Person on the phone was helpful. However, he is obviously in a call center. Between the background noise and his accent it was very difficult to understand him.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Staff is nice but getting work requires days -week to finalize approval and move forward. I have emergency calls still it takes time. Customers service only reads whats on my screen. Resolution he... See more
Company replied
This service has been great to work with and we were happy to renew for another 72 months. The rep Marc Wagner was knowledgeable about the service and costs and made renewing simple. I highly recommen... See more
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Kieth Gordon called us while we were online looking at what Liberty Home Guard offers, we spoke to Kieth and asked numerous questions ,he took the time to explain the plan we were interested in and t... See more
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Company details
About Liberty Home Guard
Written by the company
Protect your home’s most valuable systems and appliances.Starting at $1/day
Liberty Home Guard have been rated the #1 Home Warranty Provider by the U.S. News & World Report and received an A grade from The Better Business Bureau.
Liberty Home Guard is committed to revolutionizing the home service industry by providing customers with outstanding service and cutting edge technology to increase ease and efficiency in the home warranty process.
Contact info
Brooklyn, NY, USA, 11234, Brooklyn, United States
- (833) 544-8273
- service@libertyhomeguard.com
- www.libertyhomeguard.com
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabio was very helpful and made the…
Fabio was very helpful and made the process very easy.
July 23, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your kind feedback! We’re delighted to hear that Fabio was very helpful and made the process easy for you. We’ll be sure to share your appreciation with him. Thank you for choosing Liberty Home Guard!
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Unresolved six week leak
I have spent upwards of six weeks trying to resolve a home issue a plumbing leak and bad pump. It’s too much information to capture here than I can.
Despite having certified person to do the job and who bid the job liberty decided to send a second person because they didn’t want to pay the first plumber. Now I’m starting the claim all over and the leak and bad pump still aren’t fixed
June 10, 2026
Unprompted review
Reply from Liberty Home Guard
Hello Brad Bolstad! We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right. Thank you for letting us know about this issue.
31 days to replace AC
I have been a real property owner for almost thirty years. In that time, I have had several home warranties. Liberty Home Guard ("LHG") is my current provider. LHG is the worst home warranty company I’ve ever dealt with. LHG showed no regard for me or my family’s welfare. It took 31 days, over 30 phones calls, 15+/- emails, as well as texts and "AI chats" to have my AC system replaced. What LHG doesn't tell you is that every time the claim moves from one department to another, they "give" themselves 24-48 hours to "respond"/move the claim on. Most of the company representatives I dealt with were uncaring and dismissive. Kam and Moises were the only exceptions. I can't, in good conscience, recommend LHG as dealing with them caused me an emotional and mental toll that is not worth the cost.
July 11, 2026
Unprompted review
Reply from Liberty Home Guard
Hello Stephanie Simmons! We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved. Thank you for bringing this to our attention.
The agent was very patient and helpful
July 23, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your feedback! We're happy to hear that our agent provided patient and helpful service. We appreciate your kind words and are grateful for the opportunity to assist you. Thank you for choosing Liberty Home Guard!
Fabio was able to review the claim on…
Fabio was able to review the claim on the spot and to clarify the current step in the process. Finally someone that could walked through the process after 6 failed calls.
July 22, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for taking the time to share your experience and for your wonderful 5-star review! We're so glad Fabio was able to step in, review your claim, and clearly explain the next steps in the process.
We understand how frustrating it can be after multiple unsuccessful calls, and we're happy to hear that Fabio was able to provide the clarity and support you deserved. We'll be sure to share your kind words with him they'll mean a lot.
Thank you for choosing Liberty Home Guard. We're always here whenever you need us!
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Reply from Liberty Home Guard
Thank you for your kind words! We're so glad to hear that you found the claims process easy and reasonable. We truly appreciate your trust in Liberty Home Guard and look forward to being there whenever you need us.
I was told explicitly that I am getting…
I was told explicitly that I am getting the same coverage that I currently have. It can also be confirmed on the recorded line. But when I get the agreement it does not have the ad on items. Another issue is they always try to oversell using scare tactics like price will go up so buy today for next 3 or 5 years. Very frustrating. I have been on hold for over 10 minutes as I write this review to resolve the ad on item issue which should have taken care of at the time of renewal.
July 22, 2026
Unprompted review
Reply from Liberty Home Guard
Hello ! Thank you for your feedback, and we’re truly sorry to hear about your experience.
We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at support@libertyhomeguard.com with the subject "Trustpilot Review - Vinay Mehindru" Include your policy number or full name in the email so we can locate your account and expedite the resolution process. We are committed to improving your experience and hope to resolve this matter swiftly.
I had a very disappointing experience…
I had a very disappointing experience with Liberty Home Guard. I filed my first claim and quickly realized the claims process is far too slow. First, they send a technician to diagnose the issue. Then you have to wait for the technician to submit the diagnosis, wait again for Liberty Home Guard to review it, and then wait even longer for a determination before any repair can move forward.
When you have a broken appliance or home system, you don’t have days or weeks to sit around waiting for multiple layers of approval. The entire process is frustrating and inefficient.
Unfortunately, because of this experience, I decided to cancel my home warranty. I was looking for peace of mind and prompt service, but that’s not what I received.
