Lightupuk 

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Rated 1 out of 5 stars

Lightupuk - Why has this company removed my review? The company are the worst I have ever dealt with. Do they have anyone in customer service.

Rated 1 out of 5 stars

Ironic of light up uk to claim of fake reviews on trust pilot , There is a deffinate consistent pattern to un-answered emails , phone calls ignored , live chat permanently switched off ! non supp... See more

Company replied

Rated 5 out of 5 stars

Have had no issues with this company, if it's in stock you get, according to the prices & rules. Ordered my last item on Friday received before noon on Tuesday. In original manufacturer packaging... See more

Rated 1 out of 5 stars

Steer clear of this company. Husband ordered a lighting sensor on June 14th. Did not arrive in the 3-5 working days & have still not received order. Am now £43.66 worse off & company is uncontac... See more

Company replied

Company details

  1. Lighting Store

Information provided by various external sources

Here at Light Up UK we work extremely hard to bring you a comprehensive range of discount electricals and lighting products. We have now been serving both domestic and trade customers for several years and we strive to offer a customer service that is constantly improving and one that we ourselves would want to receive.


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cheap products and prompt delivery

After a long winded search to buy replacement light switches and socket lightupuk came up trumps. I ordered on 7th February and was given various choice by text for delivery. I knew I would not be home so changed via text to a local shop. I was texted with update and time of delivery and found this service excellent

Thankyou
Lightupuk
Linda bullen

February 11, 2016
Unprompted review
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Rated 1 out of 5 stars

Appalling in every repect

I placed an order in October amd received the goods in the 2nd week of February. There was a part delivery just before Christmas but the full amount was taken from my account at the start of November. The company were not interested in contacting me amd I had to do all of the chasing. I have no faith or confidence in this company. You make your own choice but I would not consider trusting them with my money again. I will pay more from their competitors but will receive the goods promptly

February 11, 2016
Unprompted review
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Rated 5 out of 5 stars

5* service

Light up have gotten better over the last year with their order speed. I have ordered commercial Lighting a few times and the service has improved significantly

February 10, 2016
Unprompted review
Rated 5 out of 5 stars

One Word - Perfect

This is now the third time im using light up uk with not a single problem. From the item descriptions and images being accurate, to superb customer service and quick product dispatch and most importantly great quality products for cheaper than retail prices. I will look no further than light up uk for and future lighting needs.

Highly recommended !

February 9, 2016
Unprompted review
Rated 5 out of 5 stars

Great service!

Don't normally write reviews but service was exceptional from phone to email to delivery of my goods.

February 9, 2016
Unprompted review
Rated 5 out of 5 stars

Service was brilliant

My second track lighting ordered on Monday morning recieved on Tuesday. Order previous to this took two days. Will use again. No problems

February 9, 2016
Unprompted review
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Reply from Lightupuk

Dear Owen, .

Thank you for your review. We appreciate you using us again for your tracking lighting.

As always please contact us if you have any questions.

Kindest regards,
Elliot
Light up uk
help@lightupuk.co.uk

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Rated 5 out of 5 stars

Brilliant

Lights I bought came quickly. Great customer service and quality products!

February 9, 2016
Unprompted review
Rated 5 out of 5 stars

Services

Excellent customer service

February 9, 2016
Unprompted review
Lightupuk logo

Reply from Lightupuk

Dear Segun,
.
Thank you for your review. We are glad you are pleased with your led bulbs.

As always please contact us if you have any questions.

Kindest regards,

Elliot
Light up uk
help@lightupuk.co.uk

Rated 5 out of 5 stars

Second to none service

Thanks for your help in giving our new kitchen the finishing touches it needed to look fantastic. Fantastic service and speedy delivery. Couldn't ask for more.

February 5, 2016
Unprompted review
Rated 1 out of 5 stars

Very quick to take payment, product never arrived

I ordered two lights which never arrived. When I called them to ask about the status of the order I was informed that the lights are out of stock and I should have had an email; this did not happen.
I have requested my money back, as the order was charged to my credit card straight away. When I asked how long this would take, I was told five days. So a payment is taken instantly when an order is placed, however when you ask for a refund on a product not supplied, it takes five days.
Be careful if using this company.

February 3, 2016
Unprompted review
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Rated 5 out of 5 stars

Good experience

Light up uk went out of their way to get an order to me for a project. Highly recommend.

January 28, 2016
Unprompted review
Lightupuk logo

Reply from Lightupuk

Dear Zab,

Thank you for your review. We are glad the items arrived to site as intended.

As aways please contact us if you have any questions.

Kindest regards,

Elliot
Light up uk
help@lightupuk.co.uk

Rated 5 out of 5 stars

Brilliant track lighting

Brilliant track lighting. Excellent service.

January 28, 2016
Unprompted review
Lightupuk logo

Reply from Lightupuk

Dear Harry,

Thanks for your feedback on our new luvspot2 kit. We look forward to working with you in the future.

As aways please contact us if you have any questions.

Kindest regards,

Elliot
Light up uk
help@lightupuk.co.uk

Rated 5 out of 5 stars

Lighting

Bought a lot of down lights and fittings from light up. Was unsure of what I needed. They were extremely helpful going through the different fittings. And prices were cheaper than I could find.
Thank you .. Will definitely use your company again.

January 23, 2016
Unprompted review
Lightupuk logo

Reply from Lightupuk

Dear Jack,

Thank you for the kind review. I hope we can do more business in the future.

As aways please contact us if you have any questions.

Kindest regards,

Elliot
Light up uk
help@lightupuk.co.uk

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Rated 5 out of 5 stars

Attentive service

I was speaking to a member of staff on both a saturday and a sunday on live chat before I placed a large track lighting order. I dont find many companies open to talk over the weekend. I ordered the following monday and had a very large order delivered to site by Thursday.

Give them a try!

January 19, 2016
Unprompted review
Lightupuk logo

Reply from Lightupuk

Dear Taylor,

Thank you for our service feedback. I have passed this on to the sales team!

As aways please contact us if you have any questions.

Kindest regards,

Elliot
Light up uk
help@lightupuk.co.uk

Rated 5 out of 5 stars

LED LAMPS

I have had 6 megaman dimmable lamps from light up uk. They are extremely bright and come with a good warranty. The live chat on the site is very handy. I would most definitely recommend light up

Thank you

January 18, 2016
Unprompted review
Lightupuk logo

Reply from Lightupuk

Dear Holly,

Thank you for your product review.

As aways please contact us if you have any questions.

Kindest regards,

Elliot
Light up uk
help@lightupuk.co.uk

Rated 1 out of 5 stars

My worst online ordering experience ever, no question

Where's my stuff?! I was told 2-3 days for delivery, but I've been waiting over 4 weeks now, and my order is still not even in stock nor dispatched. But the same items are still being advertised and sold as 'in stock'.

This company seems to have serious issues at the moment with in stock items which they simply don't have and can't get in and dispatch within a reasonable time. I know I'm not alone so until this is sorted please do think carefully before you order or you might be in for a lengthy wait.

The customer service has been truly shocking and there have been more lies and broken promises than I can now count.

January 18, 2016
Unprompted review

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