Lucy was absolutely incredible. She genuinely cared about helping me as a person. In a world where customer service can often feel transactional, Lucy reminded me that kindness still exists. She... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had to cancel our theatre tickets at short notice due to our son being taken into A&E at home. Finnian was extremely understanding of our situation, and the venue very kindly agreed to give us a r... See more
Company replied
Received an email from London Theatre regards offers for Jesus Christ Superstar, went onto the site, chose date and ticket price and booked tickets, easy!!! Thanks LT.
Company replied
Great, easy to navigate website with a view from seat feature which makes choosing the right seat really easy. Good choice of price bands and dates available and tickets sent to email so no having to... See more
Company replied
Company details
- Event Ticket Seller
- e-Commerce Service
- Entertainment Agency
- Event Technology Service
- Theater Company
- Tourist Attraction
About London Theatre (.co.uk)
Written by the company
Welcome to
LondonTheatre.co.uk
your ultimate guide to the world of London theatre, from the heart of the West End to the vibrant Off-West End scene.
At LondonTheatre.co.uk, we are passionate about bringing the magic of London theatre and beyond to enthusiasts around the globe.
Our mission is to be your trusted guide to all things theatre, arts, and culture in London – offering up-to-date news, comprehensive reviews, and detailed show and event listings to help you plan unforgettable experiences.
What you’ll find on our site:
- 🎟️ Show tickets: Discover what’s playing and find the perfect show for your visit.
- 📰 Latest news: Stay informed with the latest updates from the London theatre scene.
- 💬 Reviews: Read detailed reviews of the latest West End and Off-West End shows.
- 👀 Exclusive content: Enjoy exclusive interviews, behind-the-scenes looks, and special features on your favourite productions and stars.
- 🏰 Beyond theatre: Discover guides to London’s most popular attractions and historic venues. Find out where to explore, eat, and drink before and after your theatre trip, or book tickets to all kinds of cultural experiences beyond theatre, from walking tours to museum trips and more.
Our dedicated team of theatre enthusiasts works tirelessly to bring you the best of London theatre. With backgrounds in journalism, theatre, and the arts, we share a common passion for the stage and are here to guide you every step of the way.
Our Guarantees
For peace of mind on your bookings
- ✅Official Tickets
Direct from the venue box office.
- ✅Full Cancellation Guarantee
Get a full refund if your show is cancelled.
- 🔒Ticket Protection*
Add flexibility to cancel your booking, no questions asked, up to 24 hours before showtime!
*(available on select shows and on purchases made 72 hours+ in advance of show time)
Contact info
5 New St Square, EC4A 3TW, London, United Kingdom
- https://www.londontheatre.co.uk/support
- www.londontheatre.co.uk
4.5
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not clear when booking/ good service to solve the problem!
It was not all that clear when booking! We choose time at 07:30 and after that we made a choice cheapest price, in the column to the right and didn't release it just change to time to 03:00, so by mistake we booked the wrong time. We don't have the rescheduleable tickets so now it is screwed!
We arrive by plan that day so we hope we will be able to be there in time for the muscial!
*****Very good, they emailed us and it was possible to solve the mistake when booking! Now we have the later time in the evening and will be there in time. Thanks you! /Sofie
September 4, 2026
Unprompted review
Reply from London Theatre (.co.uk)
We're happy to hear that we were able to resolve the issue, and appreciate your follow up here! Enjoy the show!
Very straightforward booking ecperience
Easy to find the ballet I wanted to see and easy to book. All very straightforward. Would recommend!
September 4, 2026
Unprompted review
Reply from London Theatre (.co.uk)
We are so glad to hear that finding and booking your ballet tickets was straightforward and effortless! Thank you so much for the recommendation, and we hope you have an incredible time at the performance!
It was easy to book my tickets and they…
It was easy to book my tickets and they were reasonably priced
September 4, 2026
Unprompted review
Reply from London Theatre (.co.uk)
We are so pleased to hear that your booking process was simple and that you felt you got a great price on your tickets! Thank you for sharing your positive review, and we hope you thoroughly enjoy the show!
It was AWESOME
It was AWESOME, the inly thing that I didn’t like was when the cartoon started playing, that is not necessary and ruins the songs, besides that I loved it!!! I missed angel eyes and super trouper
August 31, 2026
Unprompted review
Reply from London Theatre (.co.uk)
We're happy to hear you enjoyed the show! We look forward to welcoming you back to the Theatre soon!
Good customer service
I was assisted by Marika, who was very patient, warm, professional and responsive. I had to change my tickets and Marika was helpful in explaining the processe, answering any questions had…super knowledgeable. I was a little worried about comms being only through email, but this was absolutely not a problem as mentioned Marika was very responsive and came with solutions only. Great customer service on this occasion, would recommend.
August 23, 2026
Reply from London Theatre (.co.uk)
We are so thrilled to hear that Marika provided such warm, patient, and knowledgeable support to help you update your tickets! We'll be sure to pass along your feedback.
Easy and simple 👍🏻
Easy and simple booking process. Seat allocation very easy with view from seat included. Confirmations sent swiftly
August 31, 2026
Unprompted review
Reply from London Theatre (.co.uk)
We are so glad to hear that your booking experience was smooth, swift, and that the seat-view preview helped you choose the perfect spot! Thank you for sharing your great review, and we hope you thoroughly enjoy the show!
