Lilja the Label Reviews 

124
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the premium feel of the materials, noting that the swimwear is both incredibly comfortable and features a wonderfully flattering fit. People are also delighted by the remarkably fast delivery times and describe the support team as exceptionally friendly, polite, and quick to resolve any questions or concerns. Though some reviewers were not happy with the customer service, mentioning frustrating interactions or completely unhelpful responses regarding shipping and order issues. A few other shoppers also felt that certain swimwear items did not fit properly or showed unexpected transparency issues once wet.

What people talk about most

Product

Customers report great satisfaction with the product, highlighting high-quality fabrics, beautiful colors,... See more

Quality

Consumers find quality to be exceptional, praising the beautiful designs, comfortable fabrics, and flattering... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting incredibly kind, responsive, and... See more

Response time

People report positive experiences with response time, highlighting that support agents come back immediately... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that shipping is very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bikini looks really beautiful and the fabric feels nice and high quality. Unfortunately, I was disappointed after washing it. I washed the bikini at 30°C on a delicate cycle, and afterwards th... See more

Rated 5 out of 5 stars

After having my eye on Lilja the Label’s bikinis for quite a while, I finally treated myself to a few pieces during their sale a few weeks ago and my experience has been amazing in every way. The... See more

Rated 5 out of 5 stars

The swimsuit is beautiful and fits perfectly. I really like the adjustable straps and it feels high quality. They had much information about sizes etc on the website which helped me choose the right... See more

Company replied


Company details

  1. Swimwear Store

Written by the company

Lilja the Label is a sustainable Finnish swimwear brand established in 2016. Our aim is to create high-quality swimwear both ethically and sustainably. We don’t believe in seasonality and make products that are meant to last both time and use: these are pieces you will love for a long time. Wear them throughout your winter swims and throughout your warmest beach days. The well-being of the planet and the people are our utmost priorities. We believe that a business can only thrive when everyone and everything involved in the product chain is also thriving. Our collections consist of earthy and timeless colours paired with graphic and minimalistic prints that mix together elements from the nature and vintage influences from seasons past. These items are intended to bring you joy for a long time and stay as your swim staples for seasons to come.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

124 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(124)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Really quick delivery & I'm sooo happy with the product; potentially the nicest swimsuit I've ever owned.

September 23, 2022
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Reply from Lilja the Label

Thank you so much for such a lovely review!! So happy you love the swimsuit. 💜

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Rated 5 out of 5 stars

No problems encountered

Shipping was fast, and giving the size worn by the model was really helpful.

August 20, 2022
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Reply from Lilja the Label

Thank you so much for taking the time to leave such a lovely review. 🥰

Rated 5 out of 5 stars

I ordered two bikinis and am really…

I ordered two bikinis and am really happy with the quality! They fit nicely and held up really well after taking them with me on a beach holiday. The only „negative“ thing is that the farrah drawstring bra fits a little tighter I would reckon.
Would recommend!

September 1, 2022
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Reply from Lilja the Label

Thank you so much for taking the time to review your order, Lisa! It really means a lot to us 💜

Rated 5 out of 5 stars

Fast shipping with minimal packaging…

Fast shipping with minimal packaging and great products! I‘m so happy with my purchase!

August 29, 2022
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Reply from Lilja the Label

Hi Kim, thank you so much for the review! We are so happy to hear you loved the items 💕

Rated 5 out of 5 stars

Good quality

Good quality!
True size!
Love that swimwear.

October 24, 2022
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Reply from Lilja the Label

Thank you so much for the thoughtful review, it really means a lot! 💕

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Rated 5 out of 5 stars

The product is great

The product is great. Very good quality.

July 8, 2022
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Reply from Lilja the Label

Thank you for taking the time to review us, so happy to hear you loved the purchase! 🥰

Rated 4 out of 5 stars

I like that all products are sustainably made.

I like that all products are sustainably made, the customer support was super nice and the products are very beautiful and feel high quality. Unfortunally the bikini top didn’t fit. The cup size was too small but if i had replaced it with a size bigger one then the straps would have been too big.

August 29, 2022
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Reply from Lilja the Label

Thank you so much for the review, we really appreciate you taking the time to help us improve even further! 💜

Rated 5 out of 5 stars

Very fast delivery and the clothes are…

Very fast delivery and the clothes are of great quality and looked exactly the way I expected

January 12, 2022
Unprompted review
Lilja the Label logo

Reply from Lilja the Label

Thank you so much for such a lovely review, we really appreciate it! 🤍

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