Liberty Mutual Reviews 

Website very easy to use. Like the monthly amount.

My claim is being handled promptly and useful information is being sent to me by Liberty. It's been less than 1 day and I've already received several text messages and emails with various pieces of information. I appreciate getting a claim # and explanation of coverage from Liberty so early in the process. Thank you.

Easy to get
Affordable

Everyone I spoke to was very patient and helpful and was able to connect me to the right person to help me resolve my problem. When you know very little about technology, it can be frustrating. Rodrigo was very helpful in connecting me to Right Track.

We are senior citizens with clean driving records. We have 2 vehicles, when we called to let you know that soon we will only have one vehicle, we were informed that our auto insurance would go up!!! We have our homeowners insurance with you also. You will NOT have us much longer as clients. Your idiot commercials say, "only pay for what you need". There's our feedback for you!

Everything went well as discussed in that telephone call on June 28, 2026. thank you.

Fast, dependable, easy access to information, and courteous, friendly staff.

I appreciate the reminders of withdrawal from my account.

Failed doing it online, some of the questions they ask are impossible to answer, like date you bought insurance with current company, date you passed drivers ed 55 years ago really ? What good are great rates if you can't buy it. I'll just buy local & not save any money.

I would go lower if I could. Trash company. Talked to 4 different agents over the course of a couple weeks trying to secure insurance and never once did they mention me not having insurance for a few weeks would not allow me to purchase insurance with them. (old insurance company renewal was coming up and elected to look elsewhere). Strung me along for weeks, then the last guy tells me if I want to get insurance with another company and show them then they can work with me. dafuq? yea let me pay another company so I can then pay you for the same service? dogshit company.

I filed this with the BBB.
I was driving my mothers car because she just had brain surgery and I was helping her by going to get her meds. She has a very narrow garage and I scraped the front bumper and passenger side of the car on the metal pole from her garage door opener. I was flustered by this and backed into an electric pole across the narrow road that she lives on. Her insurance company Liberty Mutual has had me explain to them what happened 3 times on a recorded line and I even fill out a form on their website. I’ve told them exactly what happened. Now they are saying that I didn’t tell them about the damage on the side of the car so they are not going to pay for it. I very clearly did explain all of the damage to them. Her car is a 2025 and had no damage prior to this incident. They even tried to get my insurance to pay, but thankfully I use Geico and they said “no. The insurance covers the car not the driver.” Nicole Gibbs is the insurance adjuster who is saying that I didn’t tell them about all of the damage. My husband was next to me when I talked to them every time and he even understood the damage. Now we are trying to get help from my mothers agent who looked at my mothers house on Google earth and he understands what happened. They are just trying to lie and not cover her car. What is she paying them for?

Reference to Claim # 061801652 Bonnie who referred me to claims on a ? Timothy my in house adjuster Where good by me tku

Very polite and understanding gentleman I got on the phone and spoke clear and explained everything perfectly to me.

I was hit by a car at a stop light two weeks ago. The owner has Liberty Mutual insurance. I had to play phone tag for days to even make a statement. In the past 24 hours, my car stopped working, alternator sparking and battery dead. I texted the claims adjuster yesterday around 3 pm, then again today, left two voicemails, and called multiple times. The response I received was thought the investigation is pending and they will reach out to me when it's complete. In the meantime, there have no solution for having my vehicle inspected or fixed and have not provided a rental.

Very courteous, customer service
It help to update my policies and explain and I was able to understand.

Easy to tap appropriate data

They get things done quickly and efficiently. They do what they say they will do. Great service on every claim we’ve had. On a claim that went to arbitration, they won the case for us. Refunded our deductible and the other insurance company had to pay for our claim. Communication with us is outstanding.

Your agent was knowledgeable and professional and able to resolve all of my issues easily with no stress.

I was insured with Liberty Mutual for more than 17 years, with my premiums paid through payroll billing. Unfortunately, Liberty Mutual and Mercer no longer offer payroll billing, but I was never properly notified of this change.

I was told that once my policy renewed, my billing would be switched to direct billing through my payroll. That never happened. Instead, Liberty Mutual canceled my policy without giving me a fair opportunity to make payment arrangements or correct the issue.

After 17 years as a loyal customer and paying nearly $18,000 in premiums a year, I was simply dropped. This experience made it clear that my loyalty was never valued. I was treated as nothing more than another payment contributing to the company’s bottom line.

Good customer service. Account website is easy to navigate. However, premium costs have risen so much that they have become a financial stress on my family's finances.