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See what reviewers are saying

Rated 5 out of 5 stars

Customer service is A1. Very helpful. I was having trouble with my Gmail account. Oleksandr was extremely helpful making everything easy and simple. Hats off to him a very valuable employee.

Rated 5 out of 5 stars

The site and tools were easy to use and kind of made it fun to design the cards. The prices were surprisingly reasonable. They were delivered faster than I thought they would be and they turned out be... See more

Rated 5 out of 5 stars

Logo Maker makes getting your logo ready for your online presence easy and stress-free. It’s a simple and efficient tool that helps you create a professional-looking logo quickly, even if you have no... See more

Rated 1 out of 5 stars

They messed up my business cards it was not centered i reached out to them to get this fixed but was only offered a discount on next order I will never use them again if you want the job done right do... See more

Company details

  1. Business Services

Information provided by various external sources

Logomaker got its start as a side project for an online design company. In the past few years our design team has created thousands of amazing logo templates to help small business customers around the world create professional logos. We're the #1 logo maker online -- see why.


Contact info

3.5

Average

TrustScore 3.5 out of 5

381 reviews

5-star
4-star
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1-star

Replied to 20% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Total Scam

They tells you that logo making is free, so you took your time to design one, and after that they wants you to sign up which you do as well. Then you can't download it anymore. They wants you to buy cards or order the logo to download it which costs 40$.
Total scam. Ignore them

September 8, 2021
Unprompted review
LogoMaker logo

Reply from LogoMaker

Hello Mahmudul!

We are so sorry for any frustration this may have caused. Our site allows you to design as many logos as you want for free and then print them on promotional products etc or you may purchase the logo files and full and unlimited use of the logo for any marketing or promotional purchase. We do offer some great promotions, and would be happy to assist you further. Please let us know your email address, and I'm happy to have a representative reach out at your earliest convenience.

Sincerely,

Kenny C.
Customer Specialist
Freelogoservices.com

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Rated 1 out of 5 stars

The logos are resold on and no customer service

The logos are resold on, there is no complaints department, when you want amendments they send you on a goose chase, and expect you to purchase further, not nice at all and no number to call

June 16, 2021
Unprompted review
LogoMaker logo

Reply from LogoMaker

Hello!

Thank you so much for reaching out to LogoMaker. I have requested more information through TrustPilot to locate your account, so I can better assist you. We do not offer phone service at this time. We do have a live chat option available within your account on the My Projects page, during business hours.

Please respond to my request for more information to locate your account. I would be happy to reach out to you directly about your case, and review what has taken place so far.

Wynter D.
LogoMaker

Rated 4 out of 5 stars

My New Logo

New Logo - I just set up a walking tour company tramorewalkingtours.ie and needed a logo for a Jacket and Polo Shirts. I found Logomaker easy enough to use when taking a pre-existing logo to modify. Its not as intuitive as I would have liked but manageable and the result was what I needed. Overall quite satisfied.

May 28, 2021
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Rated 5 out of 5 stars

Fabulous

I just received my labels…they’re absolutely adorable. The service was fast and friendly. I can’t wait to apply them to my work!

May 17, 2021
Rated 3 out of 5 stars

We have had a mixed experience with Logo Maker.

We have had a mixed experience with Logo Maker. They did a fine job with our order for business cards and a banner. However, we are very disappointed and frustrated with our order for a promotional polo shirt. We have contacted Logo Maker twice and no response at all. I think there is a problem with the Contact Us form.
Updated to add: We were contacted by Logo Maker in response to this review, and directed to communicate through their Chat feature. They were not able to locate our order, but did provide us with a refund and the offer of a discount on a future order. Good products, but they need to work on the Contact Us feature.
-Joel's Wooden Bowls

May 13, 2021
Unprompted review
LogoMaker logo

Reply from LogoMaker

Hey there,

So sorry about this. We looked into your order and it looks like we have responded to both of your requests but are having trouble reaching you on the email address listed on the account.

To help get this resolved for you, please contact us using the live chat function on your My Projects page so that we can assist you immediately.

Thank you!

Tamara W.
logomaker.com

Rated 1 out of 5 stars

If I could give them a zero star

If I could give them a zero star, I would. I have reached out via email twice for an update and I am being given ‘general’ responses and NOTHING concrete! For example, please tell me when I can expect my order and DO NOT tell me to check to see if my neighbor has it because they DO NOT! my merchandise have not been shipped at all! How long does it take to put a logo on 2 polos???? In ordered this shirts weeks ago!

Also, why does logomaker not have a contact number? I’m so disappointed with their customer service overall.

May 5, 2021
Unprompted review
LogoMaker logo

Reply from LogoMaker

Hello, we apologize for the frustration. We have sent your polos for reorder. Unfortunately, tracking info was not available when you reached out within the delivery window, so our support team provided general shipping information which includes a note to keep an eye out with your neighbors as sometimes deliveries end up delivered to an address next door. Again, we apologize for any frustration and we will share your feedback with our team. Please reach back out to us with any further questions.

