Lexhaminsurance Reviews 

1,822
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 237 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the competitive pricing and mention that setting up a new policy or completing renewals online is a quick, straightforward process. Many people describe the customer service representatives as polite, highly knowledgeable, and always willing to help throughout the entire process. Some reviewers were not happy with the communication, reporting that they spent hours waiting on hold or received absolutely no response to emails. Others experienced unexpected premium increases, surprise charges, or found it extremely difficult to get in touch when they needed to make urgent policy changes.

What people talk about most

Price

Customers had ambiguous experiences with price. While many reviewers appreciated the initially cheap premiums... See more

Service

People report ambiguous experiences with service, reflecting a high level of disagreement among reviewers.... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying greatly among consumers.... See more

Payment

Users describe negative interactions with payment processes, consistently reporting difficulties with... See more

Customer communications

Consumers express deep frustration and dissatisfaction regarding the contact experience. Reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

lexham provides cheap insurance for young riders i like them. but whats ruins it, is getting in touch with them. im late on a payment and need support paying due to a situation with my banking. Ive be... See more

Company replied

Rated 3 out of 5 stars

The insurance was quick and easy to set up. The prices and the excess were very high. Especially the mandatory excess. Also there was only an option to select 'Garage' in terms of where the vehicle... See more

Company replied

Rated 3 out of 5 stars

The process was quick and easy however for a new scooter rider the price given is expensive. I know people who are charged under £500 yet I was charged nearly £2,000. Lexham are my first insurance com... See more

Company replied

Rated 3 out of 5 stars

I renewed my motorcycle insurance by telephone. This was a very frustrating experience because during the process the operator had to read out a lot of the stuff that was in the renewal letter. This t... See more

Company replied


Company details

  1. Insurance Broker
  2. Motorcycle Insurance Agency

Written by the company

Lexham Insurance is a specialist insurance broker providing motor insurance solutions since 2000. Starting as a dedicated motorcycle, scooter and moped insurance broker, we are proud to offer a wide range of insurance schemes for riders across the UK. From learner riders and commuters to delivery riders, electric motorcycles and adventure bikes, our products are designed to support a broad range of riders, vehicles and insurance needs. Over the years, Lexham has evolved from a specialist two-wheel insurance broker into a broader specialist motor insurance business. Today, our insurance services include motorcycle, scooter, motorhome, campervan, quad bike and commercial vehicle insurance. Based in Norfolk, our team supports customers across the UK. We value the feedback shared through reviews, which helps us continue to develop our products, services and customer experience.


Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

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3.4

All reviews

(1,822)

221 reviews in the last 12 months

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Rated 1 out of 5 stars

Cheap quick bike insurance

Cheap quick bike insurance, that’s a plus. However getting in contact with them is impossible, every phone call to every number listed is put on hold then hung up on, every email goes un replied to, even the live chat just says “call this number” which then doesn’t get you anywhere. I’ve recently suffered a seizure and cannot drive, and am completely unable to get in contact in order to cancel.

Edit, not even a couple hours after they saw this review, they emailed me and said they can’t help because the email I sent from doesn’t match the email on the account. Fine, I switched emails and have since sent them 4 further emails (from the 30th Jan to the 9th Feb) and have still received no reply. Truly abysmal.

January 27, 2026
Unprompted review
Lexhaminsurance logo

Reply from Lexhaminsurance

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you.

Kind regards

Lexham Insurance

Rated 5 out of 5 stars

Finished 2 years with insuring my…

Finished 2 years with insuring my motorcycle with Lexham. It consistently was the cheapest around, which was my major requirement.

I didn't make any claims, nor did I contact them, so can't complain about anything!

The renewal quote offered was also pretty good, but I managed to find an upgraded policy for the same price, so have now switched.

I like that they provide a letter of No Claims Bonus (or No Claims Discount) without being prompted. It saves me to email them :)

January 26, 2026
Unprompted review
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Reply from Lexhaminsurance

Cheers for taking the time to leave us important feedback, and for the positive review!

Rated 5 out of 5 stars

Great service

Friendly and helpful on the phone to start my insurance policy.

January 18, 2026
Unprompted review
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Reply from Lexhaminsurance

Thanks for taking the time to leave us a review, we really appreciate it!

Rated 2 out of 5 stars

Would not use if there was an alternative!

Impossible to get onto app - will not accept insurers details.
Very difficult to contact the correct department once a claim has been submitted, there are so many different divisions!
Promises to send emails that never happen.
No response when update re claim has been requested.
It's the only insurer that I could find to insure a 50cc moped (teenage owner), so I had no choice, but the amount of excess payable, means that it's barely worth making a claim for a cheap (but new) moped. Still waiting for a final settlement, I've been advised that it is 'going ahead', but claim was submitted 8 weeks ago.

