Sans Reviews 

170
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely love how easy the products are to set up and note that both the air and water purifiers make a massive, noticeable difference in daily freshness. People frequently mention that online ordering is simple and fast, while the units run remarkably quietly and effectively eliminate household dust, pet dander, and unwanted cooking odors. Some reviewers were not happy with customer support, mentioning frustrating communication hurdles and difficulties getting proper assistance with product returns or replacement parts. A few consumers also pointed out ongoing challenges with obtaining replacement filters through the automated subscription models.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that it is very effective at purifying the air and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional performance and... See more

User experience

Customers had positive experiences with user experience, frequently highlighting that the units are simple to... See more

Customer service

Reviewers express great satisfaction with customer service, highlighting quick responses and helpful support... See more

Order

People report positive experiences with order, noting that ordering and delivery are remarkably easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived in good condition. Found it very difficult to reinstall the filter after removing the power cord. Could have been made more clear in the manual. Also on 2nd day colors on air quality indicat... See more

Rated 5 out of 5 stars

A nice purchase experience always gets better when it actually works as intended. Online purchases can go sideways quickly, the sting is worse when the scam is exposed. Sans will go in the legit... See more

Rated 5 out of 5 stars

The Sans Water Purifier was easy to unpack and set up and simple to get started drinking fresh and clean water once again. We bought an extra Glass Pitcher so that we can use one for our Keurig Coffee... See more

Rated 5 out of 5 stars

Just reading reviews definitely inspired our purchase! Then, we knew someone who purchased two! Couldn’t be happier with the elimination of dust and odors from cooking or from using scents like per... See more


Company details

  1. Home Goods Store
  2. Environmental Health Service
  3. Water Purification Company

Written by the company

At Sans, we believe that home should be your healthiest place. That's why we create thoughtfully designed products that improve the quality of what surrounds you every day—starting with the air you breathe and the water you drink.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

170 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(170)

157 reviews in the last 12 months

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Rated 5 out of 5 stars

Very satisfied

Very satisfied. I’ve been using Sans for 6 months with less dust accumulation; less allergy irritation & an overall fresh scent in my apartment.

April 2, 2026
Unprompted review
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Rated 1 out of 5 stars

STOP - Don't waste your money on a SANS filter.

I purchased the mini air filter with the expectation that it would eliminate house dust (as stated on their website). The unit DOES NOT eliminate dust, it's built so the fan blade cannot be cleaned, and filters are over $50 every 3 months. I would not recommend SANS going forward. It was a purchase I wish I never made.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

SANS air purifier is THE BEST!

We recently purchased the SANS air purifier bundle with the whole home unit for the 1st floor of home and the SANS mini unit for our bedroom. We noticed a difference in the air quality shortly after turning them on. They take care of all orders such as ‘pet lives here’. We have already noticed a reduction in dust !

SANS customer service is phenomenal! They answer email quickly and they truly care about product and customer satisfaction. They were kind and very helpful with questions and concerns. I would highly recommend SANS and will be a lifelong customer!

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

I first bought the mini air purifier

I first bought the mini air purifier, because I have sleep apnea I thought it might help my breathing and overall sleep. To my amazement my snap filters used to be gray to dark gray in 2-3 days, since I bought the Sans not only I feel the freshness in the bed room but the filters in the Cpap are still white after a week. Well I love it so much that I bought the larger one two weeks later for the larger rooms. Strongly recommend.

March 4, 2026
Unprompted review
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Rated 5 out of 5 stars

I love my Sans and know it works

I love my Sans and know it works! I replace my filters on a regular basis as the light indicates and the used filters clearly show the particles and contaminates that I am not breathing in.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and quality!

Great customer service! My first unit arrived with damage that the service team quickly identified and replaced entire unit! I have three large dogs all with excessive shedding genes. Even with grooming the amount of hair and dirt they brought into the house was overwhelming! I could see and breathe a difference from the first day! Highly recommend this unit!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

I love my Sans water purifier

I love my Sans water purifier. It was easy to set up and looks great on my counter. I purchased the purifier to reduce the plastics that I drink due to the use of bottled water. Sans helped me to accomplish a healthier lifestyle. Also, Sans customer service is phenomenal. I had a defect in my water purifier and they sent replacement pieces and when that didn’t work, they replaced the unit. I am so happy with the Sans purchase.

March 20, 2026
Unprompted review
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Rated 1 out of 5 stars

Customer service is not acceptable…

Customer service is not acceptable Questions Questions When I have already stated my problem
Then asked to take a video I’m 73 and not computer savvy
Would have accepted a offer to return the product
I also gave the sans air filler I was ready to purchase another But after the bad experience of customer support
I decided to purchase another brand

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Game Changer

My air purifiers arrived quickly and have been a lifesaver! I used to have an allergy attack every morning when my husband got up and turned on the heat. I have not had one since I bought my two mini air purifiers and put one in the bedroom.

March 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Investment

I was looking for an air purifier for our new home. I heard about Sans on FB, I was curious about the possible benefits but I was a little skeptical. I ordered two for our house and once they arrived I immediately put them to work. The previous owners had dogs and it was apparent immediately. We also have three dogs and know how those pet smells can linger. Sans did an amazing job reducing those odors within a few days. They are very quiet so you don't even realize they're there. We've been usig them for almost a month now and although they are a bit pricey so far I think it's worth it. The biggest complaint I have is that they charge more for different colors. If they all do the same thing, I think they should charge the same, regardless of the color.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. We are very happy with its effectiveness in keeping the air in our home clean and healthy. Love the automatic filter delivery we signed up for as well, very convenient. Highly recommend!

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Worth Every Penny

I was pleasantly surprised not to have to dust and vacuum every day. I have to dogs and my black Lab sheds all the time. Thank you SANS. This alone is worth every penny.

February 19, 2026
Unprompted review
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Rated 5 out of 5 stars

I desired filtered water

I desired filtered water. I kept putting off getting a system. Years went by and I kept drinking “funky” water. Got serious. Bought Sans. Great move. Just DO IT!!!

March 3, 2026
Unprompted review

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