Lextons Estate Agent Reviews 144

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Cannot thank Michelle from Lexton Lettings enough, she was so lovely and extremely helpful throughout our entire moving process!

Rated 1 out of 5 stars

Avoid, Avoid, Avoid! Having viewed a property previously the same week with Lextons I was amazed to be told whilst on a viewing we would not be considered for any offers made unless we list our sale w... See more

Rated 1 out of 5 stars

Would give zero if I could. Never deal with Lextons unless you conduct all conversations by email. Get it in writing. Completed with them today. Very unpleasant experience. Would never buy or sel... See more

Rated 5 out of 5 stars

Tina, the branch manager, in the Kemptown branch of Lextons was absolutely fantastic at every stage of our purchase. She facilitated the negotiation stage being fair to both vendor and purchaser. She... See more

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Company details

  1. Real Estate Agency

Information provided by various external sources

Think you know estate agents? Think again At Lextons we don’t do sales-speak, flamboyant promises or tricks of the trade. What we do, is give straight-talking advice, accurate valuations and a personal service to help you move quickly and efficiently. Our team has many years’ experience selling homes in both prime central London and Brighton & Hove. Offering a tailored service, you will find we’re friendly, professional and committed to helping both buyers and sellers achieve their property dreams. So, whether you’re selling your property or looking for your new home, you could choose one of the many estate agents in Brighton & Hove. But, if you’re serious about making the move, you will choose Lextons.


Contact info

3.5

Average

TrustScore 3.5 out of 5

144 reviews

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Rated 5 out of 5 stars

Simon Caplin is a first rate…

Simon Caplin is a first rate auctioneer. He was direct and straightforward (unlike many agents), explained the process well. He was honest about the advantages/disadvantages of making an offer before the auction as well.

July 16, 2022
Unprompted review
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Rated 5 out of 5 stars

Great Lettings team!

After having a very tricky situation to deal with Sophia and the whole lettings team have done a brilliant job at putting the issues to rest and giving me peace of mind.

May 30, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, Simon was proffesional throughout and had an attention to detail I hadnt seen from larger auctioneers I have used previously. I would always use thier services for properties around Brighton and the wider south coast going forward. No issues at all!

May 11, 2022
Unprompted review
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Reply from Lextons Estate Agent

Dear Sean,

Thank you for taking the time to leave a review, we really appreciate your feedback. Simon works incredibly hard to ensure an excellent auction experience. We wish you the best for the future and hope to work with you again.

Kind regards Customer Relations Team

Rated 5 out of 5 stars

Highly recommended

James and his team at Lextons were exceptional in their work on my property sale in Brighton. James saw the entire process through from our initial meeting to completion day.

James secured a very good purchase price for my property and provided a comprehensive in house advertising service with excellent professional photography, copywriting and extensive advertising across online platforms. James secured multiple viewings and carried them out personally ensuring that prospective buyers had all the information they required and James was able to answer all questions on the spot having a comprehensive knowledge of the property.

My onward purchase proved unexpectedly complicated and slow going and James went above and beyond to keep my sale on track during this time, using his expertise to help push along my purchase as well despite this not being part of his remit. James never gave up and was always on hand for a call, was easy to talk to and proactive in keeping me up to date with progress.

It's clear that James and his team are enthusiastic about and brilliant at what they do, providing a very personal, proactive and client focused service with very reasonable rates too.

There was nothing negative about my experience and I couldn't recommend them highly enough.

May 10, 2022
Unprompted review
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Reply from Lextons Estate Agent

Dear SJ,

Thank you for taking the time to leave a review, we really appreciate your feedback.

Congratulations on your new home, I am delighted to hear that you received the service expect. James works incredibly hard to ensure an excellent and personal service.

We wish you the best for the future and hope to work with you again.

Kind regards Customer Relations Team

Rated 5 out of 5 stars

Very happy with service and results.

The Lextons team successfully rented out our Hove flat for 12 months. Very happy with service and results. Professional and friendly. Will use Lextons again if and when required for any Property service.

May 10, 2022
Unprompted review
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Reply from Lextons Estate Agent

Dear Chris,

We really appreciate your feedback and I am delighted to hear that we have achieved a first class service. We wish you the best for the future and hope to work with you again.

Kind regards Customer Relations Team

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Rated 5 out of 5 stars

We recently bought a house through Lextons

We recently bought a house through Lextons and Peter was extremely helpful from start to finish. The property sale took longer than usual to go through but Peter was reassuring and on hand to help in any way he could to try and make it as stress free as possible, even replying out of office hours and whilst on leave where possible! I would highly recommend and will definitely use in the future.

