The experience was because of the kind and fast response. When i was missing a few pieces they sent them over fast. Overall 5/5 will buy continuously!
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See what reviewers are saying
Moc please very well, clamping power super, color and building instructions good. Unfortunately, stickers are missing or pdf are not included to print them, often there are also missing parts that you... See more
Company replied
Rating A great designed model set in stones. Construction plan just enough - several stones floating . STEP 43 plate 2x3 no connection to the fuselage until STEP 212 . STEP 354... See more
Company replied
Took over 4 weeks to arrive to US. Some major parts were missing, so couldn't finish the roof or a few other decorations. It's a beautiful piece overall, but directions are horrible, with pictures of... See more
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Company details
Written by the company
Letbricks is a dynamic and creative company. In recent years, the company’s business direction has been placed on building blocks. We manufacture high-quality customized products for each Lego fan, including a wide range of professional products, including Moc kits, Lego conversion kits, lighting kits and accessories, building block display boxes, etc. The goal of Letbricks is not only to provide work from a wide variety of great designers, but also to collect and share the best MOC ideas from around the world. Our team is dedicated to providing our customers with quality products at low prices as well as promotional customer service.
Contact info
China
- www.letbricks.com
3.9
Great
343 reviews
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This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
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It was an awesome build
It was an awesome build. No missing parts. Would buy from you again.
February 27, 2025
Reply from letbricks.com
Thank you for your support and trust in our products. I hope I can serve you again. Have a nice day😊
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Rating
Rating
A great designed model set in stones.
Construction plan just enough
- several stones floating
. STEP 43 plate 2x3 no connection to the fuselage until STEP 212
. STEP 354 plate angle 2x2 without knobs, so not clampable as in STEP 364 wing surface
recognizable
. STEP 408 stone 1x2 no connection to STEP 422
Clamping of individual components over 1 or 2 knobs not optimal.
February 20, 2025
Reply from letbricks.com
Thank you very much for your suggestions on our products. We are happy to accept your opinions and make improvements. If it is convenient, you can send me the corresponding pictures. We will make corresponding improvements and strive to make better products.😊
These cheap Chinese bricks do not have…
These cheap Chinese bricks do not have the tolerances and clutch power of real LEGO. As such, this MOC is as strong as wet tissue paper. I will NEVER AGAIN make this mistake - I will never again purchase anything from LetBrick. LetBrick is GARBAGE.
Update: And how exactly would I post a video here? Get real. Your “bricks” do NOT have the clutch power of real Lego, therefore they fall apart. You have manufactured poorly-copied Lego pieces and it shows.
Update 2: I will never purchase from LetBricks again. I plan to take the MOC instructions and make the Boeing 727 out of genuine LEGO parts and I almost certainly will not have the problems I had with your knockoff garbage.
February 21, 2025
Reply from letbricks.com
Hello Michael, I am sorry that our product did not satisfy you. We value your evaluation. If it is convenient for you, you can provide us with relevant videos. After receiving your videos, we will make corresponding strategies to remedy you and make corresponding improvements to the product. Please feel free to contact me, I am committed to giving you the best service.
Update: Hello Michael, LetBrick has always been committed to improving product precision. The problem of MOC model falling apart that you mentioned may be related to product structure and part tolerances. We have contacted the designer to optimize the structure of the MOC drawing, hoping to reduce the occurrence of similar situations. If you are willing to communicate further details (such as specific part numbers, building videos, etc.), you can contact us by email at any time, and we will follow up and solve the problem. Sorry again for the trouble caused to you! We respect your choice, and whether you continue to support LetBrick or not, we sincerely hope that you can find fun in building block creation.
Update 2：Hello Michael, We respect your any choice. Thank you for your past support for our products. We will listen to your opinions and improve the products you purchased. I hope you could enjoy your assembly experience. In any case, we appreciate your suggestions and attention.
The pieces need to be seperated by…
The pieces need to be seperated by sections. ALL the fuselage parts need one bag, left wing one bag, right wing one bag. it is very time consuming and frustrating
January 28, 2025
Reply from letbricks.com
Hello friend, we value your comment very much. In addition, please allow me to explain to you that there are two types of building block products on our website:
1.One is ordinary MOC: MOC (My Own Creation) refers to original, designer-made building block models, which are different from standard sets and focus on creativity and uniqueness. The MOC you buy from Letbricks is an authorized creation, complete with manuals and all necessary parts to reproduce the designer's vision.
（Our process:1. Parts classification: We classify the required parts according to your order.2. Quality inspection: Each part is thoroughly checked.3. Fast delivery: After approval, your order will be shipped quickly.）
So for this type of product, we do not sub-package the parts. If you see the digital code on the package, it is set by us when we manually sort it for more convenient quality inspection.
