It was a pleasure dealing with Lighting Styles - they are professional, reliable and responsive. We required goods to be shipped to Australia. They arranged everything for us and kept us up-to-d... See more
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Lighting Styles.co.uk - Absolutely first class company with old school hat customer service values! Nothing too much trouble. Efficient and friendly. Unfortunately the goods I ordered didn’t quite... See more
We had an older light fitting fail so tracked down the original supplier for help. The lady at Lighting Styles Ltd could not have been more help and found me a modern alternative - and applied a hands... See more
I BOUGHT AN EXTERNAL PIR LIGHT FOR MY FRONT PORCH FROM LIGHTING STYLES 23 MONTHS AGO. THE FIRST LIGHT FAILED AFTER 5 DAYS AND THEY REPLACED IMMEDIATELY WITHOUT ANY HESITATION. THE SECOND LIGHT HAS JUS... See more
Company details
Written by the company
UK Lighting Specialist - Supplies designer lighting for house and home together with architectural and professional lighting for commercial use. Extensive lighting ranges include bathroom lighting, outdoor lighting, low energy lighting and led lighting. Lighting design tips and advice on every page
Contact info
Unit 5 Mallard Park Industrial Estate, PE9 4FA, Rutland, United Kingdom
- 01780 767617
- info@lightingstyles.co.uk
- www.lightingstyles.co.uk
4.8
Excellent
165 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Appalling.
I ordered a bathroom light, 11 days ago. The actual ordering part - where you enter your details and payment - was a nightmare, but I pressed on, because I'd found a light I really liked and they seemed to have a better range than anyone else.
So, 11 days later, still no light. I checked my email for the order details. No email. I double checked both email accounts and spam/junk folders. No email. So I looked up the order on PayPal and forwarded the details, asking what had happened to my order. To be fair to them, they did come back the same day and explained that the light I wanted was out of stock. They also said they didn't have any equivalents (despite 2 equivalent lights still being advertised on their website). Staggeringly, they made no mention whatsoever of the £92.69 I paid them. No explanation of how I would be refunded, nothing!
I was tempted to find another light on their site, but have now simply asked for a refund as I don't wish to waste any more time. I'm fed up that my money's been taken and my time has been wasted. I just hope that the refund will be forthcoming. Steer clear!
July 7, 2014
Unprompted review
Reply from Lighting Styles Ltd
Dear Emma
Thank you for your review.
We apologise again for the delay regarding advice following your order. The time to get in touch with you was longer than it should have been and I am sorry for the inconvenience this caused. We always endeavour to keep our website up to date but unfortunately due to high demand of some products they become unavailable before we have the chance to update.
We also tried to find an alternative product for you but were unable to find a similar finish and style. We had tried to contact you on the email you provided when you placed your order but our messages were returned with an invalid address, however you should have been called and again I apologise for this oversight.
Your account was refunded via PayPal and should you wish to order from us in future we will happily provide a discount for the problems you encountered.
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Such good aftercare/customer service!
We bought some lights for our new kitchen, and one of the under-lights from a set of 3 didn't work. I dropped them an email saying it was faulty and could it be replaced. Within 5 minutes a representative emailed me saying I would receive another item within 2-4 days. Fantastic! Such a refreshing change for a company to turn a negative into a positive in a few words/minutes. Very happy and highly recommend!
May 20, 2013
Unprompted review
All as expected. Thanks
I have used lightongstyles on a few occassions, each time they have been very helpful with excellent prices. Each time delivery have been very prompt. Great site, great company, great support. A1
April 19, 2012
Unprompted review
Great advice on the telephone - perfect results
I found it difficult to understand how a track system worked. The technical support person was very knowledgeable and even saved me some money on my design. Well done and thank you
April 19, 2011
Unprompted review
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