Lensworld Reviews 1,156

Extremely slow service. You need to order your lenses more than a month in advance. They don't have any stock. In Europe it takes only a day for delivery. I will be looking for a new provider.

THey sent the wrong product, made ME run around to work out what went wrong and i have now sent back the product over one month ago, they have my money and I am still waiting for a refund. I would have been more than happy for them to simply exchange the contacts for the correct ones but all of this has been extreme unsatisfactory.

They do not update their stock levels on their website, it will let you order & pay for contacts but the second you order/pay you have to click on the account/order status and 7 times out of 10 it states “backorder or refunded” because they don’t even have the stock they advertise…
WHY LET PEOPLE ORDER AND PAY FOR THE ITEM THEN!?!?
NOT reliable if your need these for University study or work which is a pain in the @#*£ because they are the only company offering 3 months worth at a time.
COMPANY NEEDS AN OVERHAUL!

late delivery was an issue because I ran out of lenses :-(

very good. my go to place

Took one month to arrive, at least they gave me 20 days free lenses, when I went to Diest to get them.

Service en levering Perfect !

There were problems with delivery, and I had to enquire endlessly about it myself. I think if the company cannot deliver something on time, they should inform customers about it, and not wait until complaints and enquiries come in. Nevertheless, everything was Ok with order when it has arrived.

Transaction was really good...but the price had increased by about 20% since the last order a few months.

Very helpfull people in contact, so no problem there.
BUTorder takes every time more than a week to be delivered which is a bit too much..

We are very happy , very orgenise and on time

Prima service

Good service, delivered very fast.

Super service

Fast delivery, item exactly what ordered and for a very good price.

Easier than going to the store to get your contact Lenses if you know your prescription hasn't changed.

Easy pick-up in one of their affiliated shops :)

The lenses I ordered were apparently not available.
They let me know this within one week of my order, without me complaining about anything (I still had lenses and I was busy with work and other stuff...)
They told me they were going to send me separate lenses instead and then I would get the boxes of 6 which I ordered when they were again available.
Indeed two days later 2x2 separate lenses arrived. Two weeks later they informed me again by e-mail that my lenses finally arrived and they then send them. So basically I got 2x2 free lenses on top of my order.
In all this time, I never e-mailed them back or corresponded in any way. (I was too busy with other stuff) They just kept me up to date, looked for a solution and solved it. Perfect service!