Lenses ordered on Saturday evening with a delivery date 7 days later But they arrived the following day (Sunday), less than 24 hrs. Been using Lenstore for several years, always happy with them.
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We're an online contact lens retailer, where service doesn't stop at your letterbox...We only sell top brands at great value (with fast delivery, of course!), and we're Vision Care Experts. What does this mean? We have in-house Opticians, and a team trained to provide you with eye and contact lens care advice. We're also partners with Vision Express, providing our contact lens customers with free eye tests and contact lens aftercare!
Lenstore.co.uk
Written by the company
- Shop with Confidence
- We're committed to only selling high quality contact lenses and vision care products. You’ll find top brands such as Acuvue, Air Optix, Clariti, Dailies and many more.
- FREE Eye Tests
- We aim to provide our customers with the best eye care service possible. When you purchase contact lenses, you’ll receive a free eye test and contact lens aftercare at Vision Express.
- Vision Care Experts
- Call our Clinical Team on 0800 010 6865, Monday to Saturday from 8am – 8pm for expert optical advice from our qualified Opticians and Optical Consultants.
- Fast Dispatch & Delivery
- 94.4% of our orders ship the same-day. Place your order before 11pm every weekday for delivery the very next day; all as part of our standard service. We also offer same-day delivery within Central London.
- Free UK Returns
- Ordered the wrong product or had a prescription change? If you want to exchange your lenses or request a refund, simply return your items unopened for free. We provide a Freepost returns label with all orders.
- Auto Re-Order
- If you choose to opt-in to our Auto Re-Order service, we will place your orders for you automatically on the day you select, as often as you'd like. You'll save 5% on each automatic re-order and can opt-out at any time.
Contact info
Level 2 The Kensington Building, 1 Wrights Lane, W8 5RY, London, United Kingdom
- 0800 010 6865
- customerservices@lenstore.co.uk
- www.lenstore.co.uk
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Excellent service
I was pleased to take advantage of a discount offer and delighted when my lenses arrived very promptly. Thank you.
Up to your usual high standards.
Lenses delivered quickly
Lenses delivered quickly, with minimal fuss, and well packaged.
Super fast delivery
Super fast delivery, competitive prices, and my contact lenses always arrive exactly as expected. Highly recommend Lensestore for a reliable and hassle-free service.
I am partially-sighted
I am partially-sighted, use lenses or glasses for the vision I do have. Sometimes I use VisionDirect & when I went there, an advertising pop-up for lenses I don't want, jumped in, and because I use a magnifier, it wasted my time and p'd me off, so I left and went to Lenstore, another that I use. Anyway, when I got to the end of the L|enstore order, it didn't ask for a delivery charge, and I remembered that, last time, VisionDirect whacked on another 4 quid!! The Lenstore lenses arrived the next day, no fuss, no bother - and now I will always use Lenstore.
I had a super fast delivery and the…
I had a super fast delivery and the product matched my order for 100%, perfect service, thank you very much!
Lenses arrive very quickly and in a…
Lenses arrive very quickly and in a good package.
The email reminder was good to say that I may need more lenses as I was getting low.
They are the same brand and style as I would get from my options but much cheaper.
I would highly recommend.
Good communication
Good communication, goods were not available initially. I was told there could be a delay in delivery. The order arrived after the werkend so I was happy with that.
Placed order and received contact lens…
Placed order and received contact lens within 24 hours! What a fantastic service. Ordering process simple and detailed communications regarding delivery. Competitive price with incentive to buy again - which I definitely will!
Easy ordering process and prompt…
Easy ordering process and prompt receipt but I’d say a little on the expensive side.
Good service very helpful
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