David Barash was the sales person. I can't say enough about how great he was. He was caring, compassionate, and had a wealth of experience. I had done my homework researching chair lift companies an... See more
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Review summary
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Excellent experience. I knew what I wanted (used Bruno chair lift). initial sales call to installation was eight days. Sales person and installer were competent and a pleasure to deal with. Equipm... See more
Steve came out the day after a huge snowstorm to discuss a plan to place a wheelchair ramp on our property. He came up with a great plan so it didn't cover a lot of the yard. After sending in a deposi... See more
We are so happy with our new chairlife, installed by Lifeway Mobility. I did my homework on this product and contacted Lifeway for measurement, selection, and installation. They did a quick and perfec... See more
Company details
- #4 of 20 best companies in Mobility Equipment Supplier
- #2 of 8 best companies in Disability Equipment Supplier
- #1 of 2 best companies in Elevator Service
About Lifeway Mobility
Written by the company
Live. Life. Independently.
Lifeway Mobility offers a variety of mobility and accessibility solutions to improve safety and provide independence for individuals with limited mobility in California, the Mid-Atlantic, Midwest, Rocky Mountain region, Southeast, and Southern New England. At Lifeway Mobility, our primary goal is to understand the accessibility needs of our customers and their caregivers and then to identify the appropriate solutions that will meet those needs.We provide stair lifts, wheelchair ramps & lifts, and transfer aid solutions in all locations, residential elevators, and bathroom modifications in select locations.
Lifeway Mobility strives to provide every customer with a 5-star experience, from initial contact to installation. Our local teams also offer service installation, so you'll always have someone to call should you run into any issues.
We're proud to be recognized as the "Best Stair Lift Company" by the National Council on Aging & US News and have a 4.8/5 rating with over 10,000 reviews and counting from real customers across the U.S.
For additional reviews specific to our two core main products, please use the links below.
Stair Lift Reviews: https://www.lifewaymobility.com/stair-lift-reviews/
Wheelchair Ramp Reviews: https://www.lifewaymobility.com/wheelchair-ramp-reviews/
Home Elevator Reviews: https://www.lifewaymobility.com/home-elevator-reviews/
You'll also find video testimonials, where customers share how their accessibility solution from Lifeway Mobility improved life at home and has changed their lives for the better.
To schedule a free consultation, please contact us directly or visit our website. We look forward to helping you and/or your loved ones live life independently.
Contact info
4.8
Excellent
3K reviews
Replied to 73% of negative reviews
Typically replies within 1 week
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The sales person and the installers…
The sales person and the installers were easy to deal with. The instaler AJ with his trainee were very detailed oriented.
February 25, 2026
Our technician John was extremely…
Our technician John was extremely thorough and efficient on installation. He was so kind and patient with explaining and demonstrating how the stairlift worked to my 98 year old grandmother who just came home from the hospital. Great customer service, very happy!
February 25, 2026
Unprompted review
Alex did a great job at assembling and…
Alex did a great job at assembling and showing me how the lift chair works. Would recommend him and the company for sure...
February 25, 2026
Unprompted review
Fixed our chair lift
Alessandro was very courteous and is very knowledgeable
He was on time
He informed me how to maintain our chair lift
What a pleasant experience
February 24, 2026
Unprompted review
Freddie C
Freddie C. was excellent! Took his time to explain the Bruno's festures and made the entire installation process a pleasure!
February 21, 2026
Unprompted review
DO NOT BUY FROM THEM!
DO NOT BUY FROM THEM!! We had a chair lift installed on Monday, February 16th, less than 24 hours later our father passed away, without ever using the unit. It’s brand new! We paid over $5000 for the unit. I called them on Tuesday afternoon, after the initial shock of our Dad dying , in the hospital, where he had been since 2/14/26, to ask them to come return the unit. They stalled me off until 2/20/26 and then offered us a $500 refund to remove it! Talk about unethical!! This is extremely poor customer service!! We all know they will turn around and sell it, again, for $4500-5000! I was fine with a restocking fee, but not I
Over $4500! It’s absolute garbage that this is how they choose to handle it! I am disgusted by their complete lack of empathy! Even car dealers allow you to return a car!
UPDATE: We had no problem with a restocking fee. The rails are not $4500! Even with the "custom" cutting of the rails, the chair lift, itself, can be resold, and we all know it! Nice try! NO ONE HAS USED THE CHAIR, except your installer!
February 19, 2026
Unprompted review
Reply from Lifeway Mobility
We first want to say that we're sorry for your loss. Our thoughts are with your family during this difficult time.
For all the stair lifts we provide, the rails are cut to fit each staircase, which means we cannot resell them as new or “new, open box” as you described, after they’re installed. There are also additional costs incurred to have the lift removed and stored, and the rail must be cut again to properly fit a staircase in another family’s home. The amount offered ($500) is in-line with our standard policy for a lift that is less than 1-year old. Most companies in the industry will not offer any reimbursement when buying back a stair lift after it has been installed.