Thank you.

Tamara W.
Logomaker

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Rated 1 out of 5 stars

Very bad service

April 21, 2021
Unprompted review
LogoMaker logo

Reply from LogoMaker

Hello!

Thank you for reaching out to us. I have sent a request for more information so I can locate your account, and reach out to you. We would like to hear more about your experience so we can better assist you.

Please respond to the request for more information as soon as you have a chance, so we can assist you with your account.

Wynter D.
LogoMaker

Rated 1 out of 5 stars

Not worth the price

Not worth the price. Quality of the logos are so simple that you might get a personal design for that price from the competition

March 30, 2021
Unprompted review
LogoMaker logo

Reply from LogoMaker

Hello Michal!

Thank you so much for reaching out. Our basic logo templates may not suite everyone's needs. For customer's who want a more personal design, we do offer the option to work with a designer, to make a custom logo that fits your needs. We offer multiple different packages to fit most customer's needs.

https://www.logomaker.com/work-with-a-designer

We appreciate your feedback, and please reach out to us if you have any questions.

Wynter D.
LogoMaker

Rated 2 out of 5 stars

No/slow response from support

Service is great until you actually need live support. I have been trying to activate my domain which runs my entire business for 2 days now 😭

March 9, 2021
Unprompted review
LogoMaker logo

Reply from LogoMaker

Hello!

Thank you so much for reaching out. I have sent a request for more information to locate your account and domain subscription. Please respond to this request as soon as you can.

Wynter D.
LogoMaker

Rated 1 out of 5 stars

No response from support

I have purchased several items from Logomaker, including a Starter Website. I realized that I need help building the website. I reached out to Logomaker via their support email. It's been a week and NO ONE responded. I need to upgrade to the E-commerce Business Package so I can get professional help building my website. I'm hoping through this review, I could have some one from Logomaker give me a call or email.

March 3, 2021
Unprompted review
LogoMaker logo

Reply from LogoMaker

Hello Mr. Dang,

I am so sorry to hear this. I will make sure that you are contacted by our support team regarding your website services. We are always happy to assist our customers with any questions or concerns. We look forward to assisting you shortly.

Sincerely,

Kenny C.
Logomaker.com

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Rated 3 out of 5 stars

I’ve done a lot of business through…

I’ve done a lot of business through logomaker and never had a problem. I finally purchased a website and even got upgrades and it’s been down for over 2 weeks and I haven’t gotten a response...well 1 email stating they couldn’t access my account. I spent hours building my website which was fun and easy to do however all for nothing.

January 28, 2021
Unprompted review
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Rated 2 out of 5 stars

Not Free Logo

Was searching for a FREE logo maker and found this site.. Thinking it was FREE I spent ages making 1 for my self.. It turns out once you sign up and save your logo IT'S NOT FREE..
Logo Maker | Make a Free Logo | LogoMaker.com
You have to buy a service from them... If there is 1 thing that really makes me mad is false advertising

January 27, 2021
Unprompted review
Rated 1 out of 5 stars

Unhappy 1 time customer

Well I should have checked some of these review before trying this site for my logo and business cards.

First the design of the card was very slow and glitchy, but I was finally happy with the end product after multiple attempts in the creation phase. That happiness faded quickly once I attempted to contract "customer service". I noticed an error (my fault for not checking thoroughly) on my email address for the business cards. It was using my personal email and not my business email. I immediately sent an email to hold the order and tried 3 times to call the support number. The support number did not let me leave a message or offer any assistance, it simply ended the call. When the customer care specialist did contact me, 2 days later, he offered no assist. He did post the logomix terms, but said the order was already processed. Interestingly enough the website indicated is was in processing but not completed.

So basically LogoMaker.com would rather accept one order from an unhappy customer vs. multiple orders from a happy customer!

Advice if you have already paid, CHECK YOUR WORK. If you have not paid yet.... RUN!

January 26, 2021
Unprompted review
Rated 1 out of 5 stars

It been months ago I have signed up…

It been months ago I have signed up with this company ordering logos and the experience was bad, bad because when you encounter any difficulties, no one is there to help either over the phone or email. I thought I was wrong that is why.
Two weeks ago, I have signed up again for website and G suite, unfortunately this time is even more worse. The phone number they have on the website is only sometimes answered by someone who always said he can not fix or help with anything. Since two weeks, I have been trying to get help fixing my website and G suite but I can not and there is no one to fix these but they do charge my account for payment. This is worse and headache.

January 26, 2021
Unprompted review
LogoMaker logo

Reply from LogoMaker

Hello Ambroise,

Thank you for contacting us today. We do not offer phone support at this time, and the recent stretch of holidays has our support queue more behind than normal. The phone number on our website leads to a different team who is only available to assist people with disabilities with accessibility trouble.

I have sent you a request for more information to locate your account, and reach out to you directly to help you resolve any issues you are having. Please respond to that request as soon as you have a chance to so we can assist you.

Wynter D.
LogoMaker

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