Ordered a medium tote and realized I had wanted a large. Had to email the company almost asking for permission to return. Thankfully they allowed it. Stated I wanted a larger one. Return delivered ba... See more
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I just want to highlight that there is a fake website that appears to be Longchamps real website offering bags at reduced prices. The email they give is lechamps and ads on instagram and other places... See more
Company replied
Update: We finally heard back via email. According to customer service, they had a major system failure on the 5th of December. It would have been nice to know. In an addition to that it would hav... See more
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Company details
Written by the company
Raconter Longchamp, c’est écrire une histoire familiale. Celle de la famille Cassegrain, qui a reçu en héritage la passion du cuir et la créativité sans limite du fondateur de la Maison : Jean Cassegrain. La Maison est aujourd’hui entre les mains de la troisième génération Cassegrain : alors que Jean, son fils aîné en est le Directeur Général, et sa soeur, Sophie Delafontaine, la Directrice de la Création, leur frère Olivier développe les boutiques américaines.
Contact info
12 rue saint Florentin, 75001, PARIS, France
- 0155905969
- service.clientele@longchamp.com
- www.longchamp.com
2.6
Poor
912 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Lost Order, Poor Customer Support and Unfair Refund Process
I placed my order on 19th November, UPS tracking showed it as delivered even though the parcel was never available for collection. The pick-up point later confirmed it was returned to UPS, meaning I never received my item.
Longchamp are refusing to issue a refund or replacement unless the pick-up point completes a UPS “denial letter” confirming I didn’t receive the parcel. The pick-up point refused to do this, saying it’s nothing to do with them.
Despite all this, Longchamp won’t take responsibility and I’ve been left going backwards and forwards trying to get a resolution.
Under the Consumer Rights Act 2015, it’s the retailer’s responsibility to ensure delivery, not the customer’s. Longchamp’s policy puts the burden on the buyer even when delivery fails.
Avoid if you want reliable service.
November 19, 2025
Unprompted review
Reply from Longchamp
Dear Christine Bolton,
Thank you for contacting us.
We are sincerely sorry for the inconvenience you experienced with the delivery of your order.
We would like to clarify that the denial letter is a standard document that we request from our customers whenever a parcel is reported as undelivered. This letter is required in order for us to open an official investigation with UPS and allows us to proceed with the appropriate resolution as quickly as possible.
We understand that this additional step may feel burdensome, but it is an essential part of our process to protect our customers and ensure that all claims are handled fairly and accurately.
Following the completion of the investigation, we confirm that your order has now been fully refunded.
We remain committed to continuously improving our service, and we regret that this situation did not reflect the level of experience we strive to provide.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
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My longchamp pliage big size has been…
My longchamp pliage big size has been used up to 10 times since purchase, very light use. it now has air bubbles around the seams and the corners started to get damaged. i contacted customer service and they are sending me emails that make no sense saying thank you for ne informing them that i repaired my bag. are you stupid? for a 120 gbp bag made of plastic made in china are you really stupid???? i want my money back !!!!!
November 26, 2025
Unprompted review
Reply from Longchamp
Dear Julia Focsaneanu Cuarente,
Thank you for contacting us.
We are sorry to read about your disappointment and the frustration you experienced while contacting our customer service.
We would first like to clarify that Longchamp owns and operates with several workshops around the world, and every piece is produced “Made by Longchamp”, following the same standards, craftsmanship and quality requirements, regardless of the location. Your bag was manufactured with the exact same level of care as all our products.
Regarding the marks you mention, these are not air bubbles. They are natural folds that appear due to the unique pliable design of the Le Pliage line. These marks are inherent to the product’s construction and do not constitute a defect. The wear on the corners you described is also consistent with normal use over time.
We fully understand that you expected your bag to remain in perfect condition, and we are sorry that it did not meet your expectations. Should you wish for a more detailed assessment, our customer care team or any Longchamp boutique will be happy to examine your bag in person.
Thank you again for your feedback.
