Lisa's Sweet Treats Reviews 

42
•
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

The seller was very helpful and answered all queries very quickly. I got letters A & S, I was glad Royal Mail were delivering. They arrived quickly, and box and products were packaged really well... See more

Company replied

Rated 1 out of 5 stars

I ordered sweets for my husband’s 40th which never arrived. The owner said Royal Mail had the sweets but the Royal Mail delivery tracker simply said that the “seller had advised they had despatched” t... See more

Company replied

Rated 5 out of 5 stars

I reached out to Lisa’s sweet treats to purchase some sweets for my brother who has multiple severe food allergies. Lisa was super helpful and sent me a full ingredient list and advice on what product... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for your help with getting over 100 gifts sent out to our external staff team! We have had feedback from a number already and they have gone down a treat :) You've been really friend... See more

Company details

  1. Candy Store

Written by the company

Online shop & corporate treats


Contact info

3.5

Average

TrustScore 3.5 out of 5

42 reviews

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No recent history of asking for reviews

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3.5

All reviews

(42)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Divine Sweet Letter Tray

The seller was very helpful and answered all queries very quickly.
I got letters A & S, I was glad Royal Mail were delivering. They arrived quickly, and box and products were packaged really well. Enclosed also was a personalised note for both orders.
The letter trays can be used again and kept which is a nice touch.
Plenty of sweets, well worth the money and full of favourite treats that were displayed really lovely.
I recommend this seller and their products and I will defiantly be ordering from them again.

August 19, 2026
Unprompted review
Lisa's Sweet Treats logo

Reply from Lisa's Sweet Treats

Thank you so much for such a lovely review! ❤️

We’re so pleased you were happy with your A & S sweet letters and that everything arrived quickly and safely. We put lots of care into every order, from choosing and displaying the sweets to the packaging and little personalised touches, so it really does mean a lot when that’s noticed.

We especially love that you’ll be able to reuse the letter trays too! 🍬

Thank you for recommending Lisa’s Sweet Treats and for supporting our small business. We can’t wait to make something sweet for you again soon! 💕

Faye & the Lisa’s Sweet Treats team x

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Rated 1 out of 5 stars

Never arrived!

I ordered sweets for my husband’s 40th which never arrived. The owner said Royal Mail had the sweets but the Royal Mail delivery tracker simply said that the “seller had advised they had despatched” the items. I asked for a workaround / solution and I didn’t get a response. So I’m £40 down and without the number 40 sweets I had ordered especially. Very disappointed.

June 12, 2026
Unprompted review
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Reply from Lisa's Sweet Treats

We have unfortunately had the parcel returned to us as Royal Mail was unable to deliver it due to an issue with the delivery address. This should have been updated on the tracking information, and I sincerely apologise for the lack of communication from Royal Mail and the inconvenience this has caused.

As the parcel was in Royal Mail's possession, we had no control over its handling or delivery once it left our premises. However, we completely understand your frustration and are very sorry that your experience has fallen below both our standards and those we expect from Royal Mail.

We have submitted a formal complaint to Royal Mail and can confirm that a full refund has been issued, as the service provided did not meet the expected standard.

Please accept our sincere apologies for the delay, inconvenience and disappointment caused. We appreciate your patience and hope this experience will not deter you from considering us again in the future.

Rated 5 out of 5 stars

Great customer service

I ordered letterbox sweets for my Grandsons birthday, I stupidly didn't put my Grandsons address on the online form and the item was going to be sent to me, I immediately rang Faye at Sweet treats and she was able to change the address for me, she was very helpful and understanding, the sweets arrived in two days via Royal Mail, my Grandson is delighted with them, a lovely assortment of jellies and goodies, I have ordered goods on several occasions from Lisa Sweet treats , always excellent .

February 18, 2025
Unprompted review
Rated 1 out of 5 stars

They cancelled my order with no explanation

Put a order is as a treat for fathers day from my children to there daddy who's working away till next weekend. Logged in & checked the status this evening to find the order was cancelled. No message, no email, no nothing. Absolutely livid. 1st & last time using this company

June 17, 2023
Unprompted review
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Reply from Lisa's Sweet Treats

Lisa’s Sweet Treats received your Trust pilot review. We are very sorry to hear you had a bad experience experience. We are very passionate at Lisa’s Sweet Treats on providing the best experience possible. On looking at your order, I can see you started to make a payment but was timed out so not completed. We have to receive payment before dispatching the order
When placing an order with Lisa’s Sweet Treats you will always receive a confirmation email to say that the product has been ordered. You will then receive an email to say your order is on its way.
If you would still like to receive the product, please complete the order and we will get it sent out as son as possible. Please let me know if I can be of any other assistance.

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Rated 5 out of 5 stars

Received a gift from a colleague

Received a gift from a colleague. Not only was it a lovely surprise but everything was perfect. Beautifully packaged and personalised with our business logo. The sweets were definitely a TREAT! Thank you!