If you have any additional questions or concerns, or would like to discuss this further, please contact us directly @ 480.939.5359
We received excellent service from Joe…
We received excellent service from Joe Jr. on our Lifeway Mobility stairlift. He arrived on time and replaced a broken part and lubricated the stairlift. He was very pleasant and efficient. We are very pleased with the quality of his service.
February 20, 2026
Awesome Experience Thus Far
Anthony Russo was awesome with following up as I had delays from my hoa. He was patient and professional. It made this process smooth so far
February 20, 2026
Unprompted review
Reply from Lifeway Mobility
Thanks for taking the time to share feedback on your experience with Anthony. Please let us know if there is anything we could have done better to have earned 5 stars instead of 4 stars!
The curved chair is an investment in your health and peace of mind.
If you’re looking to install a curved chairlift, this is your company. I have a two-story home which I purchased eight months ago because it had this chair installed. As a mature person who had a knee injury, I was thrilled when I saw the chair and asked my husband to buy me the house. We are updating the floors, and requested they uninstall the chair for the installation. Lacie was so accommodating and technicians, Kamel and Alessandro were prompt, so careful and efficient in storing my unit in a designated area in my home. I have the beige unit and it is unobtrusive installed. Most importantly, the peace of mind it gives me in owning a two-story home is priceless. Why move to a single story home which still has thresholds that could be un manageable if hurt. This chair allows you to stay in your own home you’ve created for yourself.
February 19, 2026
Unprompted review
Professional Service
Jeremiah and Joey were very courteous and on time. Great to deal with . They are very nice gentlemen in an angry world.
I received multiple emails and reminders from Lifeway. Very efficient and professional company.
February 16, 2026
Reply from Lifeway Mobility
Thank you for the kind words about Jeremiah and Joey and for choosing Lifeway Mobility for your stair lift!
Excellent service
From the beginning, with the visit, to the quote, through the installation, excellent service. Bruce was very thorough during the initial visit and quoting. Antoine did the installation. He went above and beyond. He was very respectful to me and my home. Antoine explained how the Stairlift worked and made sure I felt comfortable using it. He a great job installing and cleaning up.
February 16, 2026
It was a pleasure working with all the…
It was a pleasure working with all the staff at Lifeway Mobility – from Rich S. (sales), to Mayelin (install coordinator), to Freddy C. & Adrian E. (installation technicians). Rich was very knowledgeable of the product best suited for my needs and easily answered all my questions. Mayelin was friendly, understanding and able to get me scheduled in a very timely manner. Freddy and Adrian were prompt, friendly, professional, and very detail oriented. They continued to test ride, and ‘tinker’ with it until they were completely satisfied everything was working perfectly. I have Freddy’s number if I have any issues. From my first call to scheduling an appointment, to the installation, the customer service was outstanding. The chair has all the features I need and I’m very happy with the Bruno Elan SRE-3050.
February 11, 2026
Unprompted review
Needed Help
I am having surgery next week and will have some restrictions on my activities (like climbing stairs) for a while. I am renting a stairlift - LifeWay offers a good price and installation was easy. Now I’m ready for my post surgical recovery.
February 16, 2026
A+++
From the first phone call for an appointment with a sales rep through installation the staff was unbelievably professional, polite and so very helpful.I would recommend Lifeway to anyone looking for a solid reputable company.
February 16, 2026
Unprompted review
Bad attitude/poor service
Technician complained he had to travel 2 hours to get to us and came in with filthy shoes that left tracks everywhere. (Don’t your employees have booties they can wear to keep customers’ floors clean?) We presented him with the bolt that fell out of the chair & he could have cared less. He didn’t investigate it or even attempt to put it back in place from wherever it came from. Told us the beeping was caused by dusty connections - cleaned them and left us with something to do it ourselves in the future. I don’t pay a rental fee of $160 a month to maintain this lift myself, nor do I intend to do so. I believe this is only the 2nd time we’ve called for service in the 3+ years we’ve rented from you. I expect better treatment than this and would prefer a different technician in the future.
February 11, 2026
Reply from Lifeway Mobility
We appreciate you taking the time to share feedback on your recent service visit. We're sorry about your floor getting dirty. We've addressed the issues you mentioned and have reminded all of our technicians to make sure they put their booties on before entering a customer's home (Lifeway provides to all team members, especially this time of year). The issues did seem to stem from the dust/debris on the connections. It's important to have the rail cleaned of dust/debris every month or so to prevent these types of minor issues with the lift. This was outlined on the installation checklist and the previous service call from February 2024. Please contact our local team with any additional questions or concerns - 860.292.1111. We will do our absolute best to ensure a better customer experience on your next visit (should you need a service visit again in the future).
Pleased up to this point but we just…Corrected problem and very pleased
Pleased up to this point but we just had our 3rd problem in 7 months. And of course it is a Friday night. Called and waiting to see how this gets resolved. Stand by
update: received a call on Sunday and appointment set for monday noon..now we see if they can fix..very pleased they responded now if they can fix....
UPDATE: Came on time and in two minutes it was working..it was a stuck footrest safety switch. Thank you
February 13, 2026
Unprompted review
The technician arrived within the time…
The technician arrived within the time "window". He clearly explained what he was doing, and answered our questions.
February 13, 2026
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