It was great to have a session explaining how to use the online tools available for managing my pension. I feel better informed
Company replied
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Review summary
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Reviews shaping this summary
Informative series of Webinars covering all aspects of WTW LifeSight Master Trust. Phil Percival was particularly clear in the Q & A sections which followed each session.
Company replied
Ref Carmel iqbal Carmel I would like to express my gratitude for the way you handled my pension transfer. Prior to your help the lifesight experience was poor at best. When you came on board and s... See more
Company replied
App is good overall, can be a bit clunky at times, e.g. when trying to change LifeSight age it often bugs out and doesn’t allow you to action it. Seems there app isn’t fully optimised for usage an... See more
Company replied
Company details
Written by the company
LifeSight is a high quality multi-employer pension trust that offers brighter futures for employees and commercial benefits for employers too.
Contact info
London, United Kingdom
- LifeSightSupport@willistowerswatson.com
- www.lifesight-epa.com
3.8
Great
368 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Someone in a business that actually listens & "get's it" !
Following a couple of administrative issues I had experienced with my account, I was exceptionally fortunate to have had Graeme Atkinson, Senior Administrator manange my concerns.
Despite not being able to reach me initially, Graeme perserved & he was incredibly professional & understanding when he did manage to reach me.
He was also open to listening & accepting my feedback, confirming that he would absolutely ensure that it was fed up to those in his wider team, which was really refreshing to know.
Suffice to say, it is without hesitation that Graeme receives 5 out of 5 stars from me for his friendly approach & professionalism.
He really is a credit to the Lifesight epa Team.
Thank you Graeme, I really appreciate your time on the call the other day. I wish you well & Happy Christmas to you & yours.
Best wishes,
Kevin H
PS. Businesses need more people like Graeme on their teams !!
December 15, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Kevin,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating. I have passed your feedback onto Graeme and the management team.
I hope any future dealings you have with LifeSight are just as positive.
Hope you have a lovely Christmas & Happy New Year.
Kind regards,
Michelle
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Canr get on the website most of the time
Canr get on the website most of the time
December 12, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Rodney,
Thank you for taking the time to leave feedback.
I am sorry to hear you are having difficulties with the LifeSight website. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any issues that is preventing you from accessing your account: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Reply from LifeSight GB - master trust pension scheme
Hi Deborah,
Thank you for taking the time to leave feedback.
I am sorry to hear that you still have some remaining questions. Please let me know anything that remains unanswered at the following email address with your details and i will try my best to help: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Very clear and helpful explanations
Very clear and helpful explanations.
Really useful and flexible tool.
December 10, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi John,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Most informative and clear and…
Most informative and clear and wonderfully clear and well spoken info from phil persival
December 10, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Jay,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
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Pension webinar
Really clear, with examples and plain language. Thank you
December 10, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Outstanding presentation
Outstanding presentation - crystal clear and concise.
December 10, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Ian,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Shocking member experience
I think this is the worst website I have ever used and their customer service is pathetic. I have not been able to log in to my account for a week. Their verification process does not work and just says to try again tomorrow. Absolutely no contact details to call them, and no option on their website to make a complaint. The whole experience is so frustrating. A horrendous service
December 9, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Niall,
I am sorry to hear that your experience with LifeSight has not been positive and that you are having difficulties with accessing your LifeSight account.
Please confirm your details to the below email address so I can review what is causing any issues and escalate where necessary: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Avoid unless you have the patience of Mother Teresa !
The most infuriating, incompetent company I’ve ever had the misfortune of dealing with. I applied for our 25% tax-free lump sum in AUGUST, and somehow it’s now December and we’re still sat here waiting. I was told the money would be in our account on Monday within 24–48 hours — well, it’s now Thursday and surprise, still nothing.
They take a full month to respond to a single email if they need more info, dragging the process out for no reason other than pure uselessness. I’m absolutely exhausted from constantly ringing and chasing my own money. This payout was meant for Christmas — and after applying four months ago I stupidly believed it would actually arrive.
I’ve been fobbed off over and over again. The only decent person I’ve spoken to is Ben tonight, who’s at least trying to escalate it. But honestly, at this rate I’ll probably be six feet under before they finally release what’s owed to me. The whole company is an absolute disgrace.
December 4, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Helen,
I am really sorry to hear that you've not had a positive experience with LifeSight are still trying to access your money through retirement.
Please email me at the below email address confirming your details so I can review to see what is causing any possible delay and to try and escalate: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
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Excellent presentation
Excellent presentation, gave me lots to think about on retirement options and investments.
December 1, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
WTW Planning for Retirement briefing …
Very well presented and useful information on planning for Lifesight retirement options
December 3, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Really helpful clear and concise run…
Really helpful clear and concise run through of the various options open as we plan towards retirement highly recommended
December 3, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Judy,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
I never had the opportunity to learn…
I never had the opportunity to learn about pension, retirement and so a super thank you for the comprehensive insights! I have now a great starting point to learn and discover more!
December 3, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Tania,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
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Reply from LifeSight GB - master trust pension scheme
Hi David,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Fantastic service from LifeSight
Fantastic service from LifeSight over a call helping me with an administration task. Spoken to many of the team who are super and professional, Jay, in particular as well who is also providing an above and beyond service. Thank you
November 25, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Introduction to Lifesight
A very informative and professionally presented introduction. As someone who’s spent much of the last 30 working years with his head buried in the sand when it comes to pensions and related requirements, this has immediately opened my eyes and provided instant encouragement with a clear pathway to get my affairs in order.
November 26, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Mike,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Very informative
Very informative, helpful reminders on preparing for retirement.
November 26, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Alison,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
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Good overview of Lifesight
November 26, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Andrew,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Great customer service & expertise
The customer service, with its friendliness and help on the phone, was outstanding, and the high expertise in the management of my pension funds is greatly appreciated. Thanks especially to Sarah, who guided so warmly and fluently through the information, the installation of the app, and the next steps.
November 25, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Helpful and responsive customer…
Helpful and responsive customer support, very painless!
November 24, 2025
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Joseph,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
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