letsgo2 Reviews 166

Poor quality of food, staff - very poor level of service

Carolyne, let’s go is fantastic and I can’t speak to Carolyne. I’ll speak to other members of the staff and they are all very very helpful. Highly recommend this company

We booked a St. Lucia holiday in Feb 2022 for Dec 2022. Booked early to lock in price. Notified by email on 23 August 2022 that they were adding 10% to price of holiday due to "currency fluctuations".

When challenged they said it was within their terms and we could not have our deposit back. What protection do we have from further increases ? None.

In all my 40 years of booking holidays, I have never experienced this. No other company I have ever travelled with, or am booked to travel with, has done this.

Use them at your risk.

Have booked a holiday to Dubai, due to my husband being ill I have had to made changes to our holiday. Today I spoke to Caroline who was absolutely brilliant, Caroline was so understanding and made everything so easy for me, I cannot thank her enough. She is an absolute diamond . Well done Letsgo2for employing people like Caroline. I am now looking forward to a much needed holiday

One member of our party was unable to travel due to a positive pre departure PCR. We have had no help from this company what so ever, the only thing they can say is claim on your insurance. This is despite the fact that the airline have refunded the airfare and the hotel did not charge them for the room.
On contacting ABTA they could not help as this company has not been a member since Jan 21 despite the fact that they show the ABTA certification.

Really bad customer service. Having used this company to book three trips to Dubai in the past costing thousands of pounds, I called up asking for some recommendations for a trip early next year. The person on the phone couldn't have been less interested in anything I said and cane across as morose and rude. She promised to send me some options s and I've still heard nothing. When I emailed in to explain how disappointed I was, someone emailed me back, again with zero empathy and acknowledgement. Clearly the travel industry, and especially this company, can afford to turn business down at the moment. Avoid at all costs!

Can we give zero stars?? We’ve been waiting over 3 months for our money back from a cancelled holiday by them and still waiting. Despite having our upgraded seats refunded by Emirates ages ago. They are saying they are waiting for refunds from the airlines. Complete rubbish! What about all the money we paid for the package?? Why do they use customers money to run there business?? Considering we were repeat customers we are appalled about the lack of compassion and service from them. We have had to resort to a section 75 with our CC as we have got no where with let’s go 2, We only received this back now after waiting 3 months from let’s go 2. We would of been waiting for another few months. We would never book with this company again. We would advise to AVOID in the future if you ever need help or your refund. GO ELSE WHERE!!

Second review this company are shocking. We have been waiting for our refund now for over 2 months. They have now tried to say the money bounced back wrong account. What a load of rubbish it wasn’t sent. DO NOT BOOK WITH THIS COMPANY

Unfortunately I can’t give zero stars. Made hotel only booking for September paid £300.00 deposit for the hotel which has decided not to Open until October. Requested a refund from let’s go 2 over a month ago and still not received. Legally obligated to refund within 14 days and they are just not responding. We booked our flights direct with BRitish Airways they refunded the same day I made the request. Well done BA great service.
We need to name and shame the travel agents because we will all remember in the future.

I had a holiday booked for june. I was advised that if the holifay was cancelled that i wouod have to accept a voucher and would not get a full refund! I felt that had to cancel and lost my £300 deposit! Its come to light that i wouodve got a full refund and that i was lied to by them, Lisa in particular!

Can you please stop deleting my posts on your facebook page!

simply fantastic to deal with very professional they go that extra mile to help you make the perfect holiday special thanks to Melissa and Caroline brilliant service much appreciated. 100% recommend
😀👍

Advertise holidays & give you reference with online booking. Then call back to say dates not available. Just liars !!!

Just so I can prove as per this website, ref DXB0779658 given. They get you to call and change dates... THAT IS FALSE ADVERTISING !!

Got me the accommodation I wanted when other companies could not

we have been with letsgo2 3 times now and their customer service is excellent Caroline Moore is awesome!!

Very helpful company, shall use again.

Superb organisation, everything went as planned! Hotel description and the "Dine-around" package were as the brochure. No (nasty) hidden surprises! We were extremely pleased with LetsGo2 and will use them again

Used to be cheap - now gone expensive.

I used to use these as my preferred holiday supplier however they appear to now be extortionate in comparison to the new Dubai holiday sites. I even managed to save over £1.5k booking direct with BA on flight plus hotel compared to to this lot.

Lots of new websites out there offering some really good deals. Shame.

Really easy booking. Your operator working on behalf of letsgo2 in the Maldives couldn’t have helped any better, they were brilliant on arrival and departure.

Have gone through letsgo2 for our last two holidays to Ras al Khaimah. On each occasion adviser has been helpful and patient when giving and obtaining necessary details. Both hotels lived up to their billing and made for fabulous holidays.
Will definitely make letsgo2 our first port of call when considering our next holiday