Sans Reviews 

170
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely love how easy the products are to set up and note that both the air and water purifiers make a massive, noticeable difference in daily freshness. People frequently mention that online ordering is simple and fast, while the units run remarkably quietly and effectively eliminate household dust, pet dander, and unwanted cooking odors. Some reviewers were not happy with customer support, mentioning frustrating communication hurdles and difficulties getting proper assistance with product returns or replacement parts. A few consumers also pointed out ongoing challenges with obtaining replacement filters through the automated subscription models.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that it is very effective at purifying the air and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional performance and... See more

User experience

Customers had positive experiences with user experience, frequently highlighting that the units are simple to... See more

Customer service

Reviewers express great satisfaction with customer service, highlighting quick responses and helpful support... See more

Order

People report positive experiences with order, noting that ordering and delivery are remarkably easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived in good condition. Found it very difficult to reinstall the filter after removing the power cord. Could have been made more clear in the manual. Also on 2nd day colors on air quality indicat... See more

Rated 5 out of 5 stars

A nice purchase experience always gets better when it actually works as intended. Online purchases can go sideways quickly, the sting is worse when the scam is exposed. Sans will go in the legit... See more

Rated 5 out of 5 stars

The Sans Water Purifier was easy to unpack and set up and simple to get started drinking fresh and clean water once again. We bought an extra Glass Pitcher so that we can use one for our Keurig Coffee... See more

Rated 5 out of 5 stars

Just reading reviews definitely inspired our purchase! Then, we knew someone who purchased two! Couldn’t be happier with the elimination of dust and odors from cooking or from using scents like per... See more


Company details

  1. Home Goods Store
  2. Environmental Health Service
  3. Water Purification Company

Written by the company

At Sans, we believe that home should be your healthiest place. That's why we create thoughtfully designed products that improve the quality of what surrounds you every day—starting with the air you breathe and the water you drink.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(170)

157 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Sans and Sans mini have completely…

The Sans and Sans mini have completely eliminated my need to dust and vacuum daily! We have a cat that sheds a lot and lots of trees and pollen. The air inside is so fresh now. Best purchase I have ever made. At the end of one week there was no dust at all and no cat hair! The company inquired if I am happy with the product and I appreciate that.

April 20, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I believe SANS is company to improve…

I believe SANS is company to improve the quality of our lives. I use their water RO filter system. SANS has the best tasting water filter.

We love it so much that we took it on our road trip to California. We had some very cold weather and snow in southern Texas and I neglected to bring the RO filter inside. The water inside froze and broke the tubes or something inside that filtered water leaked from the bottom. Emailing back and forth sending images and videos they sent me a new machine. I did not expect that and was willing to buy another.

I am sure you will love the water filter as much as I do. Thank you SANS.

March 18, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Air purifier bundle

After only an hour we noticed the air was much lighter. Easier breathing. The filter is simple to install and remove. We're well pleased so far.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

After my purchase of the Sans water

After my purchase of the Sans water purifier system I was blown away by the filtering process of the water. Clean tasting water that complimented Coffee Brewing eliminating the acidic levels and Tea brewing with better tasting tea. The savings from bottled water alone will be ten fold over 1 year. It’s a simple process of filtering to comply to. Lov my Sans of clean water.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

we love this air purifier

Ordering and delivery were easy, accurate, and quick. We absolutely love this purifier, it looks beautiful, runs quietly, and is very efficient and effective. Less dust, no odors, air smells fresh and clean - and we have 2 large dogs and two cats.

April 20, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I did a bit a research before…

I did a bit a research before purchasing my Sans. It’s an investment for sure. Works great. I was cooking bacon and don’t have a fan It instantly came on, turned red and started filtering the air with the bacon smoke. I was impressed.
My only complaint is No Free Shipping as advertised to Alaska. I did appreciate customer service when checking on discounts. However it Doesn’t make sense regarding the shipping, but it is what it is.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

BIG difference

Sans has made difference in my breathing. The air in my home is fresh and I don’t need to dust as often …which is a huge benefit. I can check the air quality outside by increase use of my Sans. That’s a beneficial heads up!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

We Needed a water filter. Our in line water filter broke years…

Our in line water filter broke years ago. I never wanted to spend the money to replace it because I am so fussy about the taste of the water & its quality. We have Never found any of the name brand water pictures to be satisfactory. We have town water full of chemicals that you can smell. When I saw the advertisement for SANS I contacted them because I wanted to know how often the filters needed to be changed. I received an answer right away. A 12 month filter sounded really good . I was tired of carrying bottled water from the store. I am also concerned about the plastic storage jugs. After thinking on it for awhile my husband and I decided to purchase the water system. It really was an easy decision when I found a discount code. The taste of the water is very pleasant. The size of the unit is doable for my small kitchen. I love the look of it. My only hesitation is the refill bucket. The suction is so strong I physically can not remove it without standing on a chair. My husband helps me most times. I'm not a fan about dumping the dirty water after every refill. We both usually get the dirty water splashed all over when the suction releases. But
I would definitely recommend this filter for the Great tasting water.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased the larger one 9 months ago…

Purchased the larger one 9 months ago for the family room. We have 2 dogs and lots of dust. The sans cleaner has helped tremendously. It did such a great job I bought the smaller on for the bedroom. The filters come right on time as a reminder it is time to change.

April 10, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Clean Air & Quiet Operation

Unit was delivered quickly. Included easy instructions for setup and operation. Have set to auto and very low (super low) fan sound. Have been using for about a week and can definitely tell a difference in the air quality crisp, clean & no ambient smells as before (neighbors cooking below me).

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Loud and still loads of dust.

Loud, I have huge dogs that shed and not one hair was hair on it or in filter. I put in away from our bedroom in laundry room where cat litter box and dog food area. Dust just as bad and smell and there is no improvement.
Definitely didn’t help with anything.

March 1, 2026
Unprompted review
Rated 4 out of 5 stars

Arrived in good condition

Arrived in good condition. Found it very difficult to reinstall the filter after removing the power cord. Could have been made more clear in the manual. Also on 2nd day colors on air quality indicator kept changing rapidly from blue to yellow and then red. No changes in the room. Shut down for 2 minutes restarted and now seems stabilized. Would like to see a more detailed manual.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

The BEST customer service

The customer service. Very helpful. Very knowledgeable. Never rushed me. Answered all my many questions. I love the water purification system & the mini air purifier. I am definitely sticking with SANS!

March 22, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Clean fresh air

Great company. Professional and straight forward, promt. Customer service is excellent. The 4 mini units are working great and I just started using them and can already see and smell the difference in my home. Highly recommend the SANS company and their products.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

I have worked in the water treatment…

I have worked in the water treatment business for 25 years. The company I am with does not have a counter top unit. I live in an apartment which does not allow us to install ROs under the sink. My company does not do air purifiers. We are typically whole house softening and filtering. These units are perfect for renters that want the best drinking water that is available.
SANS has met and exceeded my expectations.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

I’m loving my Sans water filter

I’m loving my Sans water filter! I feel so much better about the water my family and I are drinking. The water tastes great, and it gets filtered quickly. I also love the size of the machine. It fits perfectly on my counter. I had to buy more glass pitchers because we’re now drinking more water

April 3, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look