Lighting Direct Reviews 

2,746
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 267 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery services, noting that items arrive promptly and often the very next day after placing an order directly on the official website. Consumers also deeply appreciate the high quality of the products, describing them as well-designed, sturdy, and exactly as described in the online catalog. However, some people mentioned experiencing significant delays in receiving their orders, with shipments taking much longer than expected to arrive. A few reviewers also noted issues with items not matching their online descriptions or struggling to process product returns with customer support.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the brilliant quality,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting incredibly fast next-day... See more

Order

Reviewers highlight positive aspects of ordering, describing the process as very easy and straightforward... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with well-made and robust... See more

Service

Consumers find service to be positive, highlighting super efficient delivery and courteous staff. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased duo 111 3l bar pendant lighting on bank holiday weekend and arrived Tuesday morning. Assembled and fitted same day. What a stunning light. Exactly what our dining room needed. Great price, g... See more

Company replied

Rated 5 out of 5 stars

I purchased a rechargeable lamp which arrived in a timely manner. However, there was a small piece missing, I sent an email and the item arrived the following day. Well done, no fuss, no forms, just s... See more

Company replied

Rated 5 out of 5 stars

Easy to use website making the purchase of multiple items quick with an equally easy payment process. I needed to contact customer services to ask for the order to be split and I did this through... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service, friendly and helpful staff member. Super efficient service, my lights were delivered the very next day from ordering. A member of staff helped me with my choice. I wish a... See more


Company details

  1. Home & Garden

Information provided by various external sources

Lighting Direct - Browse through our wide variety of outdoor lighting, wall lights, ceiling lights, kitchen lights, bathroom lighting and kitchen lights.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(2,746)

259 reviews in the last 12 months

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Rated 5 out of 5 stars

Super fast despatch/delivery.

Placed an order at 11.05 on a Sunday morning (when the rest of the world has barely made it out of bed) and was delivered 10.20 the following morning. Free delivery in under 24 hours, with no uplift for express delivery. Remarkable! You can’t ask for better than that.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Really easy website to navigate, great choice of lights at good prices. And OMG efficient ordered on a Saturday night delivered Monday morning 😊

November 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Products well packaged. Good quality picture lights . Will definitely order again from this company.
Thank you !

November 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing service which goes beyond what…

Amazing service which goes beyond what they publish. I placed an order for an outside wall light at 9:15 in the evening which is 30 minutes after Lighting Direct's published cut off and they still delivered the following morning.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Micro sized bulkhead light!!! And rip off postage costs

I ordered a VERY expensive bulkhead light.

They charged me £4.16 postage AND PACKAGING

what came was the smallest bulkhead light I have ever seen. On looking back the dimensions are right at the bottom of the page you would seriously struggle to get a normal light bulb in this fitting.

Not only that, the glass has defects. Air bubbles from manufacturing,
The fitting itself looks sturdy. But it’s not even put together. You have to fit the bulb holder yourself.

Completely shocked by the tiny unusable size of this thing. I go onto the returns and they want to charge me £7.50 to return it. Nearly double the original charge which included packaging.

I’ll NEVER shop with these again. It was supposed to be a trial purchase to start using them. But that won’t happen.

Think I’ll be making a bank charge back claim Instead and filling out a trading standards notification through citizens advice!!

November 6, 2025
Unprompted review
Rated 2 out of 5 stars

Service was absolutely fine with…

Service was absolutely fine with appropriate communications before delivery.
Sadly the product (wired outdoor lighting set) itself fell well below expectation.
The connection wires are made of soft thin plastic and within 3 days have been destroyed by squirrels, birds, etc.
For an outdoor product I would expect robust materials. This is certainly not the case and my purchase is now beyond repair.
Would not recommend.

November 3, 2025
Unprompted review
Lighting Direct logo

Reply from Lighting Direct

I am sorry that you feel your experience shopping with us wasn’t as it should have been.
Let us know please if we can assist further.


Kind regards
The customer care Team

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Rated 5 out of 5 stars

A mark of a great company is how the…

A mark of a great company is how they act when things go wrong and Lighting Direct made it so easy to resolve an issue I flagged with them. Not only that they did it super quick. I wouldn't hesitate to buy from them again knowing I can trust them to help if needed.

November 3, 2025
Unprompted review
Lighting Direct logo

Reply from Lighting Direct

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.


Kind regards
The customer care Team

Rated 3 out of 5 stars

Nice idea but needs to be better quality

Not put up the lamp yet it. It was delivered promptly and there was too much packaging- it was well-packaged against damage but then dispatched in a huge box.
The wood on the lamp is real wood not wood effect, unfortunately the way I could tell is because of the splintered end, it had obviously not been sanded smooth. Painted finish was smooth, slightly darker than website images.
Providing it works when we put it up, we'll keep it as my husband doesn't care about this quality of finish and it's going in his office. I would have returned it.

November 1, 2025
Unprompted review
Lighting Direct logo

Reply from Lighting Direct

Sincere apologies your order arrived with the packaging less than pristine. Let us know please if we can assist further.


Kind regards
The customer care Team

Rated 5 out of 5 stars

Good price

Good price, well packed and delivered on time.
What more is there

November 1, 2025
Unprompted review
Lighting Direct logo

Reply from Lighting Direct

Thank you, we look forward to you shopping with us again soon.
Kind regards
The customer care Team

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