Have used LetsGo2 for a number of years. 2 days before they went into liquidation they took all of my money for a 2 week wedding anniversary holiday to Dubai and the Maldives and did not pass on that... See more
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See what reviewers are saying
We had used Letsgo2 three times to Dubai (including this holiday). Before now they were excellent, but half way through this holiday we got a call from reception, saying that Letsgo2 had not paid for... See more
Have gone through letsgo2 for our last two holidays to Ras al Khaimah. On each occasion adviser has been helpful and patient when giving and obtaining necessary details. Both hotels lived up to their... See more
Used to be cheap - now gone expensive. I used to use these as my preferred holiday supplier however they appear to now be extortionate in comparison to the new Dubai holiday sites. I even managed... See more
Company details
Written by the company
letsgo2 is part of the larger Ickenham Travel Group. This was founded by our current CEO, Peter, almost 50 years ago. It all started with one traditional travel agency on Ickenham high street. By 2005, letsgo2.com was launched and we transitioned from bricks-and-mortar to a solely online shopfront. The website is supported by a team of well-travelled experts (half of whom have been working here for at least 10 years) who are always at the end of the phone to answer your questions and offer advice. Over time, we've built relationships directly with airline and accommodation partners to obtain exclusive discounts, free room upgrades, and a whole heap of extras. You’ll find our pricing very competitive, with genuine prices on the website; there are no hidden fees or unexpected extras.
Contact info
7 Bell Yard, WC2A 2JR, London, United Kingdom
- 02083292600
- sales@letsgo2.com
- www.letsgo2.com
2.5
Poor
166 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great service good team and good prices
April 15, 2019
Unprompted review
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The booking process was good until…
The booking process was good until there was a misunderstanding as to the package I was booking. I had club access but no club room which didn't make sense. I would say clarify all points at booking stage before paying as in my experience, they became quite shirty which is unacceptable in a customer service role.
April 15, 2019
Unprompted review
Reply from letsgo2
Dear Miss AJ, thanks for sharing your feedback. I’m sorry to hear that your experience didn’t quite match your expectations with regards to customer service. As you can see from our other reviews, we’re normally known for our friendly, helpful, caring attitude, and regret we missed the mark on this occasion. I’ll speak to our team and we’ll strive to do better next time. Warm regards, Laura at letsgo2
Very good from start to finish
April 15, 2019
Unprompted review
Reply from letsgo2
Hi Jill, really pleased to hear you found us very good from start to finish - thank you so much for taking the time to review us. Warm regards, Laura at letsgo2
Once again Letsgo2 pulled it off no…
Once again Letsgo2 pulled it off no problems whatsoever,
What can we say EXCELLENT 👌
April 15, 2019
Unprompted review
Reply from letsgo2
Hi John, thanks so much for taking the time to review us. I'm really pleased to hear you had an excellent experience yet again! We look forward to helping you arrange future travels. Warm regards, Laura at letsgo2
staff very very helpful
staff very very helpful , good prices,very friendly i woudnt use any one else.
April 15, 2019
Unprompted review
Reply from letsgo2
Hi Gill, thanks so much for taking the time to review us - it really means a lot! I'm delighted to hear you found our team very helpful and friendly - we look forward to arranging many more holidays for you in the future. Warm regards, Laura at letsgo2
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Excellent Service from start to finish!
April 15, 2019
Unprompted review
Reply from letsgo2
Hi Dionne, thanks so much for taking the time to write this review for us. I'm so pleased to hear you found our service excellent from start to finish! We hope to help you again with future holidays. Warm regards, Laura at letsgo2
Very good service from Sunil
April 15, 2019
Unprompted review
Reply from letsgo2
Hi Trevor, thank you for taking the time to review us. I'll pass on your feedback to Sunil, as I know he'll be really pleased to hear it. Warm regards, Laura at letsgo2
Great prices and service
Booked a holiday to the Maldives which was priced over £1000 cheaper than my other quotes. Went on the holiday and it was perfect with no issues whatsoever.
April 15, 2019
Unprompted review
Reply from letsgo2
Hi Darren, really pleased to hear you had a perfect holiday in The Maldives. Such a beautiful part of the world! We hope to help you again with future travels - thank you for taking the time to review us. Warm regards, Laura at letsgo2
Excellent
Excellent, helpful & professional. I will definitely book again with Letsgo2.