We remain available should you wish further assistance.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
Appalling customer service
Appalling customer service - asked me a million questions about the issue and provided everything. Then told to take to nearest store - I had already told them I live 150 miles from the nearest store on Edinburgh and could not make a trip up then back, then back again to collect repaired bag. I was then asked to take to Fenwicks outlet - however they no longer accept the bags to repair After telling them all of this, and having asked to post it to longchamp for repair, I have now received total silence from the customer service dept. For two weeks, despite chasing up, silence and so no further forward. Absolutely appalling service and I will never buy from this brand again.
November 7, 2025
Unprompted review
Reply from Longchamp
Dear Queen Bee,
Thank you for contacting us,
We are truly sorry to read about your experience and the difficulties you encountered while trying to have your bag repaired.
We fully understand your frustration, especially given the distance to your nearest store and the situation with the Fenwick outlet. We sincerely apologise for the lack of clarity and the delay in our responses, this is not the experience we aim to provide.
Our remote after-sales service is currently being finalised and will be available very soon. This new process will allow us to assist customers who cannot easily access a boutique, including handling repairs directly by post.
We will reach out to you as soon as this service is launched so that we can support you properly and move forward with your request.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
Extremely Disappointing Experience and Poor Customer Service
I purchased a bag on 11 November, and the delivery has been delayed due to a missing commercial invoice. Fair enough — these things happen. What I didn’t expect was the complete lack of support from Longchamp throughout the process.
Despite the parcel being stuck for almost 2 weeks, I was told that they cannot issue a refund or send a replacement until the carrier’s investigation is completed. According to them, this is “mandatory” for all missing-parcel cases and typically takes around 10 business days. In the meantime, I’m left with no bag and no refund, which is completely unacceptable for any brand, let alone one that positions itself as premium.
From a customer-service perspective, the situation is genuinely disappointing. I’ve had delivery issues with other companies before, and in every one of those cases the retailer immediately sent a replacement while they carried out their investigation with the courier. That’s what good customer care looks like — you don’t leave the customer to deal with the consequences of a logistical mistake.
I honestly did not expect Longchamp to handle the issue so poorly. Having to chase updates, wait indefinitely, and be told repeatedly that nothing can be done until the investigation ends has been incredibly frustrating. This experience has completely put me off purchasing from the brand again, which is a shame, because I really liked their products.
I hope Longchamp reconsiders their approach to customer support, because this level of service is far below what customers deserve.
November 11, 2025
Unprompted review
Reply from Longchamp
Dear Mayara Murad,
Thank you for contacting us.
We fully understand how disappointing delivery delays can be, especially when you were looking forward to receiving your bag.
Regarding the investigation period you mentioned: the 10-day timeframe is not meant to delay your case, but rather to allow the carrier to locate the parcel and provide us with accurate information. This process is standard for all shipping issues and exists precisely so we can try to resolve the situation without penalising our customers.
After reviewing your file, we can confirm that your parcel was not lost, but still in transit.
We also see that you received your order yesterday, which means that the delivery was successfully completed. In this context, issuing a refund while the parcel was still on its way would not have been possible, as the item was always expected to be delivered.
We sincerely regret that this situation caused you stress and inconvenience, and we truly appreciate your patience throughout the process. Your feedback has been shared internally so we can continue improving our service.
If there is anything else we can assist you with, please do not hesitate to reach out.
We hope your new bag will bring you full satisfaction.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
Longchamp.com asked me to retract my payment dispute with my bank to get my refund !!!!! - NEVER DO THIs My BANK Advised. Still no money
My Third ongoing review.I returned a £220 bag vis UPS ( their return label) I am still waiting my refund. On this review site they claimed they had tried to refund me but my ongoing payment dispute with Longchamp meant the refund couldnt go through.
I have since spoken to Lloyds Bank at length and they told me they are absolutely not blocking a payment from Longchamp. Lloyds Bank have categorically told me to NOT retract the ongoing payment dispute with my bank Lloydys and Longchamp - as if I did Longchamp could still not refund me and I would be unable to raise a second payment dispute with Longchamp. Its a tactic so I lose my rights with Visa Payments. Thank you to my bank for continuing to support me on this.