April 21, 2023
Unprompted review
Rated 5 out of 5 stars

All the sweeties!!

All the sweeties!!
Piper loves her P shaped box crammed full of sweets.

Even got a freebie with my 1st order!

Thank you very much!

October 15, 2022
Unprompted review
Rated 5 out of 5 stars

The "Sweetest" Experience Possible!

Lisa and the Lisa's Sweet Treats gang always do an amazing job any time I ask for something! My particular favourite was that I'd asked for a corporate order of sweet bags in a sea/holiday theme - Lisa picked out a wide selection of sweets that stuck with my theme, and they certainly went down well with my clients!

Always so professional, overall service and response times are excellent, and Lisa will always go above and beyond to see how she can help you "sweeten the experience" for your clients! Would highly recommend 😊

August 4, 2022
Unprompted review
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Rated 5 out of 5 stars

Lisa prepared my son's 11th birthday…

Lisa prepared my son's 11th birthday party bags and they were amazing. The bags and labels were personalised and the sweets were so generous and fresh. The children said they were the best sweets they'd ever had!

The service was also very friendly, helpful and fast. I would highly recommend.

August 4, 2022
Unprompted review
Rated 5 out of 5 stars

Shrimpley The Best

We ordered ' Shrimply The Best ' foam shrimps and ' You're One in a Melon ' watermelon gummies for Emplyee Appreciation Day and they were very much appreciated !
A seamless shopping experience - so easy and convenient - and they arrived super quick and in great order ready to distribute to the gang. Vegan sweets available too for those with special dietry needs.
Thanks to Lisa & the team for another easy shopping experience, I am sure we will be back for another sugar rush.

March 10, 2022
Unprompted review
Lisa's Sweet Treats logo

Reply from Lisa's Sweet Treats

We are so happy you were happy with your sweets. Thank you for taking the time to leave a lovely review

Rated 5 out of 5 stars

Very impressed and my company will continue to use this service!

I couldn't recommend Lisa's Sweet Treats more. Her service is professional and reliable. Our employees were over the moon with the treats as they tasted so good and they came with our logo on it so it made it extra special to us.

Lisa also sent us a Christmas treat which made my day when I returned to the office!

March 7, 2022
Unprompted review
Lisa's Sweet Treats logo

Reply from Lisa's Sweet Treats

Thank you for the lovely feedback, we are so happy you all enjoyed the treats

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Rated 5 out of 5 stars

Excellent gifts for our staff!

Thank you so much for your help with getting over 100 gifts sent out to our external staff team! We have had feedback from a number already and they have gone down a treat :) You've been really friendly and helpful throughout the process too, which is greatly appreciated!

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome sweet filled party bags

I wanted to buy party bags for my Son's birthday party from a local business. I also didn't want to fill them with wasteful plastic "tat" but it had to be something all the kids would love. SWEETS!
I loved the look of all the different sweet and various packaging options on Lisa's website so it was a no brainer that I'd order from her. The prices are so reasonable too for something bespoke.
Lisa was so helpful, chatting through the various options available and we decided on coloured, stripy bags filled with kid's pick n mix.
The sweets arrived in plenty of time for the party in very sturdy packaging.
The smell when I opened the box was divine! I had to use all my willpower not to open them and eat handfuls.
The brightly coloured paper bags looked brilliant and were stuffed full of gorgeous sweets. Such great value for money.
The kids all loved their party bags and our Son's lasted him ages!
Thanks so much Lisa for your wonderful product and all the help with placing the order.
We will definitely use you again and I've already recommended your products to lots of friends and contacts.

December 6, 2021
Unprompted review
Rated 5 out of 5 stars

I recently arranged a sweet hamper to…

I recently arranged a sweet hamper to be delivered by Lisa for a professional client as a thank you for some business she passed to me.
It's fair to say that the client was hugely impressed and posted on Social Media how it had 'made her day' and would make her the envy of her office.
Using Lisa, as opposed to a bottle of wine or a boring thank you card, is a sure-fire way to encourage your customers and professionals to work with you, put a smile on their faces and encourage future business opportunities.
I will always recommend Lisa's Sweet Treats for the quality of their products, value for money, and great service.

November 16, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Lisa tracked down my favourite sweeties from my childhood for me and delivered them at top speed to my home. They were absolutely delicious and Lisa is a gem to deal with providing a top quality service which reflects the passion she has for her products and her committment to excellent customer service. Thank you Lisa, I shall definitely be back for more!

October 25, 2021
Unprompted review
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Rated 5 out of 5 stars

Quality service and sweets

I recently purchased sweetie bags for a baby shower and a sweetie pouch as a thank you present; the team were very helpful with tailoring my requirements and they were shipped very quickly. The pink mix was delicious!

October 12, 2021
Unprompted review

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