April 15, 2019
Unprompted review
Reply from letsgo2
Hi Louise, delighted to hear you plan to book again with letsgo2! Thank you so much for leaving this lovely review - I'm really glad to hear you found us helpful and professional. We look forward to helping you arrange future holidays. Warm regards, Laura at letsgo2
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Great professional service from first…
Great professional service from first call. Dealt with enquires quickly and efficiently.
April 15, 2019
Unprompted review
Reply from letsgo2
Hi Sarah, we're really glad to hear that you found our service efficient and professional - thank you so much for taking the time to write this review for us, your feedback means a lot. Warm regards, Laura at letsgo2
We used the service and twice and it…
We used the service and twice and it has been excellent. We strongly recommend it
April 15, 2019
Unprompted review
Reply from letsgo2
Hi Mohammed, thank you so much for taking time to write this review for us. I'm really pleased to hear you have found our service to be excellent on both occasions that you've booked your holiday with us. We look forward to helping you again on future travels! Warm regards, Laura at letsgo2
Friendliest service I've found
Friendly service and when I called their office, they weren't 'too busy' to take my call.
They took the time to talk through everything with me on the phone and sent my email confirmations to me quickly.
Also, should note that their local rep (Hummingbird travel) in Male were wonderful!
I would use letsgo2 again!
April 15, 2019
Unprompted review
Reply from letsgo2
Dear Liz, thank you for taking the time to write such a lovely review! We're so pleased to hear you enjoyed talking to our friendly team, and that the rep in Male was helpful, too! We look forward to helping you arrange your next great escape. Warm regards, Laura at letsgo2
Fantastic customer service 5*
April 15, 2019
Unprompted review
Reply from letsgo2
Hi Angela, thank you for giving us this five-star rating - it really means a lot! I'm really glad you were happy with the customer service received. Warm regards, Laura at letsgo2
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I have been booking with the same staff…
I have been booking with the same staff for years - they are friendly, professional and reliable. I feel confident booking with Let’s go 2 and assured that we get the best price available.
April 15, 2019
Unprompted review
Reply from letsgo2
Hi Susan, thanks so much for your kind comments. We're so pleased to hear you feel confident booking with us. I'll be sure to share your feedback with the team, as I know they'll be delighted to hear it. We look forward to arranging many more holidays for you in the future. Warm regards, Laura at letsgo2
Great from start to finish
Great from start to finish, will use again.
April 15, 2019
Unprompted review
Reply from letsgo2
Hi there, pleased to hear you had a great experience from start to finish! Thanks so much for taking the time to review us. Warm regards, Laura at letsgo2
We booked another weeks break to Dubai…
We booked another weeks break to Dubai with Letsgo2, straight forward and simple, many thanks to Peter, would highly recommend using this agent.
March 28, 2019
Unprompted review
Reply from letsgo2
Hi John, thanks so much for taking the time to write this review for us. I'll be sure to pass it on to Peter, as I know he'll be delighted with the feedback. We hope you have a brilliant holiday in Dubai! Warm regards, Laura at letsgo2
Great experience for the three holidays…
Great experience for the three holidays that we have had to the Maldives - no problems and very responsive to any questions
March 25, 2019
Unprompted review
Reply from letsgo2
Hi Dawn, thanks so much for taking the time to leave this review. Really pleased to hear you've had a great experience when booking your Maldives holidays with us! Warm regards, Laura at letsgo2
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Would Recommend - Great Customer Service
Second time booking a holiday with this company. Excellent customer service, would recommend!
March 25, 2019
Unprompted review
Reply from letsgo2
Hi Bev, thank you for taking the time to recommend us - we really appreciate it! Hope to help you with many more holidays in the future. Warm regards, Laura at letsgo2
Was dubious at first when booking a…
Was dubious at first when booking a holiday to the Maldives but needn't have worried. Very straightforward process and the cheapest price for the island we wanted. Wouldn't hesitate to recommend and will definitely use them again.
March 25, 2019
Unprompted review
Reply from letsgo2
Dear Mrs Webster, thank you so much for your kind comments. We're delighted to hear you were pleased with both the booking process and the price for your upcoming Maldives holiday. Hope to help you arrange many more holidays over the coming years! Warm regards, Laura at letsgo2
Antigua
Simple to use, helpful and knowledgeable team that listened to our priorities. We were delighted with our holiday.
March 25, 2019
Unprompted review
Reply from letsgo2
Hi Robert and Jane, thank you for taking the time to review us - I'm so pleased to hear you were delighted with your holiday and that you found our website simple to use. We look forward to helping you again in the future! Warm regards, Laura at letsgo2
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