Lightupuk 

I Ordered track lighting. Track, light units and bulbs. The track arrived in a strong cardboard tube, but the end had been badly packed and the courier company had to seal the end to stop the track falling out. Unfortunately this had happened and the end plate that connects the supply was missing. I have asked repeatedly for a replacement and it has been promised to be put in the post a number of times. Guess what? it has never arrived. So i cannot install the track and all that i have bought is junk until I get the end plate. This has been going on for three months now.

Items Available to Order Which Aren't in Stock with No Communication

I ordered 15 LED bulbs and 15 LED spotlights I needed for my living room on a 02 feb 2016 and it said delivery on 2-3 working days. By the following Sunday I had heard nothing further from the company and the bulbs hadn't arrived. On logging into the website to check the order it said they were "On Order". At no point during the order process did it tell me these items were not in stock, nor did I receive any update after ordering to let me know there was a stock issue and they had to order the bulbs from their supplier and how long they expected this to take.

I find this service appalling there are multiple points in the order process where this should have been raised:
1. On the website before ordering it should have said Out of Stock
2. During ordering it should have stated they were Out of Stock
3. After payment was taken an update should have been sent updating me as a paying customer as to the status of the order.

I complained and requested a refund which still hasn't been issued and complained 1 week ago and cancelled order. However I won't use this site again as I feel good customer service should be proactive not reactive.

Flawless transaction, ordered three downlighters and they arrived in a day or so, will definitely use them again

I ordered three light bulbs I needed for my kitchen on a Saturday. By the following Sunday I had heard nothing further from the company and the bulbs hadn't arrived. On logging into the website to check the order it said they were "On Order". At no point during the order process did it tell me these items were not in stock, nor did I receive any update after ordering to let me know there was a stock issue and they had to order the bulbs from their supplier and how long they expected this to take.

I find this service appalling there are multiple points in the order process where this should have been raised:
1. On the website before ordering it should have said Out of Stock
2. During ordering it should have stated they were Out of Stock
3. After payment was taken an update should have been sent updating me as a paying customer as to the status of the order.

I complained and requested a refund which was processed promptly and it was this which has salvaged this from being a 1* review. However I won't use this site again as I feel good customer service should be proactive not reactive.

Ordered online, delivered within a couple of days, easy, no fuss shopping at excellent prices. Will definitely be using again, thank you.

Ordered an electrical item to take camping. Kept not arriving. I was told it hadn't arrived from the supplier then 10 minutes later I got emailed it was dispatched. Then I got delivery text telling me it was arriving. Then I got a text from delivery company saying it wasn't ready for collection. Then I phoned and was told it was being made up on site and would be sent in a couple of hours. I checked later with delivery company. It's not ready. Now they don't answer their phone. Not very good service. I hope it arrives and works OK

Excellent products and services would highly recommend and use again

Ordered bugler alarm for house and no delivery after 2 weeks have tried to call and the majority of the time you only get answer machine. Have e-mailed to find out where items are and only got a reply after the one and only time I managed to get through on the phone. All 5 items were not in stock (very strange that all item were not in stock) and that they did not know when they were getting a delivery. Would not use this company again and would encourage no one else to use this company. If you do use this company do so at your own risk. Google reviews have a more appropriate rating that trustpilot. Another contact telephone number for the managing director search for E-Wisewebs

Easy to order online, kept informed about the order, received a one hour timeslot of our delivery, the whole process took 4 days. The track and lights were so well packed, they must have used a reel of parcel tape on it. We're not ready to put them up yet as our conservatory isn't quite finished but I'm looking forward to seeing them working, the spotlights look quite trendy. I will be changing the bulbs to LEDs though. I also thought the price, compared to other companies, was extremely good. I shall certainly use Lightupuk again.

order arrived next day - however 1 thing missing on back order

Easy to order and very competitive on price. Goods arrived within 24 hrs. Only criticism is that an hour or so after placing my order I was told I could not change it (I wanted to add an item!)

as small retailer I am constantly trying to find someone to supply the more unusual requests I recioeve from customers. You came up trumps with excelant delevery and price Thank You. Will be visiting your site again.

This was my first order from Light Up Uk. Very competitively priced and downlighters arrived on Tuesday in Edinburgh after ordering on Sunday which was very quick. Packaging was good with plenty of secure tape. Would definiteltly recommend to others.

Ordered Downlights due to great pricing.
Lights were delivered a few days later. No complaints. Will use again.

Quality goods at a competitive price. Second time I have bought from them, took 9 days to get to me is the only bad point I can say about the purchase. Would use again no problem.

Was looking for domestic ceiling fans and Lightupuk website came up with best price. Called to check availability, immediate answer and fans arrived 2 days later. Excellent service, would have no hesitation is using again or recommending.

An absolutely wonderful job, fabulous service and brilliant service. It has been a privledge , looking forward to working with you in the future.

Ameena Iqbal

Was looking for some new wall sockets and stumbled upon Lightupuk and they were by far the cheapest and had a good range. Order arrived nice and quickly too.Thanks!

Brilliant service.

Very nice electrical products and the service and help was outstanding.