The London Pass Reviews 24,140

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent value for money, noting significant savings compared to purchasing individual tickets for attractions. Many appreciate the ease of use and the convenience of accessing numerous sights, often skipping queues and streamlining their visits. People also praise the wide selection of attractions available, encouraging them to explore places they might not have otherwise considered. However, some customers were not happy with the booking process, mentioning confusion regarding attraction points and unclear information about visiting hours or closures. A few also experienced difficulties with bus services, citing long waits and hard-to-find stops. Additionally, some reviewers found it challenging to book time slots for certain attractions through the pass, leading to wasted time and missed opportunities.

What people talk about most

Location

Consumers generally find the location options to be positive, appreciating the wide variety of sights and... See more

Value for money

People report positive experiences with value for money. Many consumers found the pass offers great savings,... See more

User experience

Clients share positive opinions on user experience, highlighting its ease of use for accessing attractions... See more

Price

Customers generally had positive experiences with the price, finding that it offered great savings and... See more

Booking process

Users describe ambiguous interactions with the booking process. Many found it smooth and easy, appreciating... See more

Based on these reviews

Rated 4 out of 5 stars

Everything worked perfect - easy and fast access to very many attractive sightseeings and museums. The Uber Boat trip is great and gives you a free view from the river. Only the Hop-on/ Hop-off-bu... See more

Company replied

Rated 4 out of 5 stars

When I used the London Pass, everything worked perfectly, as it should. I was able to see all the sights I wanted to see at a cheaper price. The only thing that is a bit confusing is that in one p... See more

Company replied

Rated 4 out of 5 stars

We got into the muesums faster and we saved a lot of money and time. We are a bit dissapointed with the buses cause we waited long to get on a bus and the bus stops weren't visibile and hard to unde... See more

Company replied

Rated 5 out of 5 stars

There is a good range of activities available. I think however that's disingenuous to include free activities on the passport as it inflates its value artificially. Having said that, I DID find it e... See more

Company replied


Company details

  1. Travel Aggregator

Information provided by various external sources

Discover more & spend less with The London Pass! Visit over 80 attractions in one of the world's greatest cities, including Tower of London, Westminster Abbey, and Windsor Castle at no extra cost - all with one convenient pass. Take in the view from The Shard, sail down the Thames, or learn about London's fascinating Royal history with the only all-inclusive pass. Great savings on admission prices! Learn more on londonpass.com

Learn more about the London Pass

Written by the company

Save Money!
Free entry to your choice of over 80 top London attractions
Save Time!
Skip the lines at a number of selected attractions saving you time during busy periods
Save Stress!
The London Pass has everything you need for the perfect day out helping you make the most of your time in the city

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

24K reviews

5-star
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Rated 5 out of 5 stars

It is an intetesting exepirience

It is an intetesting exepirience

October 24, 2025
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Reply from The London Pass

Hi Rita,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

For active people with lots of energy…

For active people with lots of energy this is the way to visit London

October 21, 2025
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Reply from The London Pass

Hi Michelle,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars

London

So easy and cost effective

October 21, 2025
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Reply from The London Pass

Hi Lisa,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Worked a treat where we used it

Worked a treat where we used it. Great savings and easy to use.

October 5, 2025
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Reply from The London Pass

Hi Tony,

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Sightseeing in London is expensive

Sightseeing in London is expensive, so the London Pass is very useful.

October 21, 2025
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Reply from The London Pass

Hello,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Great value & great activites!

Great selection of activities, we enjoyed all the ones we did. Super easy to use with the application, I recommend the London Pass to all visitors who go to London for the 1st time.

September 3, 2025
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Reply from The London Pass

Hi Sylvie,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Need this to go to London if you want…

Need this to go to London if you want to visit many things

October 17, 2025
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Reply from The London Pass

Hello,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Made seeing London easy

Well we were able to get to see lots of different places. It made us seeing London very easy.

October 10, 2025
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Reply from The London Pass

Hi Lynne,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Excellent purchase

Excellent purchase, easy to use and book.

October 7, 2025
The London Pass logo

Reply from The London Pass

Hi Cari,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars

Easily Worth It!

Great pass with a huge number of attractions included. Easily got my money's worth, it pushed me to get the most of my visit to London. No need to book in advance for most attractions, and the app was very convenient for looking up tube stops, hours, directions and finding other sites to visit.

September 30, 2025
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Reply from The London Pass

Hi Andrew,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 5 out of 5 stars

Great experience

Great experience. It made entrance to the sites quicker and easier. Great tips on the app and great sites included.

October 10, 2025
The London Pass logo

Reply from The London Pass

Hi Natasha,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 5 out of 5 stars

The pass is must buy to visit London

The pass is must buy to visit London. We bought a 2 day pass, which helped us to get around using the Big Bus hop in hop off. We don't have to be in queue for tickets in attraction like Tower of London or Greenwich Museum. Uber one-day unlimited boat ride was real helpful. It saved us lots of money, whatever attractions we could visit in two days it was less than if we had got individual tickets.

October 7, 2025
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Reply from The London Pass

Hi Somnath,

We are beyond thankful for your review, and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 4 out of 5 stars

Lots of great tours

Lots of great tours. Website was difficult to use though.

October 7, 2025
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Reply from The London Pass

Hi Jane,

We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

London Pass well worth it

The London Pass was terrific & there were so many options/places to use it. We wish we could have done them all. It's easily stored on your phone & scanned at all venues. Although we still had to pay for transport around the city, the amount we paid for the Pass was cheaper than doing it ourselves.

September 16, 2025
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Reply from The London Pass

Hi Emma,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

perfect choice for a London visit

perfect choice for a London visit, the app provides great support, proposals of all available spots with a lot pre-information, easy guidance to reach and access to all attractions. safed 25% compared to net offers. Not fully understood the need of reservation as it was nowhere considered. Buckingham Palace was not included, unfortunately - but it's a must to see

September 19, 2025
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Reply from The London Pass

Hello,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Although I didn’t have time to…

Although I didn’t have time to experience all the attractions, this pass makes it easy and in an affordable way to enjoy London.

September 30, 2025
The London Pass logo

Reply from The London Pass

Hello,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 5 out of 5 stars

I highly recommend London Pass Plus

I highly recommend London Pass Plus, I had a very pleasant experience..., it includes 100 free locations. 10 out of 5 stars for this company. Congratulations!

October 7, 2025
The London Pass logo

Reply from The London Pass

Hello,

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

A must have to see the top sights

Really loved the ease in which you could create and adjust your itinerary. When booking, that process was very smooth. My family and I saved money using the pass versus buying individual entry. I do wish there was some flexibility in using the pass during non consecutive days as the tours and highlights really make for long days and a rest day in between would have been nice. I highly recommend the pass and would buy it again on my next visit.

September 30, 2025
The London Pass logo

Reply from The London Pass

Hi Tracy,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

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