Excellent customer service, friendly and helpful staff member. Super efficient service, my lights were delivered the very next day from ordering. A member of staff helped me with my choice. I wish a... See more
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I ordered 2 light fittings and received the bulbs the next day, without the fittings. I spent the next 4 days requesting information on the lights to be told every day, they were being sent. I have no... See more
I am Very happy with my purchase. The light was exactly as described and shown in the picture. very good quality too. I ordered the light at 9pm & it arrived by 10:30 am the next morning!! Can’t... See more
Ordering was easy and delivery was amazing, lights are so smart and compact and look more than they cost, would def buy again from here, 10/10 happy!!
Company details
Information provided by various external sources
Lighting Direct - Browse through our wide variety of outdoor lighting, wall lights, ceiling lights, kitchen lights, bathroom lighting and kitchen lights.
Contact info
24-26 Vincent Ave, MK8 0AB, Milton Keynes, United Kingdom
- customerservice@lighting-direct.co.uk
- www.lighting-direct.co.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically replies within 2 weeks
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Amazing quality, brilliant customer service
I've bought a few lights from here and all have been amazing quality and just as pictured.
I had one issue with a product and the customer service was 100% - they replied so quickly and a replacement was with me the next day!
March 23, 2026
Unprompted review
Reply from Lighting Direct
We work very hard to provide excellent customer service so thank you for your acknowledgement.
Kind regards
The Customer Care Team
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Great customer service
Great customer service, rang to get help with the order and went out of her way to help me choose the best configuration. Arrived next day and looks and feels quality. Great product.
April 2, 2026
Unprompted review
Reply from Lighting Direct
We work very hard to provide excellent customer service so thank you for your acknowledgement.
Kind regards
The Customer Care Team
Bysta USB charge Table Lamp (camel).
Bysta USB charge Table Lamp (camel).
Excellent quality and price and a unique design. Quick delivery - very impressed and happy to recommend
March 31, 2026
Unprompted review
Reply from Lighting Direct
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review
Kind regards
The Customer Care Team
Easy site to navigate and quick…
Easy site to navigate and quick delivery. The usb lights are brilliant and installed the other light looks lovely exactly what I wanted and being installed this week.
March 31, 2026
Unprompted review
Reply from Lighting Direct
Your feedback is very much appreciated, Thank you.
Kind regards
The Customer Care Team
Looking for these - found them!
Really good price. Beautifully packed, expertly shipped. AOK when checked, look just the job. Now I just need an electrician to fit them.
March 28, 2026
Unprompted review
Reply from Lighting Direct
Thank you, we look forward to you shopping with us again soon.
Kind regards
The Customer Care Team
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What a stunning lamp
What a stunning lamp! Absolutely love it! Love that it's ceramic, quite heavy, looks soooo cool and funky and came really quickly, well packaged and I think at a really good price given the style and the quality. Would highly recommend!
March 27, 2026
Unprompted review
Reply from Lighting Direct
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review
Kind regards
The Customer Care Team
Looks great
Looks great! Really nice quality and super easy to install
March 27, 2026
Unprompted review
Reply from Lighting Direct
Your feedback is very much appreciated, Thank you.
Kind regards
The Customer Care Team
quick delivery
Website was easy to use. Excellent value lights and next day delivery with good tracking
March 26, 2026
Unprompted review
Reply from Lighting Direct
Thank you, we look forward to you shopping with us again soon.
Kind Regards
The Customer Care Team
It was so easy to find what I wanted on…
It was so easy to find what I wanted on your website and the ordering procedures was very simple. I am extremely pleased with the lamps which will look lovely in my lounge. They were very well packaged and arrived undamaged. I was also relieved to find that you use FedEx for delivery as they are so reliable. All in all a very good experience and will definitely use you again.
March 25, 2026
Unprompted review
Reply from Lighting Direct
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review
Kind Regards
The Customer Care Team
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Amazing customer service!!!!
Amazing customer service!!!!
Had an issue with a light and without hesitation, Catherine resolved this issue within an hour.
Superb service and I will use these going forward and cannot recommend enough.
March 24, 2026
Unprompted review
Reply from Lighting Direct
We work very hard to provide excellent customer service so thank you for your acknowledgement.
Kind Regards
The Customer Care Team
Delivered on time
Delivered on time, well packed, items in good condition.
March 24, 2026
Unprompted review
Reply from Lighting Direct
Thank you, we look forward to you shopping with us again soon.
Kind regards
The Customer Care Team
Very bad communication- full order not received & no response from the company.
I placed an order for 6 items, at no point did the website say the ceiling light was out of stock. However I only received 5 items and so far the company have ignored my request for information regarding the ceiling light, I have requested they either refund or send the goods but I have had no response.
March 24, 2026
Unprompted review
Reply from Lighting Direct
I am sorry that you feel your experience shopping with us wasn’t as it should have been.
Let us know please if we can assist further.
Kind regards
The Customer Care Team
New outdoor lights
Love our new lights, very stylish and look amazing.
March 17, 2026
Unprompted review
Reply from Lighting Direct
We are delighted you are so pleased with your purchase.
Kind Regards
The Customer Care Team
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Good website and rapid service.
March 20, 2026
Unprompted review
Reply from Lighting Direct
Thank you, we look forward to you shopping with us again soon.
Kind Regards
The Customer Care Team
I loved my light just what I wanted…
I loved my light just what I wanted quality was gorgeous my only comment is there wasn't a choice of delivery methods
March 19, 2026
Unprompted review
Reply from Lighting Direct
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review,
Kind regards
The Customer Care Team
Reply from Lighting Direct
Thank you, we look forward to you shopping with us again soon
Kind regards
The Customer Care Team
Excellent products and fast delivery!
I ordered some outside light fittings late one evening.
The price was good and the delivery was fantastic, arrived next morning!
I Will definitely use this company again.
March 16, 2026
Unprompted review
Reply from Lighting Direct
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The Customer Care Team
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Edit Kanzu Wall Light with Plug - White & Wood
Really happy with my light. It looks great and arrived really quickly after ordering. I knew from a previous review that it was a European plug but it arrived with an EU to UK adapter plug so had no problem safely using it right away.
March 17, 2026
Unprompted review
Reply from Lighting Direct
Thank you, we look forward to you shopping with us again soon.
Kind regards
The Customer Care Team
Reply from Lighting Direct
Thank you, we very much value our customer’s feedback.
Kind regards
The Customer Care Team
Fast delivery and great product
Fast delivery, next working day.
Easy to install and good quality product.
Delivery cost was a little surprising, but the delivery timeframe and service was actually worth it.
March 16, 2026
Unprompted review
Reply from Lighting Direct
Thank you, we look forward to you shopping with us again soon.
Kind Regards
The Customer Care Team
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