L'OCCITANE en Provence UK Reviews 

I had a very amenable and immediate response to a recent query and as always, found l'Occitane to uphold the highest standards of customer satisfaction

I love L'occitane and the staff always make me feel so welcome. This lovely lady called Carrie in high street Kensington, was so lovely. She helped me with my skin care routine and gave me a free hand massage. Such an amazing experience. Their products are amazing well

I visited the Gunwharf Quays store today in Portsmouth and was helped above and beyond by their member of staff there - Maddie. She helped me to pick out 15 (I know, there’s a lot!) teacher gifts and wrapped them all for me while I went and did more shopping. She was extremely personable and very helpful. A credit to the company. Thank you Maddie!

Received my order today and whilst I like the products, I am a bit disappointed with the packaging.

The contents of today’s delivery were meant to be a gift which is why I chose to add free gift wrapping/packaging to the trolley, and which I was led to believe would be their signature, yellow box or if unavailable a a nice-ish bag, or even tissue. Instead, the order arrived in standard brown mailing box and not even properly secured to prevent damage.

What is the point of having gift wrapping option if you don’t actually provide the service?

I love their products.
Usually, I buy Herbae perfume and Amande shower oil and body oil.

I tried the dark lavender products at one or their shops because I wanted to know if it is worth the expense. I want to add that or my products too. It smells and feels great.

The products are absolute pleasurable luxury.

I’ve been L’Occitan customer for decades as I trust the products.
Some of the company’s product line has been adjusted for being current but the customer service and boutique staff spirit has never changed.
This time… I contacted customer service to cancel/change my order because of internet auto email glitch for promo. Perhaps they can say nothing they can do because it’s promo…. but Renata has sorted it out with knowledgeable and carding way.
It made my birthday shopping even better!
Thanks ever so much 🪻

A not quite right shaving brush....brush head came away from handle was swiftly dealt with by Renata. No quibbles, just a photo was enough for Renata to organise an offer of replacement or refund. There was nothing wrong with the brush and I was more than happy to have a replacement. This was received within 5 days of original enquiry.....and I received an envelope of free samples in a beautiful gift box....for keepsakes. Because of this, I ordered more toiletries. Customer care at it's best and great for sales!!! Highly recommended company.

Betty was very helpful and sorted my enquiry quickly and efficiently. I was extremely happy with the service.

I’ve been a loyal customer of L’Occitane for many years, and it’s a brand I’ve always appreciated—not just for the quality of its products, but also for its values and consistency. Every product I’ve used has felt like a true treat, combining natural ingredients with luxurious textures and scents.

Recently, I had the chance to interact with the L’Occitane UK customer service team, and I was genuinely impressed. They were responsive, kind, and went out of their way to ensure my satisfaction. Their thoughtful gesture in response to a small misunderstanding made me feel truly valued as a customer.

It’s rare these days to find a brand that offers both excellent products and outstanding service.

Rushden Lakes shop should be proud of their staff. Excellent hand and arm massage for my wife and daughter, while I sat and dozed (not really)!
Good stock, and although on the pricy side, outstanding products.

I love using L'occitane skin care products, especially the almond oil range (excellent for aging skin) and the verbena liquid hand wash. Customer Care are equally fantastic, my latest order was delivered yesterday but was missing one item; I phoned Customer Care and Musfika quickly sorted a replacement, which astonishingly arrived within 24 hours! If anyone is looking for excellent skincare products and an equally excellent customer care service, I highly recommend L'occitane.

Spoke to a very nice young lady called donna as I was unsure about a product very very lovely lady helpful looked into it for me and was really really helpful towards me lovely lady

Very prompt reply to my email and no hesitation in granting my request

Mishellina was incredibly kind, efficient, and helpful in resolving an unexpected issue with my order. She was a model of professionalism and diligence who went above and beyond! I cannot praise her efforts enough!

Dona in customer services was excellent in sorting out a query for me - very professional and prompt.
Products are great.

Service was quick and efficient and my problem was solved in the best way possible.

My mum and I were invited to the Bristol store for my birthday - we both had a gorgeous relaxing hand massage, glass of bubbly and birthday gift! Absolutely 5 star service by Yiesha- couldn’t recommend highly enough!!! Love all their products

I had a great experience interacting with Dona, who was extremely helpful and communicative. I would highly recommend ordering from L'Occitane en Provence because of this postive interaction.

Great customer service! Musfika get back to me within few hours after emailing the customer service regarding my concern in ordering online and she is patient and responsive to my queries.She resolved the problem I have encountered that I am unable to do on my online account.

My Mum & I came into the Milton Keynes store on Sunday 1st June 2025👋🏿

We were treated to a lovely hand massage by the soothing hands of Sophie - great customer service and experience!

Extra special as it was my mum's birthday weekend 🥳

L'Occitane has quickly become my favourite store in Centre:MK🤝🏿

Thank you as always🙌🏿

Osazeme