The advice publicly given on Trustpilot was something my bank said was a common tactic to pressurise customers to remove payment disputes. I told my bank “Longchamp said you are blocking my refund because I have the ongoing dispute over the payment” . They have assured me this is absolute rubbish and not the case.
They told me that merchants use this as a pressure tactic.
I was advised in a reply on Trustpilot by Olufundo and separately to my email from Longchamp . Olufundo your advice on your reply has been ill advised and something financial institutions deter customers from doing. Because your company then wont refund and the customer is powerless.
Customers of Longchamp should never retract a payment bank dispute on the advise of Longchamp.
I Havent retracted my dispute . I am still waiting for a refund for a bag that was returned to France on 8th October
October 8, 2025
Unprompted review
Reply from Longchamp
Dear Theresa Bladon,
We are sorry that this situation is still causing confusion, and we would like to clarify the facts with complete transparency.
Your refund was processed by Longchamp on 23/10/2025, and the funds were released on our side. Our internal teams have verified this several times, and you will be contacted shortly with the official refund document as proof.
However, once you opened a payment dispute (chargeback) with your bank, all transactions on the order, including refunds, became automatically blocked. This is not a decision made by Longchamp but a strict banking procedure that applies to all merchants.
Our teams reviewed your case repeatedly throughout October and November, and the conclusion has always been the same: the dispute you opened prevents the refund from being credited to your account. As long as the dispute remains active, the funds are held by your bank and cannot be transferred to you, regardless of the actions taken by Longchamp.
We fully respect your decision to follow your bank’s advice; however, once the refund has been issued on our side, the remaining steps must be handled directly with your bank.
Our Customer Service team will send you the refund receipt shortly. At this stage, we have done everything possible, and the next steps are outside Longchamp’s control.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
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Genny was superb
Genny was superb! Very patient and helped me make up my mind between 2 beautiful mini bags. I ended up buying both and am very happy
Thank you Genny !
November 15, 2025
Unprompted review
Reply from Longchamp
Dear Joanna Brandao,
Thank you for contacting us.
We are delighted to hear that Genny was able to assist you and help you choose between the two mini bags. Her patience and dedication are qualities we truly value.
We’re thrilled that you found the perfect pieces and even happier that you decided to take both home!
Thank you again for your trust, and we look forward to welcoming you back soon.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
If I could give 0 I would
If I could give 0 I would !
Very bad customer service . I got a bag for my birthday wear once and I had a fall on the bus I fall over and my bag went damage . I emailed the company if can repair or exchange but they didn’t seem helpful trying to pretended don’t get my reason of contact me .
Couple of email kind words from them how sorry their are I can purchase a new one if I would like and there is no repair for that damage .
Name of this people to avoid Luca and Daria . Luca over the phone limited English which quite annoying to discuss the situation.
I asked to speak higher manager they declined as Luca declined to give the email said there is no such a things .
The bag is not durable very bad quality skilled bad from the first open - also made in china which was my concern why we don’t get Paris quality .
I am not happy with the service and shame of this company I know they won’t care again my review but I won’t give up
November 13, 2025
Unprompted review
Reply from Longchamp
Dear Ingrid Tanko,
Thank you for contacting us,
We are truly sorry to read about your experience and the accident that caused damage to your bag. We fully understand how disappointing this situation must feel, especially when the item was a gift.
After reviewing your request, we would like to clarify that the material of your bag is a coated canvas, which is unfortunately sensitive to abrasions.
Because of this, damages caused by an external impact or friction cannot be repaired, as the canvas itself cannot be restored once scratched or torn.
We sincerely apologise if this was not clear from the beginning of our exchanges. Our customer service team should of course remain helpful and respectful at all times, and we are sorry if your experience did not reflect our usual standards. Your feedback will be passed on to ensure improvement.
