After I received test results, I was a bit disappointed as I almost didn’t have any allergies or intolerances even I had known that I had them. Good I had consultation with nutritional therapist M... See more
Company replied
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See what reviewers are saying
Lifelab had a 30% discount so I paid about £60 for some lifechanging allergy results. I had been told my entire life I was severely allergic to eggs and nuts and at the age of 32 hadn't eaten anything... See more
Company replied
Fab fab fab! Always wondered what I could be intolerant to and finally I know! Excellent turn around, great to deal with and very professional. If you've been thinking about it just do it cause... See more
Company replied
The actual test results appear to be quite good. However it is extremely frustrating when you message them as to why it is taking so long to receive some results and their standard response (cut and p... See more
Company replied
Company details
About Lifelab Testing
Written by the company
Who are we?
Your health is a commodity, affecting everything we do and when we’re feeling good we tend to take it for granted. Being proactive is about managing your health so choose the best, easiest and most reliable solution for you: Lifelab testing™.
In no way affiliated with Life Labs in Canada.
Our values and our mission
We know the excitement of receiving your test results and finding out exactly which allergens you’re sensitive to- and we also know how powerful these insights can be as you shape and mould your diet to live a better, healthier life. We want more people to feel empowered to start their own wellness journey.
Our company is part of the global health and wellness group Healthy Stuff Online Limited and we have 15 years experience helping people identify problematic allergens via our at home tests. Our global network enables us to distribute the highest quality tests to anyone who needs them worldwide.
What we offer
At Lifelab’s inception, we offered scientifically validated Allergy and Intolerance tests to customers. Since then, we have listened to your feedback and expanded our product portfolio to offer you even more specialist health tests such as:
- Vitamin D Tests.
- Thyroid Tests.
- Liver Function Tests.
- Menopause Tests
- Prostate Health Tests
- Ovarian Cancer Tests
- Colon Cancer Tests
- Inflammatory Bowl Tests
Visit our website Shop Allergy & Intollerance Tests Shop Health Tests
Contact info
Derby, United Kingdom
- 01332 321892
- info@lifelabtesting.com
- www.lifelabtesting.com
3.9
Great
195 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The ladies at lifelabs on Tranquille in…
The ladies at lifelabs on Tranquille in Kamloops are always great.my favorite is Violetta.she goes above and beyond and is always so pleasant.they are short staffed and very busy and always treat me right.thank you Violetta and all the other techs working at this location.you are all great.
June 2, 2023
Unprompted review
Reply from Lifelab Testing
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our team.
Thanks again for the great review!
Donna,
Customer Service Manager
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Booking Issues
I am giving Alex 5 stars for his prompt response and for instigating a querie regarding why I can’t make an online booking.
But Lifelabs booking app gets zero… 0/5 stars for recurring problems when I need an appointment.
May 20, 2023
Unprompted review
Reply from Lifelab Testing
Thank you for your review.
We are sorry to hear you have not had a good experience. Your review appears to be about a different company - we are Lifelab Testing, an online-only allergy testing company in the UK. We do not have a clinic or take appointments as we dispatch home test kits for customers to mail back to our lab.
If you would be so kind as to remove this review and post it on the profile for the correct company so that the right people are made aware of the level of service you've had.
To clarify, this review is for the wrong profile, and is in no way a testament to the high level of service Lifelab Testing offer with our 24/7 customer service and trained lab staff. Thank you. For more information, please contact us on info@lifelabtesting.com
Dangerously restrictive diet advice
Delays to lab turn around - had to be regularly chased
Results are not accurate - you cannot test intolerances by blood test. An appointment with allergy consultants revealed I only have 2 allergies.
Life labs food restriction advice would have left me with an extremely limited diet, despite already having lost a considerable amount of weight due to health issues i was trying to make sense of. Something life lab were informed of.
This fed my anxiety around foods. For some, this can lead to disordered eating and poor relationships with food.
July 6, 2022
Unprompted review
Reply from Lifelab Testing
Hi Laura, thank you for your review.
I am very sorry to hear you are not completely satisfied with the testing.
Our team have reached out via TrustPilot for more information related to your order, so that we can best help you.
