Lewins Jewellers Reviews 332

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and helpful, often making them feel like family. Many consumers highlight the excellent service, noting the team's patience and professional approach, whether for purchases, repairs, or sales. People are particularly impressed with the fair pricing and the high quality of both products and repairs, with items often looking brand new after service. The business is frequently described as an honest and trustworthy family-run establishment, providing a personal touch that sets it apart. Reviewers appreciate the efficient and timely service, with many mentioning quick repairs and accurate estimates. The selection of jewelry, including both new and secondhand options, is also well-regarded.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, professional, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, professionalism, and... See more

Product

Customers consistently express satisfaction with the products. Many reviewers praise the stunning quality of... See more

Price

Clients share positive opinions on price, consistently finding the pricing to be fair and competitive. Many... See more

Quality

Reviewers mention positive feedback about quality. Customers are delighted with the results, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been coming to Lewins for as long as I can remember. It’s a fantastic family-run business and a true staple of Sutton High Street. I bought my very first watch here and have since purchased all... See more

Rated 5 out of 5 stars

We had fantastic service from Lewins recently, everyone is very friendly & patient with no pressure to buy quickly. We had jewellery cleaned and some watches repaired, all done to a wonderful standard... See more

Rated 5 out of 5 stars

Have been coming to Lewins for several years for repairs and to occasionally sell items of jewellery. Repairs always well done and items returned to me sparkly clean. Very fair prices given for sal... See more

Rated 5 out of 5 stars

Absolutely wonderful service received by Mehmet at Lewins. I had 3 pieces of jewellery repaired and cannot fault the service. Mehmet is such a credit to his profession and family, always polite and kn... See more


Company details

  1. Jeweler
  2. Jewelry Repair Service
  3. Jewelry Store

Written by the company

Lewins Jewellers is an independent family-run jewellers, established since 1934, based in the heart of Sutton. With a rich heritage in fine jewellery, timepieces and vintage treasures. Our customers come to us for our variety of quality designs, and trust us to find the perfect piece for them. We offer an extensive range of services: jewellery repairs, jewellery design and re-modelling, watch batteries and services, jewellery valuations for insurance and probate.


Contact info

5.0

Excellent

TrustScore 5 out of 5

332 reviews

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Rated 5 out of 5 stars

Quality Repairs with Excellent Service

I always choose Lewis Jewellers for their exceptional service. The team is consistently knowledgeable, helpful, and takes the time to ensure a great experience. Most recently, I had a bracelet repaired, and it was completed in just over a week to a flawless standard.

April 25, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a great experience at Lewins…

I had a great experience at Lewins Jewellers. I brought them in a very sentimental ring which needed some repairs and resizing. They quoted and got back to me quickly. Very professional would highly recommend

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Local Jewellers

I’ve been coming to Lewins for as long as I can remember. It’s a fantastic family-run business and a true staple of Sutton High Street. I bought my very first watch here and have since purchased all my gold from them.

Whether you’re buying something new, selling scrap gold, or needing a repair, you’re in safe hands. Mehmet is incredibly honest!!! He always gives a fair price, and if he can’t take an item, he’ll give you genuine advice on the best place to go. They also do a brilliant job of cleaning old jewellery, it always comes back looking brand new. I can’t rate them highly enough. Support local!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional & great prices

I found Lewins to be very professional and friendly, excellent prices for gold. No pressure to make you sell your gold and money is in your bank within seconds. Mehmet you're a ⭐

April 8, 2026
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Rated 5 out of 5 stars

Repair of engagement ring & wedding ring

Needed to have a diamond replaced & engagement ring repaired as well as my wedding ring repaired as had to be cut off my finger.
I was absolutely delighted with the results & both rings looked like new despite being over 30 years old! Pricing was very competitive compared to other jewellers who quoted.
The couple were very friendly & helpful & I have no hesitation in recommending this Jewellers.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I have used Lewins Jeweller’s on numerous occasions and I must see that that the customer service is second to none, they have been in Sutton High Street for many many years and I would not hesitate to recommend them

March 28, 2026
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Rated 5 out of 5 stars

Mehmet was very welcoming and extremely…

Mehmet was very welcoming and extremely helpful. Originally bought our wedding bands from here. I had some jewellery that I wanted repaired and Mehmet was very honest about cost of repair and provided good information about what was needed. We have been going to Lewin’s for almost 24 years and will continue to do so as we are very happy with the service. I would highly recommend them, whether it’s for repairs, to buy jewellery or selling scrap gold.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Wedding Ring

I visited Lewins to pick up my wedding ring which I had left with them to get back to shape and i must say they have done an amazing job not only getting it back to the right shape but how they polished it up and gleaming like a new ring absolutely first class service and i would highly recommend this little gem of a Jewellery shop once again many thanks for a top job.💯👌👍

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent stock

Excellent stock, fair prices, friendly and extremely accommodating, couldn’t recommend more highly, my go too for all jewellery

March 18, 2026
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Rated 5 out of 5 stars

So grateful to Mehmet and the team

So grateful to Mehmet and the team at Lewins. They repaired my mum's ring after the diamond came out. I was given the cost upfront, it took exactly the time Mehmet estimated it would, and he kept me posted and it came back beautifully cleaned, restored and looking immaculate. My mum was over the moon to have it back as it has great sentimental value. Couldn't recommend Lewins enough for the brilliant service they provided.

March 24, 2026
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Rated 5 out of 5 stars

Attentive helpful staff

Attentive helpful staff, nothing was too much trouble, kept me informed on each step of the service given.
I commented what a nice jewellers it is, no flashy lights and over the top displays.
A pleasure to do business with and I will certainly go again in the .

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Mehmet and his sister at lewins the…

Mehmet and his sister at lewins the jewellers in Sutton high are absolutely fab . I had an accident last year and had to have my wedding ring cut off after 43 years you can imagine how upsetting this was,and was told to wait a year before getting a new ring so my fingers could heal .. I looked around different jewellers but all seemed to be not interested in any personal service and the quality of wedding rings not great . So off I went to lewins the personal service was exceptional and the help and understanding was fab . Finally after a while I got my new wedding ring just after my 44th anniversary 👍🏻 the quality is perfect and when I look at my new ring it makes me smile , so everyone needs to support lewins as great personal service is a rare thing but not at lewins..

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

I’m so grateful to Mehmet for repairing…

I’m so grateful to Mehmet for repairing the gold watch my mother left me. He was very transparent about the process, explaining that if the internal movement needed a full replacement, it would be sent off for a formal estimate. I received a quick update via WhatsApp with the quote, and once I gave the go-ahead, the watch was returned promptly. It’s running perfectly, and the one-year guarantee provides great peace of mind. I couldn't be happier!"

March 19, 2026
Unprompted review

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