Although we cannot repair canvas damage, we remain at your disposal should you need assistance or advice regarding our products.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
This is a continuation of the previous…
This is a continuation of the previous review. I made a return and got a refund of the bag but I was promised through phone that I would receive my delivery fee back as well but it didn’t happen. I only got money of the bag back but it clearly wasn’t my fault that they sent me faulty item and I have to pay for delivery and they should have refunded me my delivery cost as well because I have to make an order again and who is gonna promise me this time that I’m not gonna receive defective item again. I tried to contact with them and now it has been a week and again no answer.
November 12, 2025
Unprompted review
Reply from Longchamp
Dear Kerlin Rosenberg,
Thank you for your patience, and we are truly sorry for the delay in our reply.
We fully understand your concern, especially after returning the bag and already receiving your refund for the item.
After reviewing your case, we confirm that the refund of your delivery fees has now also been processed, as initially promised. You will receive the corresponding confirmation shortly.
We sincerely apologise for the inconvenience you experienced and appreciate your understanding while our teams have been managing a high volume of requests. If there is anything else we can assist you with, please do not hesitate to reach out , we remain at your disposal for any further assistance.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
Bag not arrived and appalling customer service
I ordered a £95 laptop nearly a month ago and this was delivered to a Yeep lock but UPS never provided me with the correct code to open it. The bag was returned to Longchamp 2 weeks ago and they are refusing to give me a refund as they say that it has not arrived back in their warehouse yet. Appalling and completely unhelpful customer service. I have now had to request a charge back from my credit card company.
November 10, 2025
Unprompted review
Reply from Longchamp
Dear Kathryn,
Thank you for contacting us,
We are truly sorry for the experience you’ve had and fully understand how frustrating this situation must have been. The delay came from the time needed to receive confirmation from our carrier regarding the return of your parcel, and we sincerely apologise for the inconvenience this caused.
We want to reassure you that your refund has now been processed. We also noticed that a payment dispute was opened with your credit card provider. If you do not see the refund appear in the next few days, we kindly recommend contacting your bank, as an active dispute may temporarily block the transfer of funds.
Once again, we are very sorry that your experience did not reflect the level of service we aim to offer. If you need anything further, our team is here to help.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
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counterfeit goods made out of cheap…
counterfeit goods made out of cheap plastic and a very difficult if not impossible returns practice. Avoid at all costs.
November 10, 2025
Unprompted review
Reply from Longchamp
Dear JH,
We are sorry to read your review and fully understand how disappointing this situation may feel.
We would nevertheless like to reassure you that all items sold on our official website are entirely authentic Longchamp products. We do not use cheap plastic, and we do not distribute counterfeit goods under any circumstance. If something appeared unusual with your product, we would be more than willing to examine it and clarify any doubt.
Regarding the return process, we recently experienced a few temporary technical issues that may have impacted some customers. These were quickly resolved, and our Customer Service team has been assisting anyone who reached out to us. Had you contacted us directly, we would have gladly guided you through the return procedure just as we do for all our clients.
We truly want to help and understand what happened in your case. Please reach out to our Customer Service so we can review your order and provide the appropriate solution.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
I never got my order so I charged back
I never got my order so I charged back with my credit card company. They sent my credit card company some fake delivery photos of different men, multiple parcels and different doorways.
My parcel was supposed to be delivered to a Yeep parcel locker.
The tracking number does not show where it was delivered & I never got any information on how to collect the parcel. Do not order from them. Rubbish customer service. They ship from France.
Edit: It's your job to ensure delivery of my parcel.
They also reported my review trying to get it removed. Terrible company
September 1, 2025
Reply from Longchamp
Dear S May,
Thank you for contacting us. We are sorry to hear about your experience.
We would like to clarify a few points. Our team contacted you to request additional information in order to support you with your delivery issue, but we did not receive any response. Without these details, we were unfortunately unable to assist you further.
Regarding the delivery photos you mention, please note that Longchamp does not generate or provide delivery images. These are automatically supplied by the carrier, who is solely responsible for the delivery process. As a retailer, we do not control or alter the proof of delivery issued by the shipping company.