The advantage of ordinary MOC products is that they cover the vast majority of products on our website, so the types are very wide and the quantity is very large. The types that can be provided to customers are very wide, which can basically meet 90% of building block enthusiasts. The disadvantage is that there is no subcontracting of parts, which makes it difficult to build.
2. The other type is our mass-produced MOC or brand (we sell it jointly with other manufacturers)
This category is developed from ordinary MOC. Generally, we will choose some ordinary MOC with good sales to do mass production. That is, through our machine production, batch manufacturing, and all parts will be subcontracted according to the steps.
The advantage of mass-produced MOC is that the parts are subcontracted, there are paper instructions, and the packaging is exquisite. But the disadvantage is that we currently have relatively few mass-produced products, which cannot cover the needs of most people.
At present, we have been continuously expanding the scope of mass-produced MOC, hoping to mass-produce more and more MOC, so as to better improve the customer experience
Thank you very much for your support and understanding!
Timely Response
Responded timely to any grievance I had and helped me sort out technical issues with account.
January 26, 2025
Reply from letbricks.com
We are very happy to see that you are satisfied with our service 😊 Thank you for your encouragement. We will continue to strive to provide customers with the best experience Thank you very much for your support and affection for our products. Wish you a nice day.
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Reply from letbricks.com
Thank you for your recognition of our service. We will continue to provide our customers with the best service. Thank you for your trust and support of our products. I hope you could enjoy your assembly process. Looking forward to meeting you again at Letbricks.com.
Reply from letbricks.com
Thank you for your satisfactory evaluation and your support and trust in our products. We hope to serve you again. Have a nice day.
Ease of purchase and layout
Ease of purchase and layout. My only complaint is the amount of time from purchase until it ships. It makes me nervous after a couple weeks and nothing happening.
January 23, 2025
Reply from letbricks.com
We understand your anxiety while waiting for your order. Please forgive us that our products may take a long time to prepare. Thank you for your patience and support and understanding. Have a nice day!
Great Experience with LetBricks – Reliable Service & Support!
I recently purchased the V-22 Fishhawk Tilt-Rotor Aircraft Model from LetBricks on February 10, 2025, and it arrived on March 2, 2025, via Express Shipping. While this was longer than expected for an express order, LetBricks handled the situation professionally and even refunded my entire Express Shipping Fee as compensation. This level of customer care was truly appreciated.
LetBricks offers a wide range of affordable building sets, and the brick quality was satisfying, with solid clutch power and durability. A few pieces were missing, but I was able to replace them using my existing LEGO stock, so it wasn’t a major issue.
Their customer service was excellent—responses always came within a day, and they were very accommodating throughout the process. For anyone ordering from LetBricks, keep in mind that shipping times can vary, especially with standard shipping, which would naturally take even longer.
If you’re looking for high-quality alternative building sets at a fair price and value great customer support, LetBricks is definitely worth considering. I would order from them again in the future!
February 10, 2025
Unprompted review
Reply from letbricks.com
Thank you very much for your kind feedback. Yes, we provide free replacement service and we will reply your email within one day except holidays. We are sorry that our products have made you wait for a long time. But if the warehouse has stock, we will save the time of product preparation and ship it immediately. Thank you for your support and understanding of our products. Have a good day.
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No communication and am still waiting…
No communication and am still waiting on a status of my order
January 18, 2025
Reply from letbricks.com
Hello friend, if you have any questions about your order, please feel free to send us an email to communicate with us. Except for holidays, we will try our best to reply to all emails within one day. Regarding waiting time, please allow me to explain our process to you: 1. Parts classification: We classify the required parts according to your order. 2. Quality inspection: Each part is thoroughly inspected. 3. Fast shipping: After approval, your order will be shipped quickly.
We are really sorry that you had a bad experience. I hope my reply can solve your doubts. Wish you a good day!
Reply from letbricks.com
Hello, friend, we attach great importance to your comments. In addition, please allow me to explain to you that there are two types of building block products on our website:
1. One is ordinary MOC: MOC (My Own Creation) refers to the designer's original building block model, which is different from the standard set and pays more attention to creativity and uniqueness. The MOC you buy from Letbricks is an authorized original work, containing instructions and all necessary parts to reproduce the designer's idea.
(Our process: 1. Parts classification: We will classify the required parts according to your order. 2. Quality inspection: Each part is thoroughly checked. 3. Fast delivery: After your order is confirmed, we will ship quickly.)
Therefore, for this type of product, we do not subpackage the parts. If you see a digital code on the package, it is set by us when manually subpackaging for quality inspection.
The advantage of ordinary MOC products is that they cover the vast majority of products on our website, so the variety is very rich and the quantity is very large. The types we can provide to customers are very wide, which can basically meet 90% of building block enthusiasts. The disadvantage is that there is no subpackaging of parts, which makes it more difficult to build.