If you have any questions or queries in the meantime, please don't hesitate to reach out to info@lifelabtesting.com
Donna,
Customer Service Manager
Very happy with their customer service.
March 17, 2023
Unprompted review
Reply from Lifelab Testing
Thank you so much for reaching out and giving us five stars! We are very proud of our LiveChat team, so we will pass this on to the team straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with!
We're so pleased that you chose our service, our own accredited laboratories, and the scientific team continuously innovates and ensures quality with our large range of testing. We also partner with approved labs and test manufacturers to bring you the very best health insights at home including liver functionality, iron deficiency, and Vitamin D testing.
If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com
Thanks again for the great review!
Donna,
Customer Service Manager
Excellent service
I suffer with bloating and gas and have tried to eliminate certain trigger foods from my diet myself, a friend recommended me to lifelab and I had the full body test. It was easy to order and it arrived quickly and was easy to follow. I thought the results would come in an email and it was only when I went into my account that I realised that the results were available on line! Anyway a few Allergys and a lot of intolerance results set me to wondering what I was supposed to eat and in a bit of a flap🤔back on my account and realised I was entitled to a half hour nutritionist phone consultation. I have spoken to Lorraine this evening, she was extremely Knowleable and helpful and gave me loads of tips and advice, I can't thank her enough. An excellent service throughout.
February 9, 2023
Unprompted review
Reply from Lifelab Testing
Hi Helen,
Thank you for your AMAZING review! ⭐⭐⭐⭐⭐
We're so glad we could get you the results you needed and our excellent nutritionist Lorraine was able to give you all the tips to help with your elimination diet!
We're so pleased that you chose our service!
Thank you for taking the time to review us, we really appreciate it!
Kensi,
Customer Service Team
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So I finally got my Lifelab Testing…
So I finally got my Lifelab Testing allergy and intolerance results, my first sample I didn’t give enough blood, plus Royal Mail postal strikes Christmas and new year, oh and I forgot to activate my second test 🙈 but after the lifelab team did some investigation I got my results!
I had a feeling Tomatoes and eggs would be on there as both these set off my geographical tongue, cabbage and green beans threw me a little bit these are both mild intolerances so not to worried, horse hair was a surprise but I’ve never been around horses so I wouldn’t have known! Cashew nuts I only eat in small amounts so was surprised to see I was highly intolerant to those.
I’m going to eliminate most of these foods from my diet and see if my digestion improves, I’ve had tummy issues for most of my adult life so hopefully this will help improve those symptoms!
All this from a simple scratch of a finger.
January 4, 2023
Unprompted review
Reply from Lifelab Testing
Thank you so much for reaching out and leaving this review Erin! As a business, we need reviews to help others know how we work, and the standard of service we offer, so 5 stars really can go a long way!
As a specialist provider of food intolerance tests, allergy tests, and home health tests, we are proud to be the UK’s highest-rated Allergy Testing Company, so thank you for taking the time to reach out.
If you do ever want to chat about your results with a nutritional therapist, do reach out on info@lifelabtesting.com for us to book in your appointment.
Reply from Lifelab Testing
Thank you so much for reaching out and giving us five stars Heath! We are very proud of our tests and service!
Our wide range of allergy, food intolerance, sensitivity, and health tests help you understand potential triggers and key biomarkers from the comfort of your own home, and it's reviews like yours that help us to reach more people! In fact, over 9000 people trust us every month to provide fast and accurate results, and it's reviews like yours that help us to reach other people, so THANK YOU! ⭐⭐⭐⭐⭐
I am really sorry my review went to the…
I am really sorry my review went to the wrong company. I don't know how to change that.
November 17, 2022
Unprompted review
Reply from Lifelab Testing
Hi Esther, thank you for the 5-star review!
We appreciate you taking the time to leave this review!
I had an issue with the codes and then…
I had an issue with the codes and then the fles of the documents Heather has been so quick and helpful. Thanks so much
Maria
November 13, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for your review, Maria! We are very happy to hear Heather was able to assist with your submission codes and that you found the service received quick and helpful!