We understand how frustrating such a situation can be, and we remain available should you wish to reopen the conversation so we can review your case with the necessary information.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
Stressful customer service and still unresolved
Order no.1705147 for authenticy
I ordered the la pilage bag £120 on 18/9/25. The order seemed to take some time. I then had a message from Chronopost that my order was received at Eastleigh Depot by Mike! Being that the order was to come to myself in Guildford, I believed that this was a step in the delivery at a depot. Few days later, message to say my goods were delivered. I tried to contact Chronopost but everything is French - the AI bot was french , tried translating got no where. I finally found a number for Chronopost and it was hard with language barrier, but established Mike was a guy in Eastleigh that accepted my parcel. How it got there, I've no idea.
About 50 calls later to Lonchamps customer service, spoke to Ingrid, Michelle,Sasha,Daria,Brendan who all verified my order went to the wrong address, and not the address on my order, I'm still waiting for them to start an investigation for a refund. I had to fill in a declaration that I did not receive the item even though they can clearly see I did not, and there was a couple of details about the retailer I didn't know how to fill in and they used this excuse to hold it all up. I would advise to not order from here, and reading earlier reviews, the bag isn't that well made anyway! I'm not sure how many more calls this is going to take me but it's so stressful and I just think they waiting for us to give up! I have raised 2 complaints that had to be submitted by the phone operator and I have no receipt of them. My next step will be contacting the ombudsman.
September 18, 2025
Unprompted review
Reply from Longchamp
Dear Ant,
Thank you for contacting us,
We are truly sorry to read about your experience and understand how frustrating it must have been to see your parcel delivered to the wrong location and to face language barriers while trying to contact the carrier.
We sincerely regret the stress this situation has caused you.
When a delivery dispute occurs, we must follow a strict procedure with the carrier. This involves sending a declaration of non-receipt form to the customer, which allows us to open an official investigation. In your case, this document was first sent on September 30th, but we received it fully completed only on October 28th, even though it was provided in English.
We completely understand how inconvenient this feels, but please note that this form is mandatory for us to proceed with the carrier investigation. Unfortunately, because it was returned later than expected, retrieving delivery evidence has become more complex.
While Longchamp is not responsible for the carrier’s delivery delays, please be assured that our team has already launched the investigation, which can take up to 10 working days from the date we received the completed document.
We truly appreciate your patience and understanding while we do everything possible to bring this matter to a resolution.
Kind regards,
Olufunmi
Longchamp Customer Service
Shocking customer service
I received an email on 2nd October telling me £110 refund was being credited to my account in up to 2-3 days . I’d already purchased a replacement larger bag for my granddaughter.
Surprisingly no refund. I phoned and emailed and finally got told to email my statement which I reluctantly did. I’ve spent all week on this. Then they tried to say the replacement bag was the one in question and too late for refund despite my clear request and product no. now they are saying their system says they have refunded and then it says not!! Obviously reading all the reviews there is a serious problem with this company. Despite all I’ve had to do all week and the emails I’m constantly having to deal with, and the fact they’ve told me there is a refund I may never get it. I will as I cannot afford to lose £110 but I am so disappointed and disgusted with this lack of customer service. As seemingly are many other people.
October 20, 2025
Unprompted review
Reply from Longchamp
Dear Anne Bellis,
Thank you for contacting us,
We are very sorry to read about your experience and understand your frustration.
Our Customer Service team previously contacted you by email to request a proof of the message you mentioned, confirming that a refund would be processed. Unfortunately, we have not received any reply from you so far.
To assist you further, we kindly ask you to respond directly to our Customer Service email so we can properly follow up on your case. We also invite you to share the requested documents, as they are necessary for us to review the situation and move forward.
Finally, if you have initiated a return, please send us the proof of drop-off so that we can verify it with the carrier and finalize the process.
