letbricks.com Reviews 

343
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

The experience was because of the kind and fast response. When i was missing a few pieces they sent them over fast. Overall 5/5 will buy continuously!

Company replied

Rated 4 out of 5 stars

Moc please very well, clamping power super, color and building instructions good. Unfortunately, stickers are missing or pdf are not included to print them, often there are also missing parts that you... See more

Company replied

Rated 4 out of 5 stars

Rating A great designed model set in stones. Construction plan just enough - several stones floating . STEP 43 plate 2x3 no connection to the fuselage until STEP 212 . STEP 354... See more

Company replied

Rated 2 out of 5 stars

Took over 4 weeks to arrive to US. Some major parts were missing, so couldn't finish the roof or a few other decorations. It's a beautiful piece overall, but directions are horrible, with pictures of... See more

Company replied

Company details

  1. Toy Store

Written by the company

Letbricks is a dynamic and creative company. In recent years, the company’s business direction has been placed on building blocks. We manufacture high-quality customized products for each Lego fan, including a wide range of professional products, including Moc kits, Lego conversion kits, lighting kits and accessories, building block display boxes, etc. The goal of Letbricks is not only to provide work from a wide variety of great designers, but also to collect and share the best MOC ideas from around the world. Our team is dedicated to providing our customers with quality products at low prices as well as promotional customer service.


Contact info

3.9

Great

TrustScore 4 out of 5

343 reviews

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3.9

All reviews

(343)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Great site, items arrived well packaged and had no problem getting the instructions downloaded.
Very happy with my purchases.

December 24, 2024
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Reply from letbricks.com

Thank you for your satisfactory evaluation and your support and trust in our products. We hope to serve you again. Have a nice day.

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Rated 4 out of 5 stars

The quality of the bricks

Sets purchased were U18B NYC & U18B CSX. The quality of the bricks I found to be outstanding. I found on one of the motors a connection pin was broken but it didn't keep me from finishing the MOC build. The other set did not include the train wheels and couplers. I had few other issues with each set. As an experienced brick builder I found these few issues did not keep me from enjoying the sets. It did take a few attempts to access the instructions but that wasn't any major problem. The only other issue was how the MOC seemed overly complicated (while I understand this because of external details) it seemed that in places inside of the body that too many bricks were used and the ability to connect those bricks as one large subassembly was difficult.

December 18, 2024
Rated 5 out of 5 stars

Great experience

Great experience. The engine came complete without mising anything. I will buy again for sure. Even it was Christmas the package arrived after 3 weeks in Greece. You deserve 5 stars for my experience

December 23, 2024
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Reply from letbricks.com

Thank you for your satisfactory evaluation and your support and trust in our products😊We hope to serve you again. Have a nice day.

Rated 5 out of 5 stars

Letbricks EMD SD90/43MAC H2

Ordered the Letbricks EMD SD90/43MAC H2 version by Jepaz. Shipping was real quick and attention by customer service was great! Item came with a few missing pieces, but I was able to ask customer service for them and they sent them real quick again! The only downside is the instructions manual, for it is very intuitive in many steps and not so clear if you have, like me, a small screen. For everything else, it was great buying from them, wonderful fun building the locomotive and the result is amazing! Totally recommended!

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Letbricks fairground ride SIkD

Absolutely amazing company ordered the fairground ride SKID very good quality bricks works very well will be making future orders I recommend letbricks 100%thay always keep in contact with you if you get any problems letbricks sort it out for you Top company thank you letbricks

January 24, 2025
Unprompted review
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Rated 3 out of 5 stars

Good build but some incorrect parts.

The F-14 is a great build so far, however, the printed control panels were substituted with normal unprinted ones. I tried to get them replaced, but they do not print the bricks I am missing, so I am having to source them from a couple of other brick outlets.

Just to be clear, I did contact Letbricks and I was told that they do not print the printed dashboard bricks. They substituted plain unprinted bricks for the printed ones.

November 21, 2024
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Reply from letbricks.com

Hello friend, if you encounter wrong parts, you can email us. We will provide you with replacement parts for free. We are sorry that you have to go to other building block companies to buy building blocks that should be provided by our company. If you have any questions, please feel free to consult us. We look forward to serving you again.
Update:Hello, We are sorry that we did give you a bad experience. We have not been able to successfully mass produce printed parts due to insufficient minimum order quantity. If our service does not satisfy you, please email me and I will refund you the money for the printed parts. I hope you can enjoy the assembly experience. Have a nice day.

