Little Peckers Reviews 

13,151
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were unhappy with their experience overall. Consumers frequently noted that customer service inquiries went completely unanswered, leaving frustrated buyers feeling ignored and entirely unsupported by the team. Buyers also encountered severe delivery delays, missing contents inside packages, and order items arriving in a thoroughly damaged and unusable condition. Many customers stated they would never purchase from this business again due to these ongoing and frustrating issues. Some people were satisfied with prompt deliveries, receiving specific items in good condition that offered fair and reasonable value. A few reviewers also mentioned having previous positive experiences where orders arrived smoothly before recent operational problems began to occur.

What people talk about most

Order

Users describe profound frustration and disappointment regarding their order experiences. Reviewers... See more

Delivery service

Consumers find delivery service to be consistently frustrating, reporting that parcels frequently fail to... See more

Response time

Reviewers consistently express frustration regarding extremely slow response times and a general lack of... See more

Product

People report ambiguous experiences with product quality and orders. Consumers mention that the product... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing deep frustration over a complete lack of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Long delays in replying to customer service emails. Long wait for parcel to finally be delivered. And then as it came as two parcels with the same delivery sticker and reference DPD would only lea... See more

Rated 1 out of 5 stars

Sunflower seeds finally arrived via Yodel who ignored delivery instructions. Two months later birds are still not interested. These are much larger than previous years and don't flow easily in Nutter... See more

Rated 1 out of 5 stars

The delivery arrived late via Yodel (equally shoddy service). Yodel had thrown the box over a 6foot high fence - they never rang the bell and our car was in the drive! When we opened the box at least... See more

Rated 1 out of 5 stars

I ordered 3 bags of badger and fox biscuits on 27th December. I was unaware at the time of ordering that they were closed, I didnt receive an automated message back. I finally received my order today... See more


Company details

  1. Garden Center
  2. Pet Store

Information provided by various external sources

Little Peckers offers a wide range of high quality bird food and supplies. This includes wild bird food, pet bird food and poultry supplies.


Contact info

1.8

Poor

TrustScore 2 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.8

All reviews

(13,151)

41 reviews in the last 12 months

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Rated 1 out of 5 stars

Very bad customer service

Still waiting for an order that was ordered on 18th October. Have contacted by email 3 times but no reply. have instructed my bank to get my money back. terrible customer service don't buy from any of the companies listed along with Little Peckers as the deliveries are the same with all the companies, in my experience terrible

October 18, 2024
Unprompted review
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Rated 5 out of 5 stars

Parcel arrived quickly

Parcel arrived quickly. One item incorrect but problem resolved quickly, efficiently and professionally by Jules. Delighted! Been a customer for a very long time.

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. Paid for Blattner Original Mixture 15kg £62.99 but received European Finches £38.99. Emailed them, no response.
Tried to call the mobile nr that I've got the confirmation order from, it says suspected scamm.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

My experience for purchasing swan and…

My experience for purchasing swan and duck food has always been excellent. On this occasion my delivery was received within two days of my order being place.
I have no hesitation with making further purchases for swan and duck food.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

I unfortunately always leave ordering…

I unfortunately always leave ordering the food until I really need it, they have been so quick to deliver, such a relief to know that my ducks and swans won’t have to go hungry! Glad I found Little Peckers as are my feathered friends!

October 10, 2024
Unprompted review
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Rated 5 out of 5 stars

It's a thumbs up from me

Unlike a lot of reviews of this company I have used them several times and always been more than happy. The first purchase did take a little longer than I had assumed and after enquiring why by email received a prompt reply explaining the reason which was acceptable. Other deliveries have been well within a week, the last ordered on 9th October was received 12th October complete and in good condition which for the cheapest prices I can find for quality products adds up to a 5 star rating for me.

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Little Peckers is fantastic

Little Peckers is a fantastic company and I am very impressed. Jules has given us amazing customer service. Kind, courteous and communicative. Definitely going the extra mile. I whole heartedly recommend!

September 19, 2024
Unprompted review
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Rated 1 out of 5 stars

I used little peckers years ago but never again

I used little peckers years ago and they were an excellent company. Thought I'd try them again for my bulk buy and what a change. The order is over a week late and still not arrived. I cannot contact the company for an update... the phone number is a joke and the emails have not been answered. I don't know if my parcel will ever arrive or the requested refund be paid. That's nearly £40 down the Swaney..... never again..... it's local garden centre for me in future. Wish I'd looked on here before ordering.

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

Order never did arrive

Review below was from me, my order never did arrive. I sent 3 emails , in the third one I asked for a refund. Apparently a holdup in the store, The response email has disappeared ! Have been told I will get a refund within 10 days.
I have ordered from Amazon this morning, they will arrive to-morrow.

August 31, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service

Odered some hedgehog food 8 days ago. Got an email 2 days later to say it was on its way but another 6 days later the courier says they have not got it. Emailed them and got no response tried to phone but no answer. Terrible custemer service.

September 12, 2024
Unprompted review
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Rated 1 out of 5 stars

Rubbish

Rubbish, advertised stock, advertise at sale price then, when you expecting it to arrive cos you need it, you get an email saying your order has been cancelled cos they don't have the stock - no apology, no alternative, no, I'll never bother trying them again.

August 20, 2024
Unprompted review
Rated 2 out of 5 stars

Woeful customer service

Woeful customer service, product damaged on arrival but when contacted little help so far. Even suggested I contact manufacturer direct whereas my contract of purchase is with them

August 10, 2024
Unprompted review
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Rated 1 out of 5 stars

I placed an order with this company for…

I placed an order with this company for marine duck food,unable to leave delivery instructions according to them, which is ridiculous. They use Yodel as the courier. It has not been delivered. Cant speak to a person at little peckers. Would definetly NEVER use again or recommend. Totally poor customer service. One to avoid, take your custom elsewhere and do not use!

August 9, 2024
Unprompted review
Rated 1 out of 5 stars

Don't take the risk and order somewhere else!

I completed a large order for myself and another person on 4th July. The money was taken from my bank but I didn't receive a confirmation email. After two weeks I contacted the company via the form on their website but did not receive a response. When I try to call, the phone rings endlessly or is silent and is never answered. I'm not even able to dispute this transaction with my bank as they require an email confirmation of the order to process this request.

Don't risk ordering from this company! If something goes wrong, they are impossible to get hold of and your money is wasted.

July 4, 2024
Unprompted review

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