Your cooperation will allow us to resolve this matter as quickly as possible, and we remain at your disposal should you need any further assistance.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
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Disgusting customer service
Disgusting customer service, ordered a bag on 11th September. Never arrived waited for 10 days investigation had DPD driver even knocking at my door asking if I got back. I said sorry I’ve not. Now a week later out of my investigation still no refund. Keep ringing “be patient it’s with a different department i have waited over a month. Disgusting customer service
October 22, 2025
Unprompted review
Reply from Longchamp
Dear Georgia,
Thank you for contacting us,
We are sorry to read about your disappointment and fully understand your frustration regarding this situation.
Following the opening of the investigation with DPD, our team reached out to you to request the additional elements needed in order to finalize your case.
To date, we have unfortunately not received the requested information, which prevents us from closing the investigation and proceeding with the refund.
We would be very happy to assist you and move forward as soon as we receive your response. Please do not hesitate to get back to us so we can resolve this matter as quickly as possible.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
Disappointing service
My recent experience with Longchamp was very disappointing. My order was significantly delayed, and although it was eventually delivered, I never received any communication, explanation, or apology from the store. I reached out multiple times (via phone and email) and got no response. For a brand that positions itself as luxury, I expected much better service and customer care. This experience has really affected how I see the brand.
September 26, 2025
Unprompted review
Reply from Longchamp
Dear Camila Abrantes,
Thank you for contacting us,
We are sorry to hear that your recent experience did not meet your expectations, and we fully understand your disappointment.
Please note that the delay in providing updates was due to the time needed to investigate the status of your parcel with the carrier to ensure it could be located. We are pleased to confirm that your order was successfully retrieved and collected on 16/10.
That being said, we acknowledge that the lack of communication during this process may have caused frustration, and we sincerely apologize for any inconvenience this may have caused.
At Longchamp, we are committed to providing a high level of service, and your feedback is extremely valuable in helping us improve. We truly hope to have the opportunity to restore your trust in the future.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
Refusing Refunds for Faulty Bags
I bought a Longchamp bag ONLINE for £120 on 10 August 2025. After only a few uses, it was damaged… clearly poor quality. When I called customer service, they said the only option was a repair in-store, even though I live nowhere near a store.
I do not want a repair; I want a full refund. The bag is terrible, and the customer service is even worse. A company that refuses to help online customers and ignores basic consumer rights is unacceptable.
Terrible quality. Terrible service. Avoid at all costs.
October 15, 2025
Unprompted review
Reply from Longchamp
Dear Amora Mora,
Thank you for contacting us.
We are truly sorry to hear about your experience with your bag. We understand how disappointing it can be to encounter damage after only a few uses. We also recognise the difficulty caused by not being near one of our stores and we regret that this has added to your frustration.
Please be assured that Longchamp takes product quality and customer satisfaction very seriously. Our Customer Service team will contact you shortly to review your case and work with you to find an appropriate solution.
Thank you for taking the time to share your feedback, we remain at your disposal for any futher request.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
If I could give this company no stars…
If I could give this company no stars that would be too good for them.
Bought some sunglasses whilst away on holiday in Belgium. The arm has come loose, so we contacted Longchamp. They advised us to take them to an optician, which we did and they said they couldn't be repaired. Contacted customer service again, went through the same story and asked us again to go to an optician, we went to another and were told the same thing, they cannot be repaired as it looks like a manufacturing issue. Contacted Longchamp again and they basically said it's nothing to do with them as they don't do repairs. We asked for our money back, but this caused issues which seemed that Longchamp customer service then could't answer any more messages so failed to respond. My husband decided to ring a UK store to see if they could help, they were great and replaced the sunglasses, but unfortunately the replacement ones are even worse than the original and they agreed to give us a refund. When we contacted them to try and arrange to send the sunglasses back and get a refund, they told us that as we had bought them in the EU they couldn't give us our money back and could only issue a credit note. We have since tried calling every day for nearly 2 weeks and sent emails, and now they won't even respond to us, we are stuck with a faulty pair of sunglasses and no communication from Longchamp at all. Absolutely terrible customer service. This has been going on since July 2025 and now all we get is silence. I have a number of longchamp bags, but I will never buy another item from this company ever, they are an absolute disgrace.They do not care at all about their customers.