2. The other type is our mass-produced MOC or brand (we sell jointly with other manufacturers).
This type of product is developed from ordinary MOC. Generally, we will choose some ordinary MOC with good sales for mass production. That is, through our machine production, batch manufacturing, all parts will be subpackaged according to the steps.
The advantages of mass-produced MOC are subpackaged parts, paper instructions, and exquisite packaging. But the disadvantage is that our current mass-produced products are relatively small and cannot meet the needs of most people.
At present, we have been continuously expanding the scope of mass-produced MOC, hoping to mass-produce more MOC, so as to better enhance the customer experience.
Thank you very much for your support and understanding!
I have yet to receive my product.
I have yet to receive my product. I ordered back in January.
March 2, 2025
Reply from letbricks.com
Dear friend, please forgive us for the bad experience we brought you. Each of our products requires some preparation time and manual full inspection time. Most importantly, I found that our orders surged when you purchased our products, so your order was delayed for a long time before delivery. Once again, we express our sincere apologies to you. We hope that except for the late delivery time, the quality of our products itself can satisfy you. Thank you for your support and understanding.
Reply from letbricks.com
Hello friend, thank you very much for your affirmation of our service quality. Except for holidays, we will reply your email within one day. If you have any questions, please feel free to contact me. I am happy to help you.
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ordered over a month ago still haven’t…
ordered over a month ago still haven’t received package
January 19, 2025
Reply from letbricks.com
Hello friend, at the time of your order purchase, it was mainly because of our surge in order volume that affected your shipping time. Our products require manual quality inspection, and all parts of each MOC kit are individually checked by hand to ensure accuracy and quality. This complex process takes about 3-5 hours per order. Due to the large order volume and meticulous quality inspection, our average processing time at that time has been temporarily extended from the usual 7 working days to 15-20 working days. We sincerely apologize for any inconvenience caused by these delays and thank you for your understanding.
The long wait
Has not been shipped after a month and 10 days. Wanted order but not expecting to ever receive
January 19, 2025
Reply from letbricks.com
Hello friend, we understand your feelings of waiting for the product. Please allow me to explain that we experienced a surge in orders at the time of your purchase. Our products require manual quality inspection, and all parts of each MOC kit are individually checked by hand to ensure accuracy and quality. This complex process takes approximately 3-5 hours per order. Due to the large order volume and meticulous quality inspection, our average processing time at the time has temporarily been extended from the usual 7 business days to 15-20 business days. We apologize for any inconvenience caused by these delays and thank you for your understanding.
Ordered 1/18/2025 to date
Ordered 1/18/2025 to date
3/1/2025 not delivered even after
Multiple communications. Do not use.
January 18, 2025
Reply from letbricks.com
Hello friend, in January 2025, we have experienced a surge in orders. As every product is taken seriously by us, all parts of each MOC kit are individually checked by hand to ensure accuracy and quality. This complex process takes about 3-5 hours per order. Due to the large order volume and meticulous quality inspection, our average processing time at that time has temporarily increased from the usual 7 working days to 15-20 working days. We sincerely apologize for any inconvenience caused by these delays and thank you for your understanding.
Nice and fun
It looked ok, the quality is fine, it was fun organising the thousends of bricks and parts. Pity some are missing, but it happens also with official lego, so overall i am quite pleased. Nice
December 26, 2024
Reply from letbricks.com
Hello friend, we are honored that you have enjoyed our product. Thank you for your affection. All parts of each of our MOC kits are individually checked by hand to ensure accuracy and quality. Despite our rigorous process, manual inspection may still result in a small error rate of about 0.5% (e.g., missing or incorrect parts). If you encounter a missing part, don't worry, we will provide you with a replacement free of charge.
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Hate using phone or iPad for…
Hate using phone or iPad for instructions
Want a book instead
Ya ya your saving trees and that’s good
December 28, 2024
Reply from letbricks.com
Hello friend, please allow me to explain to you that due to the particularity of MOC, most of them are produced in small batches, and electronic instructions are easy to update and modify, and it is more convenient to bring customers newer designs. Only some mass-produced box brands will have physical instructions. In any case, I am very grateful for your support of our products and hope to serve you again.
I tried to place an order last night…
I tried to place an order last night which did not go through. I went to check out tonight and the prices for both items have gone up. I'll pass, thanks anyway..
December 26, 2024
Reply from letbricks.com
We feel deeply guilty because the price change has troubled you. If you have any favorite products in the future, please feel free to contact me. I will definitely help you pay attention to discount information as soon as possible and try my best to let you enjoy a satisfactory price. Thank you for your attention and affection. Looking forward to serving you again.
Awesome tractor build
December 26, 2024
Reply from letbricks.com
We are very happy to see that you are satisfied with our service 😊 Thank you for your encouragement.
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