App is good overall, can be a bit clunky at times, e.g. when trying to change LifeSight age it often bugs out and doesn’t allow you to action it. Seems there app isn’t fully optimised for usage an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ref Carmel iqbal Carmel I would like to express my gratitude for the way you handled my pension transfer. Prior to your help the lifesight experience was poor at best. When you came on board and s... See more
Company replied
Called today to get help with filling out some forms to transfer out and spoke to a lovely lady called Rosie who was brilliant. Took her time in explaining each part for me and was very patient and un... See more
Company replied
Hayley is a fantastic asset for LifeSight. Where the rubber meets the road, Hayley is firing on all customer service cylinders. Her lovely Welsh accent, and consistent can do attitude, truly... See more
Company replied
Company details
Written by the company
LifeSight is a high quality multi-employer pension trust that offers brighter futures for employees and commercial benefits for employers too.
Contact info
London, United Kingdom
- LifeSightSupport@willistowerswatson.com
- www.lifesight-epa.com
3.8
Great
368 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Teddy was exceptional today
Teddy was exceptional today - he gave great advice and was extremely helpful. THANK YOU!
February 9, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
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Deferred pension queries …
Teddy was able to ask my questions quickly and provide the information I needed.
February 6, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Andy,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Transferring into Lifesight Pension
I spoke to Teddy regarding Transfer my other pension into Lifesight and he kindly helped how to use online Transferring into Lifesight. He also gave me an option if i wanted the form via email or post.
This was dealt with in a very professional manner.
February 3, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Hasmita,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Support with Lifesight…
I had conversation with Lifesight representative - Blake, supporting me with my financial questions. And she was able to answer all my queries with great support. Thank you and I hope this kind of support continues further.
January 27, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Perry,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Blake's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
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Customer service with Teddy and Chris…
Customer service with Teddy and Chris was prompt and excellent.
January 27, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy and Chris' manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Graham Atkinson of Customer Care Team
Graham Atkinson of the Customer Care team has been excellent to deal with in resolving a problem relating to a pension transfer. Courteous, understanding and knew what to do to get the matter sorted out. Has taken the time to contact me to update on progress. Many thanks Graham.
January 26, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Gavin,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Graeme's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Avoid at all costs
Avoid at all costs!
Customer service is non existent, they have been sent paperwork 4 times and still refuse to acknowledge receipt.
They take ages to reply to messages, if they even reply at all.
Dealing with this company is so stressful and nobody takes accountability for anything so it’s difficult to actually get any update or any action on anything.
October 1, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you for taking the time to leave your feedback.
I am sorry to hear you are having difficulties with paperwork. If you are still having difficulties please email me at the following email address with your details and I try to see where there are any issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Using LifeSight with the new employer
Using LifeSight with the new employer. Lucas was very quick to help with a couple of questions I had through the chat.
January 22, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
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Was treated really well,with politeness…
Was treated really well,with politeness and respect.the service was very fast and the lady was really friendly and helpful
January 19, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Phillip,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Reply from LifeSight GB - master trust pension scheme
Hi Ohi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
online live chat for advise
I had a online live chat which went very well with no problems , the guy was very helpful
January 19, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Jason,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Out of date paper system - Avoid
I am retiring in a couple of months. My broker is arranging my annuity. My personal pensions have been transferred across within days e.g. L&G who use Origo. However with WTW, they are still using out of date paper forms. These forms I promptly signed and returned only to find several days later that they forgot to include certain forms. These I again signed promptly and returned. After several more days I then get told that they could not verify my address and could I send additional proof. I promptly sent over 4 documents e.g. HMRC that had my address as proof. I find this crazy as I have worked for WTW for over 5 years and they have my address on record. All this is delaying the completion of my annuity and having a negative impact on my eventual income. Contacting those dealing with this transfer is not possible. You have to phone a helpline number which is answered in the UK but those responsible are based in Manila (Philippines) and so cannot deal directly with them. I find the whole process shocking for such a high profile company.
January 19, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Steffi,
Thank you for taking the time to leave your feedback.
I am sorry to hear you are having difficulties with transferring your funds to an alternative provider. Whilst LifeSight do not currently use Origo for completing transfers, we can complete transfers using ViaNova for certain schemes however, L&G is not one of those. Please let me know if you are still having difficulties at the following email address with your details and I try to see where there are any issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
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Lucas was extremely helpful and…
Lucas was extremely helpful and answered my queries quickly.
January 19, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Paul,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating. I have passed on your feedback to Lucas' manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
LifeSight pension power
Well it’s the first time I’ve contacted LifeSight pension they were very helpful I know they have a hard job to do at least you can get in touch online or by phone if you get stuck so that helps a lot so definitely recommend this pension provider thanks again
January 19, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Nicola,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Carmel Iqbal was superlative
Carmel Iqbal was superlative. She was indispensable in navigating the transference of my pension from the UK to the US. As well excellent comms both by phone and email, can't thank her enough.
January 16, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Jack,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating. I have passed on your feedback to Carmel's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
0 stars – avoid at all costs
0 stars – avoid at all costs
LifeSight has shown no customer service whatsoever. They refused to properly look into my issue and offered no meaningful help or resolution.
As a result, I have had no option but to consider legal action and to log a formal complaint with the Pensions Ombudsman.
This has been an extremely frustrating and stressful experience. Based on my dealings with LifeSight, I would strongly advise others to avoid them entirely and never place a pension with this provider.
January 15, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Michael,
I am sorry to hear that your experience with LifeSight to date has not been positive and I do hope that there has been progress with your complaint since your review.
Kind regards,
Michelle
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Thorough knowledgeable pension staff.
Thorough knowledgeable and friendly staff. Answered all of my questions and advised me in a simple straightforward way. They stayed on the phone guiding me through all stages of use despite my difficulties.
I could not have wished for more helpful friendly staff.
I thank ANJ in particular. Nothing was too much effort. Answered all of my questions.
Thank you.
Kind regards. Paul F.
January 14, 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Paul,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Customer services helpful
Customer services have always been helpful and prompt including Sarah who helped me today and resolved a problem immediately.
December 23, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi John,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
I have been trying to draw down since…
I have been trying to draw down since October 2026 and get an error message. It takes 6 weeks for any reply and my latest email just advises it been forwarded onto another team.
December 18, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi David,
Thank you for taking the time to leave feedback.
I am sorry to hear you are having difficulties with accessing your funds. Please let me know if you are still having difficulties at the following email address with your details: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
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