July 18, 2025
Unprompted review
Reply from Longchamp
Dear Mrs H,
Thank you for contacting us,
We are truly sorry to hear about your experience and fully understand how frustrating this situation must have been.
As Longchamp does not yet handle eyewear repairs internally, our Customer Service team initially advised visiting an optician for assistance. Following your feedback, we personally reached out to our Regent Street boutique so they could assist you directly and provide a suitable solution.
We sincerely regret the inconvenience caused and truly hope that your issue has now been resolved to your satisfaction.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
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I ordered and paid for Lonchamp bag…
I ordered and paid for Lonchamp bag $75.60 on September 2, 2025. I have still not received the bag as of Oct. 13, 2025.
My Bank Acct says: Ruocci Den Haag
Bank acct debited $75.60 on9/2/2025
September 1, 2025
Unprompted review
Reply from Longchamp
Dear Jane O'Connor,
Thank you for contacting us.
We are sorry to hear that you have not received your Longchamp bag yet. We fully understand your concern and appreciate you bringing this to our attention.
We have tried to locate your order using your email address, but unfortunately, we were unable to find any matching information in our system. To assist you further, could you please confirm whether your purchase was made on our official Longchamp website?
Once we have this confirmation, our Customer Service team will be happy to investigate further and provide support as quickly as possible.
Thank you in advance for your cooperation, we remain at your disposal for any further assistance.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
Bought a $700 handbag for my wife
Bought a $700 handbag for my wife. She used it one time and the color on the bag has already started to wear. I requested help in repairing or replacing and they replied 'not something they can help with', and zero reply on my follow up questions. I have seen better quality in Amazon bags and much better customer service. Next time I will save my $700.
October 6, 2025
Unprompted review
Reply from Longchamp
Dear Ryan,
Thank you for contacting us.
We are sorry to hear about your experience and truly understand your disappointment, especially after such a limited use of the bag.
Following your initial request, our Customer Service team reached out to you in order to obtain additional information (including photos) so we could review your case properly. As we did not receive a reply, we have unfortunately not been able to proceed further with the assessment.
Please be assured that Longchamp is committed to product quality and to assisting customers wherever possible. We would be happy to re-open your case, simply reply with the requested details so that our team can evaluate the situation and find the most suitable solution.
We remain at your disposal and hope to restore your confidence in Longchamp.
Kind regards,
Olufunmi
Longchamp Customer Service
The handle ripped within months of…
The handle ripped within months of ordering.
I specifically ordered it for it's quality and strength of material.
I then contacted customer service, at first I had very good responses. My bag was then sent off for repair, however i've been asking for an update of where my bag is and no one can tell me anything. I was speaking to someone named Daria but I haven't had a response for weeks. I literally ordered my bag for work purposes and now I don't even have a bag. I then received a message from Long Champ today and was told by Brandon that I would need to come into store where I purchased the bag for an update. Longchamp took my bag and now they want me to come into store for an update. This is unacceptable, I haven't heard anything for weeks, I was informed my bag would be re-posted to me once it was repaired and now someone's telling me to come into the store because they cannot find an update. WHERE IS MY BAG??? I will be looking for a senior member of staff to talk to. I haven't had my bag for nearly 2 months. What is this?
October 8, 2025
Unprompted review
Reply from Longchamp
Dear Zainab,
Thank you for contacting us.
We are truly sorry to hear about your experience and the delay in your repair. We completely understand how frustrating this must be, especially since you mentioned relying on your bag for work.
At Longchamp, we take great pride in offering exceptional craftsmanship and lasting quality. This commitment means that each after-sales request is handled with great care, which is why our repair process typically takes between 6 and 8 weeks, ensuring that every product is restored to the highest standard.
We would be happy to assist you and check the exact status of your repair. However, we are still waiting for your reply to our previous request for additional information.
We sincerely apologize for the inconvenience and thank you for your patience and continued trust in Longchamp’s quality standards.
We remain at your disposal should you need any further assistance.
See you soon at Longchamp,
Olufunmi
Longchamp Customer Service
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