July 20, 2026
Unprompted review
Reply from Liberty Home Guard
Hello ! Thank you for your feedback, and we’re truly sorry to hear about your experience.
We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at support@libertyhomeguard.com with the subject "Trustpilot Review - Kody" Include your policy number or full name in the email so we can locate your account and expedite the resolution process. We are committed to improving your experience and hope to resolve this matter swiftly.
Reply from Liberty Home Guard
Thank you for your wonderful feedback! We're delighted to hear that Luis Pena provided you with pleasant and helpful service. We'll be sure to share your kind words with him, and we appreciate you choosing Liberty Home Guard!
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Eric Voelker provided excellent…
Eric Voelker provided excellent customer service. He helped correct a few issues with my billing. All the while, Eric was very pleasant and understanding. Well Done Eric!
July 21, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your experience! We're thrilled to hear that Eric Voelker provided excellent customer service and was able to resolve your billing concerns with professionalism and care. We'll be sure to pass along your kind words to Eric thank you for choosing Liberty Home Guard!
Formal Complaint - Deceptive Trade Practices and Bad Faith Claims Handling
I am filing this formal complaint against Liberty Home Guard (LHG) for bad-faith claims handling, breach of contract, and deceptive trade practices regarding my residential service contract. LHG has engaged in a pattern of misrepresenting their contract terms, denying a claim based on an unverified diagnosis, and utilizing coercive settlement tactics to avoid paying the $1,500 policy limit for a covered air conditioning failure during a Texas heatwave.
February 20, 2026
Unprompted review
Reply from Liberty Home Guard
Hello Wesley Zielicke! We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns. Thank you for taking the time to share your experience.
Great experience with Liberty
When I placed my claim, Liberty got back to me in less than 24 hrs. They determined over the phone that my garbage disposal needed to be replaced — which saved time and money on unnecessary technician visit and expense. The cost/coverage for the replacement was thoroughly explained and then I was patiently guided through the process of accepting the new item. Liberty took care of finding a comparable replacement item, ordered it, and chose the company to install it and remove/discard the old one. The cost of the new garbage disposal and all but $50 of the installation/removal charge is covered by my Liberty policy! They made it super easy and saved me a lot of money!
July 21, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your experience! We're thrilled to hear that Liberty Home Guard was able to make your claim process simple and efficient, from quickly assessing your garbage disposal issue to coordinating the replacement and installation. Providing clear communication, convenient service, and valuable coverage for our customers is always our goal. We truly appreciate your trust in Liberty Home Guard and are happy we could help save you time and money!
Awesome job thank you
July 8, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your kind words! We're happy to hear you had a great experience with Liberty Home Guard. We appreciate your support and are always here to provide reliable service when you need us. Thank you for choosing Liberty Home Guard!
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Reply from Liberty Home Guard
Thank you for your feedback! We're pleased to hear that your renewal process with Liberty Home Guard was smooth and convenient. We appreciate your continued trust and are grateful for the opportunity to continue protecting your home. Thank you for being a valued customer!
Satisfied Customer
Sam was professional and offered me 3 options. He was ultimately able to resolve potential barriers of me being able to maintain service.
July 20, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your experience! We're glad to hear that Sam provided professional and helpful service while working with you to find the right solution. We appreciate his dedication to resolving concerns and making sure you had options to continue your coverage. We'll be sure to share your kind words with Sam. Thank you for choosing Liberty Home Guard!
Signed up with Keith this morning
Signed up with Keith this morning. I was having major issues with my current home warranty company. Keith was very knowledgeable about the industry. Sold me on Liberty Home Guard having customer service calls handled in the U.S and a 24 hr. Emergency number. With my current provider, I get a new person every time I call so it always seems like I'm starting all over.
July 20, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for choosing Liberty Home Guard and for sharing your experience! We're delighted to hear that Keith's industry knowledge and professionalism helped make your decision an easy one. Providing responsive customer support and dependable service is something we take great pride in, and we're excited to have you as part of the Liberty Home Guard family. Welcome aboard!
Stephanie was very patient and kind…
Stephanie was very patient and kind with helping me navigate my claim process and resolution. Your company is blessed to have her on your team.
July 20, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your thoughtful feedback! We're delighted to hear that Stephanie provided such patient and kind support while helping you through your claim process and resolution. We'll be sure to share your wonderful comments with her she'll truly appreciate the recognition. Thank you for choosing Liberty Home Guard!
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Reply from Liberty Home Guard
Thank you for your feedback! We're happy to hear that you found our team helpful. We appreciate your support and thank you for choosing Liberty Home Guard!
Reply from Liberty Home Guard
Thank you for your kind words! We're thrilled to hear you received excellent service. We truly appreciate your trust in Liberty Home Guard and look forward to serving you again whenever you need us.
Lucas Marin helped me in less than 5…
Lucas Marin helped me in less than 5 minutes. Was expecting to be on phone long time on A Sunday . Thank you Lucas
Dottie
July 19, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you, Dottie, for your wonderful feedback! We're so glad to hear that Lucas Marin was able to assist you quickly and efficiently, especially on a Sunday. We'll be sure to share your kind words with Lucas. Thank you for choosing Liberty Home Guard!
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