January 21, 2026
Unprompted review
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Reply from Lexhaminsurance

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you.

Kind regards

Lexham Insurance

Rated 1 out of 5 stars

Cancelled my insurance within 12 hours…

Cancelled my insurance within 12 hours then charged me £45 because they cancelled my insurance!

Will never use this company again 👍

January 7, 2026
Unprompted review
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Reply from Lexhaminsurance

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this.
Apologies again for any issues you’ve encountered, and we hope to hear from you soon.
Kind regards
Lexham Insurance

Rated 5 out of 5 stars

Brilliant service thank you 👌🏻

Brilliant service thank you 👌🏻
I can't remember the lads name I'm sorry but, I hope he went and tried a white can of monster 😉
Much better than red bull

January 15, 2026
Unprompted review
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Reply from Lexhaminsurance

We are glad you’ve had a great customer service experience, thanks for the review!

Rated 1 out of 5 stars

I think your terms and conditions are a…

I think your terms and conditions are a complete con , but you’re left with no alternative options but to go alone with it to be legal on the roads . But you take advantage of eager learners , I’m actually shocked it legal that you can get away with it

January 14, 2026
Unprompted review
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Reply from Lexhaminsurance

Hi,

Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered.
We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further.

Kind regards

Lexham Insurance

Rated 4 out of 5 stars

I've been associated with them for…

I've been affiliated with them for a considerable duration. Absolutely no issues. Prompt and direct assessments and advantageous premiums. The only disadvantage is that when dispatching payments via digital interfaces, reimbursement of deposits is not possible if you necessitate revocation or any analogous situation. Nevertheless, besides that, I am rather satisfied.
Be cognizant of this particularly if you transact via internet-based channels – online deposit submissions exceeding a hundred pounds could become problematic should you forfeit it. Furthermore, you should also acknowledge that the sales representatives there proffer considerably disparate premium valuations for the identical conveyance and equivalent specifications as conveyed to them. My own insurance is approximately 15 pounds per month less costly than the present agent offered compared to an agent from two weeks prior; consequently, I might suggest you deliberate acquiring an immediate quotation if it's accessible and appropriate for you.

January 12, 2026
Unprompted review
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Reply from Lexhaminsurance

Thanks for your review and feedback.
If there is anything we can look into or assist you with, please email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration. One of our insurance specialists will be able to look into this experience for you.

Kind regards

Lexham Insurance

Rated 4 out of 5 stars

Returning biker after short break…

Competitive price compared to o to hers..easy to use app. Hopefully will never need to make a claim so as yet unable to vouch for the claims procedures. Unable to use my full n.c.d. as been off the road for 30 months and now pay more for a a scooter to insure than my gs bmw

December 8, 2025
Unprompted review
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Reply from Lexhaminsurance

Thanks for your review and feedback.
If there is anything we can look into or assist you with, please email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration. One of our insurance specialists will be able to look into this experience for you.

Kind regards

Lexham Insurance

Rated 5 out of 5 stars

Lovely outstanding company

Lovely outstanding company, quick phone responses and friendly staff helped solve my problem with my insurance.

November 10, 2025
Unprompted review
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Reply from Lexhaminsurance

Glad to see you’ve had a great experience, thanks for the feedback!

Rated 5 out of 5 stars

I was ILLEGALLY speeding down the m25…

I was ILLEGALLY speeding down the m25 and smoked all the feds you know man is getting famous all these speed cameras want my photo. Okay so basically i slipped because I was eating KFC and I FRAUDULENTLY claimed all the repairs back on you. sorry for lying. :3

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Impossible to speak to anyone helpful

Impossible to speak to anyone helpful, charged through the teeth for cancellation, just because they can I suppose. Avoid at all costs, use only if an absolute last resort.

December 8, 2025
Unprompted review
Lexhaminsurance logo

Reply from Lexhaminsurance

Hi,

Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered.
We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further.

Kind regards

Lexham Insurance

Rated 5 out of 5 stars

very easy to work with and had no…

very easy to work with and had no problems my plolicy got cancled and had no problem at all getting another quote much recomend

December 1, 2025
Unprompted review
Lexhaminsurance logo

Reply from Lexhaminsurance

Thanks for taking the time to leave us a review, we really appreciate it!

Rated 5 out of 5 stars

In my bad situation

In my bad situation, you guys give me insurance thank you very much

December 3, 2025
Unprompted review
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Reply from Lexhaminsurance

Thanks for taking the time to leave us a review, we really appreciate it!

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