It was great to have a session explaining how to use the online tools available for managing my pension. I feel better informed
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Informative series of Webinars covering all aspects of WTW LifeSight Master Trust. Phil Percival was particularly clear in the Q & A sections which followed each session.
Company replied
Ref Carmel iqbal Carmel I would like to express my gratitude for the way you handled my pension transfer. Prior to your help the lifesight experience was poor at best. When you came on board and s... See more
Company replied
App is good overall, can be a bit clunky at times, e.g. when trying to change LifeSight age it often bugs out and doesn’t allow you to action it. Seems there app isn’t fully optimised for usage an... See more
Company replied
Company details
Written by the company
LifeSight is a high quality multi-employer pension trust that offers brighter futures for employees and commercial benefits for employers too.
Contact info
London, United Kingdom
- LifeSightSupport@willistowerswatson.com
- www.lifesight-epa.com
3.8
Great
368 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent customer service and genuine empathy
I contacted the Web Chat for help as I needed guidance regarding my ongoing divorce.
I was connected to LUCY.
She had wonderful empathy and supported me fully with my questions. Taking her time with me and was empathic due to my situation.
February 27, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Jane,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Lucy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
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good and pleasant customer service on…
good and pleasant customer service on chat from Amelia
February 26, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Andrew,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Amelia's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Reply from LifeSight GB - master trust pension scheme
Hi Michael,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Teddy was quick to respond and friendly
February 24, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Callum,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Carmel Restored My Faith in Customer Service
I wanted to update my previous review regarding my experience with LifeSight.
After a very frustrating start, I was recently contacted by a wonderful member of the team, Carmel, who completely changed my experience. From the moment she took over my case, she explained everything clearly and patiently, step by step. She stayed on top of the issue, checked in weekly with updates, and made sure that nothing fell through the cracks.
What stood out the most was her professionalism and genuine kindness. At no point did she make me feel confused, dismissed, or minimised. Instead, she took the time to ensure I fully understood what was happening and reassured me throughout the entire process.
Carmel handled everything I was worried about and truly went above and beyond. Experiences like this restore your faith that even within large organisations, there are people who care deeply about doing their job well and supporting customers properly.
A genuine thank you to Carmel, your help and professionalism meant a lot.
February 24, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Diana,
Thank you for taking the time to leave your feedback.
I am sorry to hear that you have not been happy with your experience so far and that you don't feel that your concerns have been addressed. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any outstanding issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
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Couldn't even send me the correct form…
Couldn't even send me the correct form that I requested.
Shall I bill them for my time chasing them up?
Idiots
February 23, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Ruby,
Thank you for taking the time to leave feedback.
I am sorry to hear you are had difficulties with the forms you requested. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any outstanding issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
I had a wonderful customer experience…
I had a wonderful customer experience with Lucas, who answered my questions promptly and efficiently.
February 23, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Angeliki,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Lucas's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Worst performing pension
Worst performing pension of the 5 I have - been in the scheme 10+ years, and it's lost money year on year. Now transferring it out - and it's a nightmare.
No customer service, response time, help or support at all, both on phone and email. From non responses on emails, even when chasing them, to passive, transactional attitude from customer "service" rep on phone with zero interest in doing anything to help.
Been trying to sort out the paperwork for transfer for 3 months now - documents are received by their office (with proof of recorded delivery) and they then contact me chasing for said paperwork. As no one wanted to bother looking for the post that had been received to their office. I've now sent everything again, recorded delivery signature and photo proof of delivery, and no response again. I look forward to not having any of my money in their company as soon as possible, but not holding out any hope for speedy resolution.
February 20, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Trish,
Thank you for taking the time to leave feedback.
I am sorry to hear you are having difficulties transferring your funds out of LifeSight. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Very poor customer experience
Automated system cannot understand a word I said. I was cut off twice. Very poor customer experience.
February 20, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Paul,
Thank you for taking the time to leave feedback.
I am sorry to hear you are having difficulties. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
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Had to call in with some queries on my…
Had to call in with some queries on my account.
The agent "Rosie" was fantastic she was polite, patient and handled all my queries. Couldn't have been a nicer experience.
Was far better than I expected and issue was resolved sucessfuly with zero stress!
February 18, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Mike,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Rosie's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
I find the LifeSight website awful
I find the LifeSight website awful. Trying to transfer funds in Oct 2024 just didn't work, kept on getting error messages. Their customer service was also terrible. Polite, and trying to be helpful, yes, but in reality no help what so ever. It took me months to resolve, with them eventually agreeing to act on an email request to transfer fund I invested into (completed in Mar 2025). The problems are on going. I would not recommend LifeSight to anyone I care about.
March 13, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Nick,
Thank you for taking the time to leave feedback.
I am sorry to hear you are having difficulties with the LifeSight website. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any issues that are preventing you from accessing your account: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Comprehensive and professional
Phil provided a very useful seminar. Comprehensive, professional, understandable, able to answer all questions
February 18, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Haleon Lifesight Pension Education
Really good experience. Learn new things. Definitely will recommend others attend future sessions.
February 18, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
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Called today to get help with filling…
Called today to get help with filling out some forms to transfer out and spoke to a lovely lady called Rosie who was brilliant. Took her time in explaining each part for me and was very patient and understanding and made it clear and easy for me. I’m so grateful as I was dreading it to be honest and wasn’t expecting to be helped much but I’ve come away feeling great so thank you.
February 13, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Becky,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Rosie's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Reply from LifeSight GB - master trust pension scheme
Hi Chris,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Lucas' manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Teddy was the second person i spoke to…
Teddy was the second person i spoke to on chat, and he really gave me the reasurance and advice that i was chasing. Not only that due to my circumstances Teddy advised me he will speed my application. Thank you teddy
February 11, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Jinda,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Jinda's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Louis was great at answering my…
Louis was great at answering my questions
February 11, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi David,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Louis' manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
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I spoke to Rosie T in the pensions…
I spoke to Rosie T in the pensions teams, she was absolutely brilliant, she helped me understand my pension pot.
Rosie listened to what I was asking and took a genuine interest in what I was wanting to know.
Thanks for your help!
February 11, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Vanisha,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Rosie's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Ref Carmel iqbal
Ref Carmel iqbal
Carmel I would like to express my gratitude for the way you handled my pension transfer. Prior to your help the lifesight experience was poor at best.
When you came on board and spoke to me in December your genuine concern took all the upset and worry away.
You apologised for the experience I had been through and said you would get it completed. From our first call you kept me informed calling and e mailing as and when you said you would.
Your courteous and professional telephone manners are a credit to you. Once again many thanks for you help
December 15, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Dot,
I am sorry to hear you had difficulties with transferring your pension. I have passed on your lovely feedback about Carmel's assistance to her manager and really appreciate you taking the time to leave your feedback.
Kind regards,
Michelle
If I could give them a zero.
If I could give them a zero I would. I have been trying to transfer a very small pension to my main scheme for the last few weeks. A typical scenario is they send a form for you to complete. You complete it send it back then hear nothing. You the send a what’s happening mail and get a response oh we need more information and another bunch of forms to complete. This has happened time and time again . They do everything possible to be unhelpful and have zero proactivity. Avoid like the plague!
February 10, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Andrew,
Thank you for taking the time to leave your feedback.
I am sorry to hear you are having difficulties with transferring your funds to another arrangement. If you are still having difficulties please email me at the following email address with your details and I will try to see where there are any issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
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