monday to Saturday from 8am – 8pm for expert optical advice from our qualified Opticians and Optical Consultants.
Fast Dispatch & Delivery
94.4% of our orders ship the same-day. Place your order before 11pm every weekday for delivery the very next day; all as part of our standard service. We also offer same-day delivery within Central London.
Free UK Returns
Ordered the wrong product or had a prescription change? If you want to exchange your lenses or request a refund, simply return your items unopened for free. We provide a Freepost returns label with all orders.
Auto Re-Order
If you choose to opt-in to our Auto Re-Order service, we will place your orders for you automatically on the day you select, as often as you'd like. You'll save 5% on each automatic re-order and can opt-out at any time.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

90K reviews

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4.7

All reviews

(90,310)

5,023 reviews in the last 12 months

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Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, competitive prices, and my contact lenses always arrive exactly as expected. Highly recommend Lensestore for a reliable and hassle-free service.

July 27, 2026
Rated 5 out of 5 stars

I am partially-sighted

I am partially-sighted, use lenses or glasses for the vision I do have. Sometimes I use VisionDirect & when I went there, an advertising pop-up for lenses I don't want, jumped in, and because I use a magnifier, it wasted my time and p'd me off, so I left and went to Lenstore, another that I use. Anyway, when I got to the end of the L|enstore order, it didn't ask for a delivery charge, and I remembered that, last time, VisionDirect whacked on another 4 quid!! The Lenstore lenses arrived the next day, no fuss, no bother - and now I will always use Lenstore.

July 27, 2026
Rated 5 out of 5 stars

Lenses arrive very quickly and in a…

Lenses arrive very quickly and in a good package.
The email reminder was good to say that I may need more lenses as I was getting low.
They are the same brand and style as I would get from my options but much cheaper.
I would highly recommend.

July 27, 2026
Rated 5 out of 5 stars

Good communication

Good communication, goods were not available initially. I was told there could be a delay in delivery. The order arrived after the werkend so I was happy with that.

July 27, 2026

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