Very disapointing service
Very disapointing service. No help at all.
September 3, 2026
Unprompted review
Reply from London Theatre (.co.uk)
We are so sorry to hear that you had a disappointing experience and felt unsupported by our team. Please reach out to us directly through our live chat so we can look into what went wrong and help make things right for you.
Lucy was solving my simple problem very…
Lucy was solving my simple problem very quickly!! Many thxs to her!!
September 3, 2026
Reply from London Theatre (.co.uk)
We are so glad to hear that Lucy was able to resolve your issue so quickly and easily! Thank you for taking the time to share your appreciation, and we hope you have a fantastic time at your show!
Excellent customer service
We had to cancel our theatre tickets at short notice due to our son being taken into A&E at home. Finnian was extremely understanding of our situation, and the venue very kindly agreed to give us a refund.
Top customer service all round, very much appreciated by us.
September 3, 2026
Reply from London Theatre (.co.uk)
We are so relieved to hear that Finnian and the venue were able to support you and process a refund during such a stressful time. Sending our best wishes to your son for a full recovery, and we hope to welcome you back to the theatre under much happier circumstances soon!
Easy to purchase online
Easy to purchase online, plenty of choices available,happy with purchase
September 1, 2026
Unprompted review
Reply from London Theatre (.co.uk)
We are so pleased to hear that you found the booking process easy and enjoyed our wide selection of shows! Thank you for taking the time to leave a review, and we hope you have a fantastic time at your performance!
Easy and quick bookingproces
August 31, 2026
Unprompted review
Reply from London Theatre (.co.uk)
We are so glad to hear that your booking process was quick and effortless! Thank you for sharing your feedback, and we hope you have a wonderful time at your show!
I paid for my two daughters to see…
I paid for my two daughters to see part-1 & part-2 of the Harry Potter plays as their Christmas present a few years ago, it cost my over £400, plus lunch to start and dinner in between the two parts, overall, it was over £600 for a special occasion as they are both big Harry Potter’s fans. The tickets I just bought fir October this year to see Part 1 with my wife were just over £60 for the two of us. The seat is high up on the balcony; we may need binoculars to see it, but significant savings and paying for the tickets online were very straightforward.
Hope we can get the tickets for part 2 at a similar price in due course.
September 1, 2026
Unprompted review
Reply from London Theatre (.co.uk)
What a wonderful tradition and memory to share with your daughters, and we are so glad you were able to secure such a great deal for you and your wife this time around! While balcony seats sit higher up, the atmosphere in the theatre is still magical, and we hope you both have a fantastic time watching Part 1 in October. We will be keeping our fingers crossed that you catch an equally brilliant price for Part 2 soon!
Reply from London Theatre (.co.uk)
We are so glad to hear that your booking process was quick and effortless! Thank you for sharing your feedback, and we hope you have a fantastic time at your upcoming show!
The Royal Mews
The Royal Mews. I was a little disappointed. I thought there would be more. Where are the horses? Empty horse stalls.
August 25, 2026
Unprompted review
Reply from London Theatre (.co.uk)
We're disappointed to hear that your experience didn't meet your expectations, and hope we can welcome you to an experience you'll love soon. In the meantime, we recommend leaving a review on Show-Score so you can provide your thoughts to others who may be looking to book!
The service and the view
The service and the view, also the performance was amazing
August 28, 2026
Unprompted review
Reply from London Theatre (.co.uk)
We are so glad to hear that everything from the customer service to your seats and the performance itself was amazing! Thank you for sharing such wonderful feedback, and we look forward to helping you book your next theatre outing!
Easy to navigate the booking process.
Easy to navigate the booking process.
August 29, 2026
Unprompted review
Reply from London Theatre (.co.uk)
We are so glad to hear that navigating the booking process was seamless and easy! Thank you for leaving a review, and we hope you have an incredible time at your upcoming show!
It was very easy to book the tickets to
August 29, 2026
Unprompted review
Reply from London Theatre (.co.uk)
We are so pleased to hear that booking your tickets was smooth and effortless! Thank you for sharing your feedback, and we hope you have a fantastic time at your upcoming show!
It was very easy to purchase my…
It was very easy to purchase my tickets. The steps were very clear and the site was very easy to navigate. The tickets were very good value as well.
August 24, 2026
Unprompted review
Reply from London Theatre (.co.uk)
We are so happy to hear that your booking experience was smooth and that you got great value on your tickets! Thank you for the wonderful review, and we hope you thoroughly enjoy the show!
Straight forward!
August 27, 2026
Unprompted review
Reply from London Theatre (.co.uk)
We are so glad to hear that your experience was straightforward and hassle-free! Thank you for sharing your feedback, and we hope you have an incredible time at your show!
Easy site to navigate
Easy site to navigate. Very clear when making choices for seats and making payments
August 27, 2026
Unprompted review
Reply from London Theatre (.co.uk)
We are so glad to hear that our site was easy to navigate and that choosing your seats and making payment was clear and simple! Thank you for sharing your feedback, and we hope you have a fantastic time at the show!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.