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Heather was amazing and very helpful…
Heather was amazing and very helpful helping me with my query. All resolved within 5minutes. Thankyou so much ☺️
November 13, 2022
Unprompted review
Reply from Lifelab Testing
Wow Amy, thank you for the five stars! Thank you for the wonderful review, we're very proud of our 24/7 LiveChat, so we will pass on your comments to Heather on the team. We try to keep our process as simple as possible, so to hear you were sorted within 5 minutes is amazing.
Heather was very helpful and gave me…
Heather was very helpful and gave me all the information I needed!
November 13, 2022
Unprompted review
Reply from Lifelab Testing
Hi Gillian, thank you for your 5-star review! We are pleased to hear Heather was able to provide you with all the information you needed!
Couldn't access account
Contacted chat tonight as I couldn't access my account, Heather was really helpful in helping me do this, I also couldn't see my order, it said that it hadn't been received, spoke to Heather again, she told me that it had been received a couple of days ago and was being sorted. Very helpful
November 13, 2022
Unprompted review
Reply from Lifelab Testing
Hi Tracy, thank you for your 5-star review! We are pleased to hear Heather was able to assist and provide an update on your order!
Heather was helpful with my query and…
Heather was helpful with my query and gave me the information requested within a few minutes. Looking forward to seeing my results
November 13, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for your review, Tammy! We are very happy to hear Heather was able to help so quickly!
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I am battling with customer servives…
I am battling with customer services which is persisting in being as massively unhelpful as it can be. The phone remains permanently unanswered with a message saying the line is closed and opening hours are between 6am, and 4pm. Obviously I ring between business hours and the phone is never ever answered. The system of activating my code as on their web site does not work. Hopeless in terms of administration on every possible level. Please do not use them
November 3, 2022
Unprompted review
Reply from Lifelab Testing
Hi Kitty, thank you for your review, and we are very sorry to hear you are not satisfied with the service.
Our customer service team have been in contact with you yesterday to help you resolve your issue. The test kit was not activated by the customer before sending to our lab and therefore the kit was not linked to your account, which prevented your test results being delivered to your account.
Our customer service team worked together with our lab to locate your submission card and activated this in your account for you to ensure you received your results by the end of the day.
We are very sorry to hear you were unable to reach our team via telephone today – our telephone lines were open all day today with operators on hand taking calls from customers. However, if an operator is not available at the time of calling, your call will be placed in a queue which our automated message advises of.
We thank you for your feedback and will take your points on board for future improvements.
I was on a live chat with Paul who was…
I was on a live chat with Paul who was very prompt in his replies and very helpful.
October 26, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for the 5-star review, Manpreet! ⭐️⭐️⭐️⭐️⭐️
We are very happy to hear you were able to get a prompt response using our 24/7 website chat service.
Your kind feedback has been passed to the team!
Reply from Lifelab Testing
Thank you for the 5-star review! We are pleased Dave was able to assist you with your queries. :-)
Dave was great and quick to help
Dave was great and quick to help, no long winded answers or jargon. Just straight to it and helped clear up any confusion. Nice one Dave. We need more Dave's in this world!
October 24, 2022
Unprompted review
Reply from Lifelab Testing
Hi Dayle, thank you for the 5-stars! 😃
We are pleased to hear you could get the answers you needed using our 24/7 website chat and Dave was able to assist quickly!
Thank you for choosing Lifelab Testing!
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Live chat with Jake.
Live chat with Jake, quick to answer my query and immediately dealt with it. Great service.
October 19, 2022
Unprompted review
Reply from Lifelab Testing
Hi Bobbie, thank you for the 5-star review! We are very happy to hear Jake was able to assist with your query so quickly!
Live Chat with Paul
I just had a Live Chat with Paul. He answered my questions & checked into my couples order & sent me barcodes, since I was not able to open the files I downloaded. Great experience!!
October 16, 2022
Unprompted review
Reply from Lifelab Testing
Hi Claire, thank you for your review! We bare happy to hear you're pleased with the service and Paul was able to help with your order!
Very helpful!!
Paul was very helpful and friendly! Sorted out my issue very quickly!
October 18, 2022
Unprompted review
Reply from Lifelab Testing
Thank you for your 5-star review, Jessay! We are glad Paul could assist and you found the service friendly!
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