April 20, 2022
Unprompted review
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Reply from Lextons Estate Agent

Thank you for taking the time to leave a review. Peter will be delighted to hear your comments. We wish you the best and hope to work with you again in the future.

Kind regards Customer Relations Team

Rated 5 out of 5 stars

Fantastic from beginning to end

I cannot recommend Lextons Auctions enough. As a first time buyer at auction I needed more assistance than most, Simon and his team did not let me down. Simon went out of his way, every step of the way to ensure my partner and I experienced a confident bid and purchase. Simon and his colleagues are a credit to Lextons Auctions.

April 2, 2022
Unprompted review
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Reply from Lextons Estate Agent

Dear JL,

Thank you for taking the time to leave a review. Simon works extremely hard to ensure an excellent service and will be delighted to hear your comments. We wish you the best and hope to work with you again in the future.

Kind regards Customer Relations Team

Rated 5 out of 5 stars

A friendly estate agents with a good…

A friendly estate agents with a good supply of property investments. The staff are attentive and go the extra mile

April 2, 2022
Unprompted review
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Reply from Lextons Estate Agent

Dear Mike,

Thank you for taking the time to leave a review. I am delighted to hear you have received an excellent service, the team work very hard and appreciate all feedback.

Kind regards Customer Relations Team

Rated 5 out of 5 stars

The absolute BEST estate agent in Hove

The absolute BEST estate agent we have ever dealt with in Brighton & Hove, in fact, anywhere we have lived! We have bought and sold a lot in B&H over the years and we have never met anyone with the tenacity, dedication and willpower to get her client what they want and need until we decided to sell through Claudia Romano. Lextons has been exceptional to work with on every level. I genuinely cannot recommend Claudia enough - she is the most affable, professional estate agent who communicates with you brilliantly and constantly, even to deliver the grotty news, so you never feel out of the loop. Could not have asked for a better person to sell our property. I will be recommending her to everyone I know who wishes to buy or sell a property.

March 14, 2022
Unprompted review
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Reply from Lextons Estate Agent

Dear Emma,

Thank you for taking the time to leave a review and for your kind words.

I am delighted to hear you had the selling experience we would expect.

Claudia works extremely hard and is an asset to the team, she will be thrilled by your comments.

Wishing you the best and we hope to work with you again.

Kind regards Customer Relations Team

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Rated 5 out of 5 stars

This is to thank Simon Caplin

This is to thank Simon Caplin for the outstanding service I have received from him. His professionalism, courtesy and kind understanding of all my needs and concerns has been so impressive throughout all my dealings with him. His deep knowledge and bonhomie have been crucial to me. He has punctually kept me informed, responded to my emails and been a delight to work with. I am so grateful to him and would highly recommend his services to anybody looking to sell at auction.

February 24, 2022
Unprompted review
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Reply from Lextons Estate Agent

Dear Richard,

Thank you for your kind words. Simon works extremely hard to ensure an excellent service and I am pleased to hear that we delivered the service we would expect.

We hope to work with you again in the future.

Kind Regards, Customer Relations Team

Rated 1 out of 5 stars

Unless Lextons is advertising your dream home pass them by

It is good to find an Estate Agent that likes to do things face to face and not use the phone. So much so that they refuse to answer the phone or return calls. This agent also leaves properties for sale on Rightmove even when they are under offer which makes it a waste of time looking at their adverts only to be told the property is under offer. This practice makes me ignore Lextons when I am looking to buy and if I ever made an offer on a property to know that they are still advertising it does not inspire me with commitment to the purchase. Unless Lextons is advertising your dream home pass them by as there are other more committed agents out there. And as a vendor why go to an agent that does not answer the phone to prospective buyers – a waste of time and money. Lextons need more professional staff and better customer service. BEING UNABLE TO LOCATE MY RECORDS IS YET ANOTHER ISSUE WITH YOUR CUSTOMER SERVICES AND ADDS TO MY REVIEW ABOVE. I WOULD SAY AVOID BUT THEY ALREADY DO THIS BY NOT PICKING UP THE PHONE

February 18, 2022
Unprompted review
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Reply from Lextons Estate Agent

Dear Rob,

Thank you for making us aware of this. Unfortunately, we have been un-able to locate your details anywhere on our database, enquiry e-mails or voicemails. It's disappointing to read that you felt your experience with Lex-tons was not the premium standard we are known for.

