lexham provides cheap insurance for young riders i like them. but whats ruins it, is getting in touch with them. im late on a payment and need support paying due to a situation with my banking. Ive be... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The insurance was quick and easy to set up. The prices and the excess were very high. Especially the mandatory excess. Also there was only an option to select 'Garage' in terms of where the vehicle... See more
Company replied
The process was quick and easy however for a new scooter rider the price given is expensive. I know people who are charged under £500 yet I was charged nearly £2,000. Lexham are my first insurance com... See more
Company replied
I renewed my motorcycle insurance by telephone. This was a very frustrating experience because during the process the operator had to read out a lot of the stuff that was in the renewal letter. This t... See more
Company replied
Company details
Written by the company
Lexham Insurance is a specialist insurance broker providing motor insurance solutions since 2000. Starting as a dedicated motorcycle, scooter and moped insurance broker, we are proud to offer a wide range of insurance schemes for riders across the UK. From learner riders and commuters to delivery riders, electric motorcycles and adventure bikes, our products are designed to support a broad range of riders, vehicles and insurance needs. Over the years, Lexham has evolved from a specialist two-wheel insurance broker into a broader specialist motor insurance business. Today, our insurance services include motorcycle, scooter, motorhome, campervan, quad bike and commercial vehicle insurance. Based in Norfolk, our team supports customers across the UK. We value the feedback shared through reviews, which helps us continue to develop our products, services and customer experience.
Contact info
United Kingdom
- www.lexhaminsurance.co.uk
3.4
Average
2K reviews
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Renewal quotation arrives, but ...
Renewal quotation arrives, but .. no indication until last moment of the large processing fee (about £70). Never had this from any other commercial transaction.
February 9, 2026
Unprompted review
Reply from Lexhaminsurance
Good afternoon, Thank you for your email, we would be happy to discuss this further with you. Please contact us on enquiries@lexhaminsurance.co.uk. We appreciate your feedback.
Reply from Lexhaminsurance
Thank you for your review, am glad that we could help you.
The insurance purchase process is easy…
The insurance purchase process is easy and fast, with reasonable premiums.
February 13, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for your 5* review. Glad to see that you find our process both easy and fast
exactly that I'm looking for…
In your company I found exactly that I want gut insurance without a spend a lot of money and a lot of papers thank you
February 26, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for your 5* review. Am glad that you found our policies a good fit for you
Wasn’t person who answered the phone is…
Wasn’t person who answered the phone is all systems…all this stupid portal every time login in system prices of insurance proof of no claim bonus getting more ridiculous no accepting documents cos they not in pdf not everyone they tach or digital genius for some maybe is basic but for others is headache.
February 25, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for your email, I am sorry to hear your dissatisfaction, please contact us via enquiries@lexhaminsurance.co.uk. We will be happy to look at this further for you.
Always helpful and patient
Always helpful and patient, can’t fault there team, at all.
January 4, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for your 5* review - our agents are amazing and am glad that they were able to help you with your queries
After being given a very high quite…
After being given a very high quite from my existing company, you stepped in with a very reasonable policy and price
February 11, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for your review and am happy that you found our policies to be reasonably priced
So easy just give them your detals
So easy just give them your detals and bang you are insured
February 11, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for the 5* review - appreciate you taking the time to post it
They're charging horrible fees even…
They're charging horrible fees even during the 14 days, I did my insurance and after 4 days cancelled it as the moped got engine problems
More than £108 I lost.
February 18, 2026
Unprompted review
Reply from Lexhaminsurance
I am sorry to hear your dissatisfaction, if you could email enquiries@lexhaminsurance.co.uk we would be happy to look into this further for you.
Kind regards
Lexham Insurance Consultants LTD
So easy and straight forward to…
So easy and straight forward to complete
and a great price
February 20, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for your 5* review - we appreciate you taking the time to post it. Am also glad that you found our customer journey and pricing to be easy and a good price.
Unprofessional processing
After I paid for the comprehensive policy, I was asked to provide confirmation for NCD. I was able to do so but broker did not accept one from Greece. I have my drivers license and riding experience for 30+ years. I should have known before I execute payment. The result was that I had to cancel the policy and although cancelation was within the 14 days period, I still had to pay administration fees. Not to mention that the initial search for coverage and subsequently the new comparison for a good deal along with the policy cancelation resulted in an increased premium.
Totally unacceptable!!