Rated 4 out of 5 stars

My shipment did not arrive yet 5 weeks…

My shipment did not arrive yet 5 weeks after my order.
…..update…: My order arrived at some point and the reply was very friendly. I understand the difficulties of fast grow businesses.
Updated my Rating from 1-4 best regards

November 24, 2024
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Reply from letbricks.com

Hello friend, please allow me to explain to you that the delivery process of preparing MOC is relatively long. We usually have customers place orders - we pick the goods - arrive at the warehouse for quality inspection - if there are missing parts in the quality inspection, we will purchase the parts again - pack and ship, so the whole process will be affected by the supplier's logistics and the progress of quality inspection. It is not that we deliberately delay the delivery. We are also very sorry for the trouble caused to you!
If the customer purchases some MOCs that we have in stock, that is, we sell very well, we will prepare a certain amount of inventory in the warehouse, so that the customer can receive the goods in about 3-5 days after placing an order, because we can ship on the same day.
We really hope to ship to customers as soon as possible, but the sales process of MOC is more complicated than that of ordinary goods, so we are also constantly improving, hoping to let customers receive our products more quickly.

Update: I'm honored and happy to hear that your shopping experience didn't continue to be bad. Thank you for your understanding and support. I hope you can enjoy the building process.💌

Rated 1 out of 5 stars

They still haven't fixed the issue, never buying here again

It took over a month for them to process my order, so it was late for Christmas plus only two items out of five were delivered AND to the wrong address on top of that! they sent it to my billing address instead of my shipping address. I even emailed them saying that the addresses were wrong and they said they would fix it and still got sent to the wrong one with partial order.

November 22, 2024
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Reply from letbricks.com

Dear friend, We are sorry that you have had a bad experience due to our logistics interception failure. If you have any questions, you can send us an email and we will reply you within one day. I would like to express our apologies again for the operational errors of our staff! I hope you have a nice day.

Rated 2 out of 5 stars

4+ wks for delivery; missing parts; bad directions

Took over 4 weeks to arrive to US. Some major parts were missing, so couldn't finish the roof or a few other decorations. It's a beautiful piece overall, but directions are horrible, with pictures of what to put where sometimes completely obscured by another drawing. The missing parts are inexcusable. Will email them for resolution on that.

November 22, 2024
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Reply from letbricks.com

Hello sir

Letbricks greets you!

Sorry for the inconvenience! We will resend the required parts for free. MOC parts are hand-sorted. Although we have strict quality inspection procedures, there is still a 1% chance of missing parts. Thank you for your understanding

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Rated 1 out of 5 stars

Not recommended and a scam

I ordered a package nearly three weeks ago and paid an extra $29.99 for an expedited shipping for a special child on Christmas and all they stated is there shipping process. They clearly are a scam as they won't give any detail about the delivery or if they even shipped it. Not smart to order with these thieves.

December 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Loved this product

Loved this product! The set I ordered came in good time and was packaged well! Sometimes finding specific pieces was difficult because the bags were not labeled. But overall it’s been great!

October 21, 2024
Rated 3 out of 5 stars

Not what I expected

Brick quality was great! i would give a 5
Delivery time took about 30 days from the time I ordered. I would give a 3
The fact, according to their Customer Service, the shipping delay is due to proper Quality Control. I would give a 0
The fact that it was shipped missing 2 pieces that you were totally aware of, and 2 wrong pieces. A solid - 5
After contacting Customer Service, and they said they would ship the missing parts. I would give a 5
30 days later nothing but an excuse why I have not received my missing parts. -5
I love LukasDesigns, but will not buy from LetBricks again!

September 29, 2024
Rated 5 out of 5 stars

letbricks

i was skeptical at first if the letbricks were legit or not. so I make my first order. it turned out I won. Letbricks bricks is way better than I expected. I'm a castle super fan. I love building large castles. thank you Letbricks. You make my dream come true. no any missing pieces. and I like the way they pay the designers of what they design. no many building blocks brands can do that. I appreciate what they do.

September 20, 2024
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Rated 5 out of 5 stars

Letbricks - Mocsage SR-71

Good overall experience in my dealings with Letbricks; became a little concerned when no information was to be seen on my Account after two weeks (having seen that PayPal had processed the payment for the item) - however following email query, the Order was confirmed and genuine reasons for time-lag given. Product arrived two weeks later. Very satisfied with the Product and Letbricks retail-price was almost half that of comparable item on Amazon. Would happily purchase other Products from Letbricks.

September 20, 2024
Rated 5 out of 5 stars

Know going in it will be about 4 weeks…

Know going in it will be about 4 weeks before your order will arrive. Yuin was absolutely amazing to work with, very patient and answered all my questions. Also know you might have some missing parts, they do a great job of getting the missing parts right out. Very satisfied with the purchase.

August 28, 2024

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