There could be some confusion with our processes, but we would love to discuss it more. It would be fantastic to speak with you further to address any issue you may have, please e-mail customercare@lextons.co.uk.

Kind Regards, Customer Relations Team

Rated 5 out of 5 stars

Had a very good experience with…

Had a very good experience with Lexton's from initial valuation through to completion. I was kept up to date with feedback from the viewings and always got quick responses for any questions along the selling process.
Oli smashed it, keep doing what you're doing!

February 5, 2022
Unprompted review
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Reply from Lextons Estate Agent

Dear Joe,

Thank you for taking the time to review Lextons. Your comments are greatly received. I am pleased to hear that we delivered the service we would expect.

Kind Regards, Customer Relations Team

Rated 5 out of 5 stars

Professionalism, Responsiveness, Quality

Excellent, friendly and incredibly professional service form James at Lextons. The whole process was smooth and simple with clear step by step guidance, prompt answers to my many questions, and always with advice on hand when needed.
I will be recommending to friends - especially other first time buyers. Thankyou!

January 24, 2022
Unprompted review
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Reply from Lextons Estate Agent

Dear Alex,

Thank you for taking the time to review Lextons. Congratulations on your new home. James works extremely hard to ensure an excellent service and I am pleased to hear that we delivered the service we would expect.

We hope to work with you again in the future.

Kind Regards, Customer Relations Team

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Rated 5 out of 5 stars

Lextons and special mention to Claudia…

Lextons and special mention to Claudia did a very professional job in selling my late Fathers property . Claudia has her finger on the property market pulse she has a professional but friendly approach and tells you how it is. I would highly recommend their services and would use them again without hesitation.

January 13, 2022
Unprompted review
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Reply from Lextons Estate Agent

Dear Mark,

Thank you for taking the time to write a review. Claudia will be delighted to hear your comments.

We strive to to deliver a personal service to help you sell quickly and efficiently and I am pleased to hear that we delivered the service we would expect. We would be delighted to work with you again in the future.

Kind Regards, Customer Relations Team

Rated 5 out of 5 stars

Best experience ever thanks to Claudia

We have just completed on our sale and our experience was fantastic.
Claudia has done an incredible job, she is very personable, caring and attentive to details.
She has made our selling experience as smooth and easy as possible. She is honest and reliable and the best agent I have met. I would sell with her tomorrow again if I had too and would definitely recommend her service to everyone I know (or not).

December 7, 2021
Unprompted review
Rated 5 out of 5 stars

Happy to Recommend James at Lextons (Buy-side Review)

Can highly recommend James at Lextons, Hove. We just bought a property they were marketing, and whilst I fully appreciate the agent is acting for the seller, not the buyer (and I bear this in mind in writing this), perhaps a buy-side view is also useful? Anyway, from my perspective I found James to be responsive, honest, and a stand-up guy. (Regrettably, I really couldn't say the same about all the agents I came across during my search for a house to buy in Brighton/Hove!) The main aspect I appreciated was his communications, which were always friendly and timely. His follow-up service after we bought was pretty good too, although he was rather hamstrung by the fact that the seller was no longer providing assistance and information, so what he could do for us post-completion was relatively limited. But at least he tried! All in all, James fully deserves his 5 star review. Thanks for being an honest and decent agent. And best of luck for the future. Simon.

December 4, 2021
Unprompted review
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Rated 5 out of 5 stars

Re: Property Management

Re: Management Lettings -
The person who manages the property I let is extremely efficient, polite, has excellent customer service skills and generally a really lovely

She always keeps in communication and updates, if she says she will do something she does and has a real can do attitude about her and a happy one at that. A real pleasure to communicate with and a great asset to the company

December 2, 2021
Unprompted review
Rated 5 out of 5 stars

Superb service through a complicated sale

We recently sold a property in Brighton through Lextons following a failed attempt with another agent. The service provided has been nothing short of superb as we went through, what became, a complex sale process. Both parties had difficulties with their solicitors and without Lextons' constant chasing and helpful interventions it is very likely that the sale would not have reached completion. Would highly recommend to anyone selling in the area.

November 30, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic A+

Fantastic, professionally run local estate agents / Auction house.
Simon who leads the team is brilliant and extremely professional. I believe he went over and beyond in his role.
Nothing was ever to much trouble.
He even sourced a solicitor to read my legal pack and on the day before the auction on probably his busiest day, took time to show me the property again.
I would fully recommend Lextons and again i give high praise to Simon and his team. Kind regards Peter Howey

October 5, 2021
Unprompted review

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