February 12, 2026
Unprompted review
Reply from Lexhaminsurance
Afternoon, I am sorry to hear your dissatisfaction. Please contact us on enquiries@lexhaminsurance.co.uk we would be happy to try to assist you further. Kind regards Lexham
I found you company to be very…
I found you company to be very confusing. I had an accident and I was contacted be two companys who work for you. At one point I thought it was a scam company trying to get hold of me.
December 17, 2025
Unprompted review
Reply from Lexhaminsurance
Good afternoon,
Thank you for your email, i am sorry to hear of your dissatisfaction, please contact us on enquires@lexhaminsurance.co.uk should you wish to discuss this further.
First class experience
First class experience. Very professional and would recommend them!
February 11, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for your 5* review. Am glad that you were happy with our service.
Easy and simple to use
February 21, 2026
Unprompted review
Reply from Lexhaminsurance
Thank you for your 5* review. Am glad that you were happy with our service.
Misleading and poor to respond.
Company respond to a poor review, ask me to email then ignore it. 3 days and no response from a request to withdraw from a loan which was set up without me knowing it was a loan. Any company that is not entirely clear is a bad company, they are misleading.
February 11, 2026
Unprompted review
Reply from Lexhaminsurance
Hi, thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time.
If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number.
Kind regards,
Lexham Insurance
on the 30 jan i asked for a call back…
on the 30 jan i asked for a call back so i can pay an outstanding bill now the 5 2 26 still no ring 7 days i hope not trying to put late payment ??? NO WAY letts se if this shifts thm now the 12th feb and still no reply WOT is the mater with them
February 5, 2026
Unprompted review
Reply from Lexhaminsurance
Hi Richard!
Thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time.
If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number.
Kind regards,
Lexham Insurance
They are not insurance company at all
I had last year an incident and when I contacted them they transfer me to Lancaster Claim compny wich are terrible at deeling with claims. Had a personal injury and they explained that they are not deiling with that which is total scam. Steel fighting legal battles because they are taking people money and when you need their services as an insurance company they walk away with ,,we are only brokers not an insurance company'' DO NOT DEAL WITH THIS COMPANY
April 12, 2025
Unprompted review
Reply from Lexhaminsurance
Hi Aleksander,
Thanks for your review and feedback, and sorry to see you felt you have encountered issues.
We strive to offer great levels of customer service, and would like to look into this further.
If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you.
Kind regards,
Lexham Insurance
My Policy hasn't even started and…
My Policy hasn't even started and already i'm absolutely destroyed. I then came here to review. I wished I looked here first. Its only because insurance is law, that these companies can get away with it. Shambles....
Impossible to contact.
Left listening to music for one hour and fifteen minutes. No answer.
Pushed from number to number, None work.
Request callback. Never call back.
Please. Be careful paying for this cover, As if you really need to contact for a claim........ God help you.
EDIT - LEXHAM HAVE LITRALLY REPLIED TO MY REVIEW BEFORE THEY STILL HAVEN'T GOT BACK TO ME. YOU COULDN'T MAKE IT UP. WHAT A JOKE.
February 4, 2026
Unprompted review
Reply from Lexhaminsurance
Hi, thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time.
If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number.
Kind regards,
Lexham Insurance
Hard to contact
For 2 months I've tried to call to be on hold for hours emailed requests a call back several times and nothing all I want to do is change date they take my insurance money as don't want a fine and look bad on my credit file ,
February 2, 2026
Unprompted review
Reply from Lexhaminsurance
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this.
Apologies again for any issues you’ve encountered, and we hope to hear from you soon.
Kind regards
Lexham Insurance
Huge cancellation fee …
I have been using the company for quite a while and was happy with them until one day I received an email that my insurance would be canceled due to invalid uploaded documents.
The annoying thing is that the email said that even if I upload them now, the insurance would still be canceled.
I had to pay a 169.57 cancellation fee.. I called to pay it over the phone and asked the employee what was the reason for my insurance being canceled?
They told me that I did not upload the CBT certificate or the CBT certificate I uploaded was invalid..
It is very strange that I do not need a CBT certificate because I have a full A category and can drive any motorcycle, my driver's license is uploaded and could be checked.
December 22, 2025
Unprompted review
Reply from Lexhaminsurance
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this.
Apologies again for any issues you’ve encountered, and we hope to hear from you soon.
Kind regards
Lexham Insurance
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